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Hotel y Aguas Termales de Chignahuapan

3.5 star property
Riverfront hotel with full-service spa and free water park access

Choose dates to view prices

Photo gallery for Hotel y Aguas Termales de Chignahuapan

Front of property
Hot tub, steam room, hot springs/mineral springs, body treatments
Property grounds
Hot tub, steam room, hot springs/mineral springs, body treatments
Property grounds
This riverside retreat offers families thrilling water park access at no extra cost and restorative SPA treatments like reflexology and body scrubs. Kids love the waterslide in the children's pool, while parents enjoy on-site shopping and in-room WiFi.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Bar
  • Pool
  • Room service
  • 24/7 front desk
  • Housekeeping
The current price is AU$212
includes taxes & fees
23 Sept - 24 Sept
Hot tub, steam room, hot springs/mineral springs, body treatments

Spa

The on-site spa has a variety of ways to help you de-stress and relax. The hotel's spa offers hot stone massages and wellness treatments such as aromatherapy. Other on-site facilities include a steam room and a sauna.

Hot tub, steam room, hot springs/mineral springs, body treatments
Hot tub, steam room, hot springs/mineral springs, body treatments

Room options

Check availability for these dates

Tonight

Sept 16 - Sept 17
Check availability for tonight Sept 16 - Sept 17

Tomorrow

Sept 17 - Sept 18
Check availability for tomorrow Sept 17 - Sept 18

Junior Room

9.6 out of 10
Exceptional
(9 reviews)

Highlights

Individually furnished
Heating
Free cots/infant beds
LED TV
Blackout curtains
Separate bath and shower
Spring-water bath
Cable channels
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

Club Room

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Individually furnished
Heating
LED TV
Blackout curtains
Separate bath and shower
Spring-water bath
Cable channels
Daily housekeeping
  • Mountain view
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Chignahuapan, Hotel y Aguas Termales de Chignahuapan is in the mountains and on a river. The area's natural beauty can be seen at Laguna de Chignahuapan and Chignahuapan Downtown Park, while Casa del Axolote and Tres Juanes Museum are cultural highlights.
Visit our Chignahuapan travel guideOpens in a new window
Map
Domicilio conocido Barrio de Tenextla, Chignahuapan, PUE, 73300

What's nearby

  • Chignahuapan Downtown Park - 6 min drive - 4.5 km
  • Basilica of the Immaculate Conception - 6 min drive - 4.5 km
  • Casa del Axolote - 6 min drive - 5.3 km
  • Quetzalapan Falls - 9 min drive - 4.9 km
  • The Murals of Zacatlan - 19 min drive - 17.6 km

Getting around

  • Puebla, Puebla (PBC-Hermanos Serdan Intl.) - 127 min drive

Restaurants

  • ‪Hamburguesas Chalos - ‬11 min drive
  • ‪El Veneno - ‬11 min drive
  • ‪Farfalla Café - ‬10 min drive
  • ‪Enrico Ristorante - ‬10 min drive
  • ‪Chiconahui - ‬11 min drive

About this property

Hotel y Aguas Termales de Chignahuapan

Family-friendly hotel by the river
Consider a stay at Hotel y Aguas Termales de Chignahuapan and take advantage of free water park access, a terrace and shopping on-site. Treat yourself to a body treatment, a body wrap or a massage at the on-site spa. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Other perks include:
  • An indoor pool and a children's pool, along with a waterslide and sunloungers
  • Free self-parking
  • Hot springs on-site, a lift and smoke-free property
  • A computer station, 3 meeting rooms and a banquet hall
Room features
All 65 individually furnished rooms include amenities such as free WiFi.
More conveniences in all rooms include:
  • Spring water baths and shampoo
  • 32-inch LED TVs with cable channels
  • Wardrobes/cupboards, heating and daily housekeeping

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free water park
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Playground
  • Sauna
  • Shopping
  • Waterslide

Family friendly

  • Children's pool
  • Free water park access
  • Indoor pool
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Housekeeping (daily)

Business services

  • 3 meeting rooms
  • Computer station
  • Conference centre (4,750 square foot of space)

Outdoors

  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot spring
  • Hot springs open from 7:30 AM - 6:00 PM
  • Hot springs water temperature - 50 ºC
  • Hot stone massages
  • Hot tub
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Banquet hall
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer (on request)
  • Separate bathtub and shower
  • Shampoo
  • Soap
  • Spring water bathtub
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Limited room service

More

  • Desk
  • Heating
  • Individual furnishings
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Hot springs access available from 7:30 AM to 6:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Y Aguas Termales Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel
Hotel y Aguas Termales de Chignahuapan Chignahuapan
Hotel y Aguas Termales de Chignahuapan Hotel Chignahuapan

Frequently asked questions

Does Hotel y Aguas Termales de Chignahuapan have a pool?

Yes, this property has an indoor pool and a children's pool. Pool access is from 7:00 AM to 10:00 PM.

How much does it cost to stay at Hotel y Aguas Termales de Chignahuapan?

As of 16 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel y Aguas Termales de Chignahuapan on 23 Sept 2025 start from AU$212.00, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel y Aguas Termales de Chignahuapan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel y Aguas Termales de Chignahuapan?

Self-parking is free at this property.

What time is check-in at Hotel y Aguas Termales de Chignahuapan?

Check-in start time: 3:00 PM; check-in end time: 5:00 PM. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at Hotel y Aguas Termales de Chignahuapan?

Checkout is at noon. Late check-out is available for a fee.

Where is Hotel y Aguas Termales de Chignahuapan located?

