Clearlake Plaza Shopping Center Tours and Activities

Lower than usual quality. Odd location with no surrounding restaurants or shopping within walking distance.

I booked this hotel for the reputation, reviews and the free shuttle to the airport. I arrived early so I had to wait until 3 PM. When I checked in at that time, I was told I couldn’t get the shuttle back to the airport at 5AM the next morning because it was already full. No one told me I had to call in or contact them in advance to get a reservation for the airport shuttle. The counter agent told me they’d check if there was anything they could do. No one contacted me. The next morning I went to the lobby and again was told I couldn’t use their airport shuttle unless I went at 6AM which was too late to arrive at airport 2hrs prior. I had to get an Uber. They could’ve advised at check in or even on their description that if using a shuttle service to make reservations. That put a big damper on my stay. I also want to add that I had to call down to the front desk for help as the air/heat unit wouldn’t come on. They advised that I had to use the thermostat in the far wall away from unit instead. Again, another lack of communication from the staff.

Staff was very courteous. Thanks 🙏 so much.