Front of property
Check availability

Reviews of Hotel Santander Inn & Suites

2.5 out of 5
Hotel Santander Inn & Suites
1050 Blvd. Emilio Portes Gil, Colonia Fracc Nuevo Santander, Ciudad Victoria, TAMPS

Reviews

7.4

Good

Rating 10 - Excellent. 21 out of 49 reviews" "
Rating 8 - Good. 8 out of 49 reviews" "
Rating 6 - Okay. 8 out of 49 reviews" "
Rating 4 - Poor. 7 out of 49 reviews" "
Rating 2 - Terrible. 5 out of 49 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Claudia

Stayed 1 night in Jul 2022

8/10 Good

Lucio, Nolanville, Texas

Liked: Cleanliness, staff & service, property conditions & facilities
at the moment there was no "" TV cable service, no microwave/fridge in room. only one (1) chair in room. the staff was well, courteous, informative.
Stayed 3 nights in Oct 2020

10/10 Excellent

Juan Antonio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia tranquila
Stayed 2 nights in May 2024

8/10 Good

ruben

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

Isabel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities
El teléfono y la tv no funcionaban, lo demás bien !!
Stayed 1 night in Apr 2024

2/10 Terrible

Dulce Rosario

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in fallido, ya que no había aparecido mi reservación en el sistema del hotel
Stayed 1 night in Mar 2024

10/10 Excellent

Claudia Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Alexia

Stayed 1 night in Feb 2024

6/10 Okay

Jennifer

Liked: Staff & service
Etc
Stayed 1 night in Feb 2024

4/10 Poor

Aldo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Andrea

Stayed 1 night in Feb 2024

4/10 Poor

Gernest

Travelled with family and small children
Disliked: Cleanliness, amenities
Es lo que recibes por lo que pagas exactamente, la habitación estaba aceptable lo malo fue ver cucarachas en un mueble donde se ponía comida y también el ruido de las personas que decidían hacer un convivencia en el estacionamiento no dejan dormir ya que escucha en las habitaciones todo el ruido que hacían
Stayed 1 night in Dec 2023

10/10 Excellent

Alejandro

Stayed 1 night in Dec 2023

10/10 Excellent

Nancy

Stayed 1 night in Nov 2023

6/10 Okay

Claudia

La ducha goteo todo el tiempo, el baño estaba mojado y es dificil acceder a un transporte
Stayed 1 night in Dec 2023

6/10 Okay

fernando

Stayed 1 night in Nov 2023

10/10 Excellent

Brayan Eleazar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy comodo
Stayed 1 night in Nov 2023

10/10 Excellent

GEODAXI

Stayed 1 night in Oct 2023

4/10 Poor

gustavo

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sin
Stayed 1 night in Oct 2023

10/10 Excellent

Bleysi Xiomara

Liked: Cleanliness
Stayed 1 night in Oct 2023

10/10 Excellent

Irma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Benjamin

Stayed 1 night in Aug 2023

10/10 Excellent

DANILO

Stayed 1 night in Aug 2023

10/10 Excellent

Veronica

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio y calidad del inmueble
Stayed 2 nights in May 2023

2/10 Terrible

yohana

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lugar sucio, empleados groseros
Mal, la recepción fue pésima, le negaron el baño a mi acompañante hasta que me registrará, se dirigió con palabras y tonos de obviedad y sarcasmo, estaban sucias las sábanas, no nos dieron toallas, avía cucarachas, el baño pésimo, daba asco, un carro me obstruyo la salida y la gente del hotel no sabía de quién era el carro, no me pudo ayudar a localizar el dueño del vehículo, me tuve que ir caminando por no poder sacar mi carro.
Stayed 2 nights in May 2023

8/10 Good

Jesus

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Helmer Francisco

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Acceso un poco dificultoso
Stayed 2 nights in May 2023

10/10 Excellent

MaryCarmen

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Apr 2023

10/10 Excellent

Kisai

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ignacio, Reynosa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo bien, pase solo una noche, lo único quizás es que nunca pude conectar el servicio de cable, pero no es algo de vital importancia
Stayed 1 night in Jan 2023

4/10 Poor

Mario Rubén

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Vale lo que cuesta, si solo quieres pasar a dormir un momento, la ubicación es mala, es un hotel viejo, en mal estado y sucio. Las sábanas olían mal y la única toalla era un trapo viejo y roto
Stayed 1 night in Oct 2022

10/10 Excellent

ALBERTO CARLOS

Stayed 3 nights in Aug 2022
Response from HOTEL NUEVO SANTANDER on 30 Aug 2022
NOS DA MUCHO GUSTO EL QUE SU ESTANCIA HAYA SIDO PLACENTERA, CONSTANTEMENTE ESTAMOS MEJORANDO, UN GUSTO SALUDARLO

4/10 Poor

Marcial

Business traveller
Liked: Amenities, property conditions & facilities
Lo que no me parecio fue que durante 2 días no hicieron la limpieza de la habitacion, y que por un error de la recepcionista me estaban pidiendo que saliera de la habitacion desde un dia antes
Stayed 6 nights in Jun 2022

6/10 Okay

Josue

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities
La puerta del cuarto no cerraba, cuando nos cambiaron de cuarto no disponia de llave para su seguridad es decir cerrabamos y teniamos que solicitar que el recepsionista nos abriera porque solo tenian una llave. Paredes del baño manchadas, toallas rotas, no cuenta con amenidades, persiana del cuarto no cerraba bien se veia al.interior del cuarto.
Stayed 2 nights in Jun 2022

8/10 Good

Yessica

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Tania Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen ambiente para el cliente
Stayed 5 nights in Apr 2022

10/10 Excellent

david alejandro

Stayed 2 nights in Apr 2022

10/10 Excellent

Genaro

Stayed 1 night in Apr 2022

6/10 Okay

Apolinar

Stayed 4 nights in Mar 2022

8/10 Good

Alba Nydia

Stayed 1 night in Mar 2022

10/10 Excellent

Jose

Stayed 1 night in Feb 2022

8/10 Good

Tony

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2021

10/10 Excellent

David

Stayed 1 night in Apr 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2021

4/10 Poor

ALEJANDRO

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 2 nights in Nov 2020

6/10 Okay

Arely, Veracruz

Disliked: Property conditions & facilities
Hotel alejado y en lugar poco iluminado
EL HOTEL NO CUENTA CON RESTAURANTE, Y ESTA UBICADO EN UN LUGAR MUY POCO ILUMINADO EN LAS NOCHES. EL SERVICIO PUEDE MEJORAR.
Stayed 1 night in Jan 2018
Response from CFCH on 19 Jan 2018
Estimada Srita, Arely Buenos días Agradecemos su estancia y sus comentarios, los cuales tomaremos mucho en cuenta, para la mejora de nuestros servicios, ofrecemos una disculpa y esperamos volver a atenderle como usted se merece. Cordialmente, Carlos F. Charles Salazar Gerente Comercial