Church of San Andres Tours and Activities

Excellent customer service

The greatest asset of this hotel is the location in the heart of the old town. Rooms are very spacious, include a kitchenette and are well insulated from noise. The only drawback we found was the attention to detail, which lets this hotel down. Housekeeping only provides a single toilet roll that is akin to tissue paper. Very unusual for a four-star hotel. The kitchenette is a very nice touch but needs a tea towel. There were ongoing maintenance issues with the lift, which meant we had to take the stairs on a couple of the days during our stay. We were also wakened in the morning by what seemed like a faulty alarm. It was noisy and lasted for some time. Aside from these issues, a pleasing stay and we would consider staying again once minor improvements are made.

The room is tidy, but the toilet floor needs general cleaning. Stains and brown molds at floor edges noted. Staff are very helpful and accommodating. Staff with Excellent service both at the reception desk and dining section. Breakfast is good and with variety of healthy choices.