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"Great space, clean, friendly staff, fun amenities for the family!"

"Tour stay was uneventful. The front staff was very helpful upon check in. The bar maid at the top floor restaurant was amazing!! We had a great stay."

"Clean room but leaking bathroom ceiling."

"Great location, shuttle service was very convenient "

"It was okay but the ironing board was messed up and TV was going in and out "

"If using GPS, be more prepared than I was, both popular GPS options take you to a point in the middle of the road and don't indicate which side of the road the hotel is on, and if you are coming from the South or the East, you won't see a sign for the hotel which is just 2 recessed doors on the North side of the building, blink and you miss it. The hotel is around the corner from the New York Style deli which is either open 24/7 or very late. There are bars in both hotels across the street. Park at the lot across the street from the hotel on the West side of Washington Ave, just North of Michigan Ave."

"It was perfect. Quite and restful. Easy to access."

"No issue "

"The Manager Darron m, I think and one of the hotel bellman is what encouraged ne to rate this property with a 3 stars. If it wasn't for them I would have given a 1 star. For a 4 star rated hotel much more is needed in room cleaning, bellnan service. We booked because the hotel advised that it offered bellnan service we are both physically challenged my husband more so handicapped- He felt and injured himself trying to pull his suitcase inside. If it wasn't fir the Uber guy assisting us it would have been bear impossible for me injured to get him up. I usually respect the Westin/ Marriott brand so I am hopeful the management would seek to uphold the brand."