Cibola National Wildlife Refuge Tours and Activities

The Palazzo was a lovely stay and Jesus at the front desk went above and beyond to make my birthday weekend in Vegas special. He greeted us with a warm smile and was efficient in checking us in. My room view was upgraded and we were provided with complimentary glasses of wine to celebrate! We also received two tickets to view Leona Lewis’ show and it was spectacular! We did encounter a water outage one morning however that is not specific to this hotel. My friend that had stayed at the MGM a couple months ago had also experienced a water outage at their hotel. The front desk gave us a $100 dining credit and allowed us to use the water bottles in the room free of charge. We had water running back within 3 hours. There are many restaurants within the hotel and the Venetian that are great to stop by and enjoy. Shopping was excellent with the Grand Canal Shops, the Wynn shopping, and the Fashion Show Las Vegas mall. There is a mini convenience store right by the elevators if you need some medicine or some water. A quick walk through the hotel will also lead you to a Walgreens should you require anything else. I appreciated seeing lots of security at the hotel to ensure those that were not guests were not wandering where hotel guests were staying. Although I understand that it is Vegas and that it is a Casino, I would have preferred more defined non smoking areas as we were getting choked out in the elevator. All in all it was a fantastic stay and I would return again.

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

Eveything was perfect. I have stayed at alot of places in vegas and this was well worth the money. Will stay again.