Church of Lowanatom Tours and Activities

i was made to wait for three hours and was eventually told by the hotel staff to cancel the reservation as they claimed not to have received payment. we had to book another hotel last minute! really bad experience with the lava view bungalows.

We stayed for 4 nights in July 2026. The room: was never cleaned, sheets and towels never changed. Banked bad without safety rail - our 8 year old fell from the top bed. No hot water in the evening when people return from the tours - we were offered a bucket (!) The door bars are open and wind gets into the room from outside. Pool: dirty and unusable Tours: we checked a few weeks before and were told that tours are available during the weekend - this was not the case. We flew to Tanna for three tours but only did the volcano tour. WiFi: there is no working WiFi in the room or the public areas (does not work). Restaurant: extremely slow service especially at dinner: we waited two and a half hours and the previous evening one and a half hours to be served

The hotel itself is very good locally, but the facilities on the island are limited. There is no Wi-Fi in the rooms; it is only available at the reception area. The meals also depend on the supply of resources on the island.