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Hotel Lucerna Ciudad Juarez

Photo gallery for Hotel Lucerna Ciudad Juarez

Featured image
Outdoor pool
Outdoor pool
Premium bedding, in-room safe, desk, blackout curtains
Premium bedding, in-room safe, desk, blackout curtains

Overview of Hotel Lucerna Ciudad Juarez

VIP Access

Hotel Lucerna Ciudad Juarez

4.5 out of 5

4.2/5 Very good

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
Paseo Triunfo De La Republica 3976, Ciudad Juarez, CHIH, 32200

Explore the area

  • Popular LocationPlaza de las Americas11 min walk
  • Popular LocationJaime Canales Lira Stadium12 min walk
  • Popular LocationPaso del Norte Cultural Center15 min walk
  • AirportEl Paso, TX (ELP-El Paso Intl.)12 min drive

Choose dates to view prices

About this area

Ciudad Juarez

Located in Ciudad Juarez, Hotel Lucerna Ciudad Juarez is in the city centre. Looking to enjoy an event or a match? See what's going on at Estadio 20 de Noviembre or Jaime Canales Lira Stadium.

What's nearby

  • Hospital de la Mujer - 3 min walk
  • Plaza de las Americas - 11 min walk
  • Jaime Canales Lira Stadium - 12 min walk
  • Estadio 20 de Noviembre - 12 min walk
  • Paso del Norte Cultural Center - 15 min walk

Restaurants

  • Acueducto — 1 min walk
  • Italia Brick - 3 min walk
  • Sanborn's - 3 min walk
  • Los Pavos - 4 min walk
  • Ygriega - 11 min walk

Getting around

  • El Paso Union Depot - 7 min drive
  • El Paso International Airport (ELP) - 12 min drive

About this property

Hotel Lucerna Ciudad Juarez

4.5-star luxury hotel near Hospital de la Mujer
This hotel features an outdoor pool, a restaurant and a 24-hour fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a 24-hour business centre and 24-hour room service. All 138 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and TVs with satellite channels. Other amenities available to guests include balconies, iPod docking stations and 24-hour room service.
Hotel Lucerna Ciudad Juarez offers 138 forms of air-conditioned accommodation which are accessible via exterior corridors, and features iPod docking stations and a safe. Rooms open to balconies. Beds feature premium bedding. Televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, bathrobes, slippers and hairdryers.

This Ciudad Juarez hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Local area shuttle

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–noon: USD 16 per person
  • 1 restaurant
  • 1 bar/lounge
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Outdoor pool

Family friendly

  • Free babysitting/childcare
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • 32-inch TV
  • iPod dock
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Late check-in subject to availability
Express check-in
Minimum check-in age - 21

Check-out

Check-out before 1 PM
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: USD 16 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The deposit amount is equivalent to 1 night if paid in cash.

We should mention

Pool access available from 9:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel Lucerna Ciudad Juarez
Lucerna Ciudad Juarez
Lucerna Ciudad Juarez Hotel
Lucerna Hotel Ciudad Juarez
Lucerna Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel
Hotel Lucerna Ciudad Juarez Ciudad Juarez
Hotel Lucerna Ciudad Juarez Hotel Ciudad Juarez

Frequently asked questions

Overall score and ratings

4.2

Very good

Rating 5 - Excellent. 564 out of 974 reviews
5 - Excellent 58%
Rating 4 - Good. 216 out of 974 reviews
4 - Good 22%
Rating 3 - Okay. 86 out of 974 reviews
3 - Okay 9%
Rating 2 - Poor. 43 out of 974 reviews
2 - Poor 4%
Rating 1 - Terrible. 65 out of 974 reviews
1 - Terrible 7%

4.4/5

Cleanliness

4.3/5

Staff & service

4.0/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, thank you!
Stayed 1 night in Dec 2021

2/5 Poor

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The guy receptionist was rude and zero engaging, he works the night shift
Stayed 2 nights in Nov 2021

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
They did not have a coffee pot and small refrigerator in the room.
Stayed 2 nights in Nov 2021

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! Always great!
Stayed 1 night in Nov 2021

2/5 Poor

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Customer service is lousy always i have stayed many times and front desk always very lousy...
Stayed 1 night in Oct 2021