Cielo Gardens Hotels, Jacó

"Amazing staff! Just no Towels In the room. Everything else was quick and easy and breakfast and the views were delicious "

"Yes"

"Ok"

"Horrible stay tons of ants in both rooms. Breakfast was included but they changed for every glass of orange juice. The toilet was broken and they would not allow chairs on the beach to be moved in sun. Cost another $20 . Then they charged us for a check out delay. I would look for another place. Ants in my luggage. Hope customers lets me thru with Costa Rica critters in it. STAY AWAY "

"Pool was never cleaned"

"We loved everything about this property so much that we decided to extend our stay by another night. The staff was so generous welcoming and delightful. The pool was fabulous. We saw so many amazing creations in this area. Including frogs, macaws, and right at their pool Common Basilisk (Jesus Lizard)! We’ll be back for sure "

"The first night, the hotel lost water, so we had to go to bed hot and sticky. Water was back on in morning. Second night we lost cable TV, that was down for two days. Maintenance guy tried what he could, he ended up needing to swap out the actual TV also. Upon arrival The room was clean, as a boutique hotel as expected the rooms are small. The online photos GREATLY EXXAGERATE the size of the property, pool, courtyard & rooms.. The staff was friendly and most were very helpful. The communication at this hotel is AWEFUL/ NON EXISTENT. The tour person FRANKLIN @ the hotel was the ABSOLUTE worst, he booked a tour for 8am, did not tell us, so that was cancelled. Went to ask about the other tours I asked about, " oh no I didnt book those, let me try now; OOPS sorry they are sold out" did not give a (curse word) about us missing tours. We did round trip transport from SJO. Arrival no issues, day to leave comes; no word on ride to the airport. I had to call at 6am and ask what time our ride would be at 7:43 they call back and say 8am.. I say NO... The location of the hotel is somewhat scary, but we had no issues walking up to the main strip of stores and restaurants. This is the ONLY hotel in the area that looks at all liveable. As other reviewers have stated, i would stay elsewhere and just visit Jaco as a day or night trip."

"Yes"

"The property is beautiful "