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Reviews of SureStay Hotel by Best Western Childress

2.5 out of 5
SureStay Hotel by Best Western Childress
1804 Ave F NW, Childress, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 75 out of 173 reviews" "
Rating 8 - Good. 49 out of 173 reviews" "
Rating 6 - Okay. 21 out of 173 reviews" "
Rating 4 - Poor. 13 out of 173 reviews" "
Rating 2 - Terrible. 15 out of 173 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

6/10 Okay

David

Liked: Cleanliness, property conditions & facilities
Next to busy highway. Need more insulation.
Stayed 1 night in Apr 2024

8/10 Good

DAVID

Travelled with family
Liked: Amenities, property conditions & facilities
Recent update room was clean, neat, and beds were comfortable. Considerable amount of truck traffic made outside use a little noisy... however noise level in room was better and not quite as noisy.
Stayed 1 night in Feb 2024
Response from pritesh on 9 Mar 2024
glad you enjoyed your stay with us. thanks for taking time to leave us a review

8/10 Good

Van Nguyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s nice and convenient parking, in the nice area. Recommended!
Stayed 1 night in Dec 2023

6/10 Okay

Deborah

Liked: Staff & service, room comfort
Good… except
The renovation is great except… We had no hot water in the shower even after letting it run for over 5 mins. The sink had hot water. And the freezer needed to be defrosted and had brown frozen gunk in there.
Stayed 1 night in Dec 2023

10/10 Excellent

Naomi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Sook

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

Daniel

Liked: Cleanliness, staff & service
Went just for the night was driving through good price clean rooms
Stayed 1 night in Aug 2023

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Comfortable
My room was exactly what I would want in a reasonably priced stay. Updated, clean, odor-free. Simple, yet with everything I would want for a good stay and good night's sleep.
Stayed 1 night in Sep 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

kirk

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Good office staff
Stayed 1 night in Aug 2023

8/10 Good

Connie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

6/10 Okay

Connie

Liked: Cleanliness
Stayed 1 night in Aug 2023

4/10 Poor

Philip

Stayed 1 night in Jul 2023

6/10 Okay

Kara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean but there were bugs everywhere- dead and alive.
Stayed 2 nights in Jul 2023

8/10 Good

Julie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is super Fri and helpful! We arrived in the middle of them remodeling and cricket season. Probably not the best time to stay there!
Stayed 1 night in Jul 2023

10/10 Excellent

Venkata, Renton

Stayed 1 night in Jul 2023

6/10 Okay

Jim R

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Shared our room with numerous insects
Though under renovation, the room was clean and comfortable - until the bugs appeared. There were crickets, roaches, beetles, too gross to describe.
Stayed 1 night in Jul 2023

10/10 Excellent

Rhonda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet& clean.
Stayed 1 night in Jul 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Frank

Stayed 1 night in Jul 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Roberta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Desk staff was awesome. Clean and convenient access
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Sarah

Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

8/10 Good

Ileana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Comfortable beds, nice sheets
Clean comfortable, remodeled room, nice beds. OK breakfast. Nice overnight stop.
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Michael

I like it. I recommend 👌
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Nolan

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good value for the money
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Dominic

Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

2/10 Terrible

Sydney

Stayed 1 night in Jun 2023
Response from Bianca on 21 July 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Glacus, Logan

Liked: Cleanliness, staff & service, property conditions & facilities
Not sure why 2 rated. Our room was completely remodeled. Really like room and came with breakfast
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Joe

Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a comfortable hotel. It is located on a noisy strip of highway but the room was quiet.
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The bath linens are really cheap, thin and scratchy. I thought Best Western would have better linens. I expected more from a Best Western hotel. Will probably not stay at Best Western again.
Stayed 1 night in Jun 2023

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious double bedroom room
We enjoyed staying in the double bedroom for 5. Very nice and relaxing
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I like it
Stayed 1 night in Jun 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was handicap accessable But there was no place in the bathroom to place a toothbrush or even a place to lay your other toiletries. Shelving needs to be added or a small cabinet. Think about it
Stayed 1 night in Jun 2023

