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"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"The pool area was slippery need to make some adjustments for non slippery surfaces"

"Clean easy parking great food"

"The best all inclusive we have ever stayed at. Spent a week in the south tower, explored every single restaurant, enjoyed the huge wine selection. We have been coming to all inclusive hotels all across Mexico, and this is our standard. Great staff, every meal delicious and every cocktail was great. Plenty of activities at the beach and great support. Was a trip to remember. ☺️"

"Overall one of the nicest resorts I have ever stayed at in all the countries I’ve visited. "

"The staff was so friendly and the property is absolutely beautiful. It is expensive but it’s worth it!"

"No credit to offset the closed restaurants for an all inclusive and only buffet was offered. "

"We selected this hotel because it had a beautiful view in the picture. When we arrived it had a lovely view of the sea, better than we expected. We had saved our money for one night to have a romantic evening with a view of the sea and bird watching in the early morning. But the room had many spiders, the sliding glass door didn’t securely lock (it would be easy for someone to break in), and people above us partied until 2;00 am. We were awake all night. No romantic evening with a beautiful view of the sea and no bird watching in the morning. "

"Rooms are clean staff was amazing food buffet is 100% better than the restaurants there honestly "