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"Great staff, helped me with the window issue, thank you! The price was good as well"

"The entrance was confusing. The room had peeling wall paper and needs updating. "

"Very close to Utsunomiya station on the West end and connects to a 7-Eleven below. Staff can speak some English and very polite and courteous. Rooms are spacious, clean, and having a washing machine and dryer on the second floor really helps. Would definitely stay again and already have. "

"Wonderful property near the train station. The light dinner is excellent. We will definitely stay here again."

"3rd time staying here. Connected to Jr utsunomiya station. Corner twin room spacious , and bed pretty good. However breadfast does not really change and staying 4 nites can be tiring. Onsen is quite good, with an outside pool. Use this hotel to visit nikko as jr local train is so comvenient. Also use JR to travel tohuku region like sendai n morioka."

"Very Disappointing Stay – Completely Overpriced I left this hotel with a headache and body aches after one of the most uncomfortable nights I’ve had in a long time. We paid ¥62,100 for just one night for myself and my two daughters, and it was absolutely not worth the price. The sofa bed was unacceptable—it felt like sleeping directly on exposed metal springs with an extremely thin mattress. It was painful and made proper sleep nearly impossible. The pillows were overly thick and uncomfortable, causing additional strain on my neck. The room size was far too small for three people. There was not even enough space to open a small carry-on suitcase, which made the stay even more stressful and inconvenient. On top of that, having the toilet inside the same bathroom space made it very impractical and crowded for three people to use. For a 3-star hotel at this price point, basic comfort and space should be expected. Unfortunately, this stay fell far below even minimum expectations. I would not recommend this hotel to families or anyone expecting a comfortable stay."

"Very kind staff but room was very tiny"

"禁煙の部屋が満室のため喫煙可の部屋でしたが、匂いはほとんど気になりませんでした。 また、建物は少し古いですが、清掃は行き届いていたと思います。"

"The staff was very friendly."