10/10 Excellent

Sally

Stayed 1 night in Jun 2023

10/10 Excellent

Ann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable. Shower lukewarm on arrival - better in the morning. Breakfast is minimal. Lots of trucks took off early in the a.m. so not easy to sleep in a bit. Would stay again.
Stayed 1 night in May 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Adam

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
No Issues, Good Value!
Clean and comfortable rooms, no issues!
Stayed 1 night in May 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

4/10 Poor

David

Travelled with family
Disliked: Cleanliness, property conditions & facilities
The water in the shower was luke-warm. There was also pink “mold” around the bathtub. (Not actually mold but a bacteria, Serratia marcescens.) In the breakfast area, there was a sink for hand washing but no soap was available. There was a sign above the sink reminding employees to wash hands using soap! We did not eat breakfast or have coffee before departing.
Stayed 1 night in May 2023
Response from Bianca on 1 June 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Charles

Stayed 1 night in May 2023
Response from Pritesh on 15 July 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

2/10 Terrible

Sue

Liked: Staff & service
Disliked: Cleanliness, room comfort
Don’t stop if you want to sleep
They are doing the rooms up. Ours had been painted. It had a funny smell to the room. The room was comfortable. Tv didn’t work and was just given new batteries which didn’t help. Floor was dirty we had to was our feet to get into bed. We didn’t get any sleep as door has big gaps so all you hear is road noise. The cars sound like they in the room. We we told them at check out he said we need to fit door seals but we working on the other hotel. They had our money so they don’t care now. Breakfast was very basic.
Stayed 1 night in May 2023
Response from G.M on 20 May 2023
Thank you for taking the time to share your feedback with us. We are truly sorry to hear of your less than satisfactory experience with our hotel and hope you will accept our sincerest apologies. Being known for our great customer service these comments came as a surprise and we would like to make things right. We value our customers opinions and thank you for bringing this to our attention

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome stay! Clean, friendly staff. Breakfast was yummy! Definitely would stay here again!!
Stayed 2 nights in May 2023
Response from pit on 20 May 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

10/10 Excellent

Franklyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stop.
Clean room, nice window treatment, not a Christian but a blackout shade.
Stayed 1 night in May 2023
Response from Pritesh on 20 May 2023
Dear guest, We are happy to know that you liked our services and room amenities. We are excited and promise you we will continue in our efforts to provide a dedicated service to all our valued guests. Guest reviews are important for all online guests to make the right choice on hotel bookings. Let me ensure we continue to take care of all guests whether they are single, families or are with children. Please accept our cordial thanks for staying with us and we will be waiting anxiously to see you again. Have a great day!

8/10 Good

Mark

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Apr 2023
Response from Pritesh on 20 May 2023
Dear guest, We are happy to know that you liked our services and room amenities. We are excited and promise you we will continue in our efforts to provide a dedicated service to all our valued guests. Guest reviews are important for all online guests to make the right choice on hotel bookings. Let me ensure we continue to take care of all guests whether they are single, families or are with children. Please accept our cordial thanks for staying with us and we will be waiting anxiously to see you again. Have a great day!

10/10 Excellent

john

Stayed 1 night in Apr 2023
Response from Pritesh on 20 May 2023
Dear guest, We are happy to know that you liked our services and room amenities. We are excited and promise you we will continue in our efforts to provide a dedicated service to all our valued guests. Guest reviews are important for all online guests to make the right choice on hotel bookings. Let me ensure we continue to take care of all guests whether they are single, families or are with children. Please accept our cordial thanks for staying with us and we will be waiting anxiously to see you again. Have a great day!

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled rooms, easy check-in and check out. Not many breakfast options, but will suffice.
Stayed 1 night in Apr 2023
Response from Pritesh on 20 May 2023
Thank you very much for staying with us and for your wonderful feedback. Hope to see you back soon. Have a great day!

2/10 Terrible

Bart

Stayed 1 night in Apr 2023
Response from Sam on 6 May 2023
We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Kelly

Travelled with family
Liked: Cleanliness, staff & service
Best Western, I had higher expectations.
Bare bones and dusty. Area is arid so expect dust and wind. Coat rack was falling off wall. Beds are hard. Overall kinda like a motel 6.
Stayed 1 night in Apr 2023