Cinemark West Plano Tours and Activities

Breakfast was not very good. The staff is very friendly and helpful. Had to wait for our defective safe to be replaced and lost 40 minutes of our plans.

Our flight got cancelled late and we wanted a hotel with a restaurant, so we specifically chose this one for that reason. This hotel stated it had a restaurant and that it stays open late. Even when you call the hotel, their automated system mentions and boasts about this "restaurant". At check-in, we ask about the restaurant and were informed you order food from this so-called restaurant at the front desk! The menu had 5 items including chicken tenders and corndogs. And I could take my food and sit in the lobby, take it back to my room or sit on their patio. What a complete disappointment. The hotel seemed clean enough even though we spent very little time because we then had to uber to get real food and came back just to sleep before our flight the next morning. The air worked great until the middle of the night when it got super hot and wouldn't cool back down. The front desk ladies were very little help with I did need assistance. The complete experience was very disappointing and will avoid this brand of hotels in the future.