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Hotel Laguna Bacalar

Photo gallery for Hotel Laguna Bacalar

Featured image
Outdoor pool
Outdoor pool
Outdoor pool

Overview of Hotel Laguna Bacalar

Hotel Laguna Bacalar

3 out of 5
Guests rated this property 3.1/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Laundry
  • Room service
  • Housekeeping
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment
Avenida Costera #479 Bacalar, Bacalar, QROO, 77930

Explore the area

  • Popular LocationLake Bacalar1 min walk
  • Popular LocationCenote Cocalitos12 min walk
  • Popular LocationMunicipal Spa of Bacalar7 min drive
  • AirportChetumal, Quintana Roo (CTM-Chetumal Intl.)35 min drive

Choose dates to view prices

About this area


Located in Bacalar, Hotel Laguna Bacalar is in a regional park and by the sea. Fort of San Felipe is a local landmark, and the area's natural beauty can be seen at Cenote Cocalitos and Lake Bacalar. Looking to get your feet wet? Scuba diving and snorkelling adventures can be found near the property.

What's nearby

  • Lake Bacalar - 1 min walk
  • Cenote Cocalitos - 12 min walk
  • Fort of San Felipe - 5 min drive
  • Municipal Spa of Bacalar - 7 min drive
  • Canal de los Piratas - 7 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 35 min drive


  • Nixtamal - 3 min drive
  • Selva - 4 min drive
  • El Pejelagarto - 4 min drive
  • El Socio - 5 min drive
  • Kai Pez - 5 min drive

About this property

Hotel Laguna Bacalar

3-star hotel near Lake Bacalar
Along with a restaurant, this hotel has an outdoor pool and a bar/lounge. WiFi in public areas is free. Other amenities include a rooftop terrace, concierge services and dry cleaning. All rooms are individually decorated and offer room service and ceiling fans. Other amenities available to guests include furnished balconies, safes and showers.
Hotel Laguna Bacalar offers 34 forms of accommodation with free toiletries and a ceiling fan. Rooms open to furnished balconies. Each accommodation is individually decorated. Business-friendly amenities include desks and safes. Bathrooms include a shower. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays

Safety measures

Gives staff personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Continental breakfast available for a fee daily
  • 1 restaurant
  • 1 bar
  • Room service available

Things to do

  • Boat tours
  • Canoeing
  • Ecotours
  • Kayaking
  • Motor-boating
  • Outdoor pool
  • Sailing


  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish


  • Garden
  • Rooftop terrace


  • Designated smoking areas (fines apply)

Room amenities


  • Ceiling fan


  • Free toiletries
  • Shower

Outdoor space

  • Furnished balcony


  • Desk
  • Individually decorated
  • Iron/ironing board (on request)
  • Safe

Similar properties

See similar properties



Check-in from 3 PM - 10 PM
Minimum check-in age - 18


Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
No on-site parking is available
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts Visa and Mastercard; cash is not accepted
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Hotel Laguna Bacalar
Laguna Bacalar
Hotel Laguna Bacalar Hotel
Hotel Laguna Bacalar Bacalar
Hotel Laguna Bacalar Hotel Bacalar

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 36 out of 318 reviews
5 - Excellent 11%
Rating 4 - Good. 62 out of 318 reviews
4 - Good 19%
Rating 3 - Okay. 93 out of 318 reviews
3 - Okay 29%
Rating 2 - Poor. 74 out of 318 reviews
2 - Poor 23%
Rating 1 - Terrible. 53 out of 318 reviews
1 - Terrible 17%




Staff & service




Property conditions & facilities

1/5 Terrible

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2021

2/5 Poor

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great view. Hotel very run down. Did not even have hot water.
Stayed 2 nights in Feb 2020

3/5 Okay

Liked: Staff & service
Disliked: Cleanliness
View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .
Stayed 6 nights in Jan 2020

4/5 Good

Liked: Staff & service
Stayed 2 nights in Jan 2020

2/5 Poor

Travelled with family
Disliked: Staff & service, property conditions & facilities
LIKED: It is placed in a very good spot DIDN'T LIKE: The staff celebrated a christmas party on the hotel premises (there is no room for this kind of parties) which was loud and extended up until 4am; The place is falling apart in pieces - way too old and is not being maintained; The room was not as clean as I would have expected
Stayed 2 nights in Dec 2019