This family-friendly Chignahuapan hotel is located on a river, 2.3 mi (3.6 km) from Laguna de Chignahuapan, and within 6 mi (10 km) of Chignahuapan Downtown Park and Quetzalapan Falls. Tulimán Waterfalls and Casa del Axolote are also within 6 miles (10 km).

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Reviews

Hotel y Aguas Termales de Chignahuapan Reviews

8.4

Very good

8.8

Cleanliness

8.0

Amenities

8.6

Staff & service

8.8

Eco-friendliness

8.2

Property conditions & facilities
Rating 10 - Excellent. 72 out of 142 reviews
Rating 8 - Good. 42 out of 142 reviews
Rating 6 - Okay. 13 out of 142 reviews
Rating 4 - Poor. 5 out of 142 reviews
Rating 2 - Terrible. 10 out of 142 reviews

Reviews

2/10 Terrible

Diana

Disliked: Amenities, property conditions & facilities
Rooms were dirty, rat poop everywhere, things were falling apart.
Stayed 1 night in Oct 2024

8/10 Good

MARCO ANTONIO

No comments
Stayed 1 night in Jul 2025

2/10 Terrible

LEOPOLDO

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is DATED....!!.. after 80 years of service it needs an update.
Stayed 2 nights in Sep 2025

8/10 Good

Omar

Liked: Cleanliness, staff & service
.
Stayed 1 night in May 2025

10/10 Excellent

Guadalupe

Liked: Cleanliness, property conditions & facilities
No coffe in the roon
Stayed 1 night in Sep 2023

10/10 Excellent

Henkel Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena experiencia, personal muy amable sobre todo en restaurante, precios de alimentos y bebidas accesibles
Stayed 1 night in Sep 2025

10/10 Excellent

Vhuko y Gashan Pa

Liked: Amenities
Me gustó todo
Stayed 1 night in Aug 2025

10/10 Excellent

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar de sueño, rodeado de naturaleza y paisajes increíbles
Stayed 2 nights in Aug 2025

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pros: las aguas termales (este es un gran plus), tina de agua termal en la habitación, habitación de buen tamaño (tipo termal in, de las otras no se), las vistas son hermosas, y el hotel está rodeado de mucha naturaleza lo que permite hacer otras actividades. Ni bueno ni malo: tres comidas buffet al día pero la comida es de calidad promedio (típica comida de buffet barato). Muchas albercas incluida una exclusiva de huéspedes pero todas sobresaturadas, llega una cantidad exagerada de gente al balneario. Los snacks en la zona de albercas son muy económicos pero de mala calidad. Tiene estacionamiento, pero es muy pequeño, insuficiente e incómodo. Cons: La recepción del hotel es extremadamente lenta, su servicio de recepción es pésimo. El camino para llegar es de kilómetros de terracería, que con lluvia se vuelve fangoso y difícil de manejar además de inseguro. Después de formarte por mucho tiempo para hacer el check out no te dejan salir sin un pase de salida, y tienes que esperar aún más tiempo hasta que te den ese pase (nunca en mi vida mi había tocado un hotel donde me pidieran pase de salida, sinceramente me sentí insultado, como si me hubieran visto cara de ratero). Y lo que menos me gustó es que no hay opciones para alimentos fuera de su buffet, no hay servicio a la carta y no puedes comer cuando tú tengas hambre, tienes que hacer forzosamente dentro de los horarios que te dan para el buffet.
Stayed 2 nights in Aug 2025

10/10 Excellent

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
La alberca para huéspedes es excelente, nos dan prioridad y esto da mucha comodida, todo muy limpio, buenas instalaciones, recomendable!😃
Stayed 1 night in Aug 2025

10/10 Excellent

Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Bien
Stayed 1 night in Aug 2025

10/10 Excellent

Heber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ligar para relajarse y pasar tiempo con familia
Stayed 1 night in Jul 2025

10/10 Excellent

Lorena

Liked: Amenities, property conditions & facilities
Toso bien gracias
Stayed 1 night in Jul 2025

8/10 Good

Alfonso

Liked: Cleanliness, staff & service
Excelente lugar para pasar un fin de semana
Stayed 1 night in Jun 2025

8/10 Good

Enrique

Stayed 1 night in Jul 2025

10/10 Excellent

ALEJANDRO

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El agua caliente de la regadera muy mala. Fue baño frío. contrastando con lo caliente de las aguas termales
Stayed 1 night in Jun 2025

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen lugar para relajarse, solo falta mejorar el estacionamiento, ya que es muy estrecho. Lo demás bastante bien!
Stayed 1 night in Jun 2025

10/10 Excellent

Cristina

Stayed 1 night in May 2025

10/10 Excellent

Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities
Muy bonito lugar
Stayed 1 night in Apr 2025

8/10 Good

Rebeca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy tranquilo y bonito, la limpieza es buena y el servicio del restaurante es excelente. Sin duda es un lugar recomendable
Stayed 1 night in Apr 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025

10/10 Excellent

Sergio

Liked: Cleanliness
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio
Stayed 1 night in Feb 2025

8/10 Good

Juan Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un buen hotel, sus habitaciones son cómodas, limpias y cuentan con lo necesario para nuestro hospedaje, y lo mejor de todo es que están ubicados en un lugar privilegiado con aguas termales, y tienen distintas albercas para disfrutar de ellas, aunque algunas son tan calientes que no muchos pueden o quieren entrar a ellas.
Stayed 2 nights in Jan 2025

10/10 Excellent

alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Todos muy amables
Stayed 3 nights in Feb 2025