Hotel Lagoon

Hotel in Santa Elena with 24-hour front desk and outdoor pool

Choose dates to view prices

Where to?

Dates

October 2025

26

November 2025

Hotel Lagoon combines tropical charm with modern comforts. Travelers spend afternoons by the pool or exploring the garden before dining at Maiz restaurant. The property offers free in-room WiFi, while the helpful staff remains available 24/7 to enhance the relaxation experience.

Good

Popular amenities

Pool
24/7 front desk
Pet-friendly
Housekeeping
Laundry
Parking included

Room options

Check availability for these dates

Tonight

Oct 26 - Oct 27

Tomorrow

Oct 27 - Oct 28

All rooms

1 bed

2 beds

Showing 3 of 3 rooms

Habitación Sencilla, 1 cama matrimonial, vista al jardín

Very good

Highlights

Garden

Individually furnished

Individually decorated

Air conditioning

TV

Private bathroom

Electric kettle

Free bottled water

Sleeps 2
1 Queen Bed

Family Quadruple Room, Lagoon View

Exceptional

Highlights

Garden

Individually furnished

Individually decorated

Air conditioning

TV

Private bathroom

Electric kettle

Free bottled water

Lagoon view
Sleeps 4
2 Queen Beds

Individually decorated, individually furnished, free WiFi, bed sheets

Family Quadruple Room, Garden View

Highlights

Garden

Individually furnished

Individually decorated

Air conditioning

TV

Private bathroom

Electric kettle

Free bottled water

Sleeps 4
2 Queen Beds

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About the area

Santa Elena is home to Hotel Lagoon. Santa Rita Archaeological Reserve and Lighthouse Museum are local landmarks, and some of the area's activities can be experienced at Chetumal Ferry Terminal and Municipal Spa of Bacalar. Santuario del Manati and Dr. Alfredo Barrera Marin Botanical Garden are also worth visiting.

Visit our Santa Elena travel guide

Subteniente Lopez Av. México, entre Calle Oaxaca y Calle Revolución, Santa Elena, QROO, 77965

What's nearby

Laguna Milagros - 10 min drive - 8.8 km
Palacio Municipal De Othon P. Blanco - 13 min drive - 12.2 km
Museum of Maya Culture - 13 min drive - 13.3 km
Chetumal Ferry Terminal - 14 min drive - 13.3 km
Palacio de Gobierno - 14 min drive - 13.3 km

Getting around

Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

‪Enchiladas Huastecas - ‬8 min drive
‪Dragon restaurant - ‬2 min drive
‪Church’s Chicken - ‬4 min drive
‪Coffee Station - ‬9 min drive
‪El asadero de Huay Pix - ‬8 min drive

About this property

Hotel Lagoon

Property highlights

At Hotel Lagoon, you can look forward to a free daily manager's reception, a terrace and a garden. Be sure to enjoy a meal at Maiz, the on-site restaurant. Stay connected with free in-room WiFi, and guests can find other amenities, such as dry cleaning/laundry services.

You'll also find perks such as:

An outdoor pool, along with sunloungers
Free self-parking
Coffee/tea in reception, luggage storage and tour/ticket information
Free newspapers, a 24-hour front desk and outdoor furniture

Room features

All rooms are individually furnished, and offer comforts such as air conditioning, as well as perks such as free WiFi and free bottled water.

Other conveniences in all rooms include:

Bathrooms with showers and shampoo
32-inch TVs with satellite channels
Private gardens, electric kettles and daily housekeeping

Similar properties

Pool
Spa
Pet-friendly
Parking included

includes taxes & fees

31 Oct - 1 Nov

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Free 24-hour offsite parking within 5 metres
Free self parking on site
Wheelchair-accessible parking available

Food and drink

A restaurant
Coffee and tea in common areas
Free daily manager's reception

Restaurants on site

Maiz

Things to do

Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

24-hour front desk
Free newspapers in lobby
Laundry facilities
Luggage storage

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Proposal/romance packages
Tour and ticket assistance

Outdoors

Garden
Outdoor furniture
Picnic area
Pool loungers
Terrace

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lift
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible pool
Wheelchair-accessible registration desk

More

Designated smoking areas

Room amenities

Bedroom

Bedsheets provided

Bathroom

Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels provided

Entertainment

32-inch TV with satellite channels

Food and drink

Electric kettle
Free bottled water

More

Air conditioning
Individual decor
Individual furnishings
Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before noon

Contactless check-out

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of MXN 200, per pet, per night, plus a deposit of MXN 200 per night

Service animals are welcome, and are exempt from fees

Welcoming dogs and cats only

2 total (up to 30 kg per pet)

Specific rooms only; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: MXN 13.03 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

Pet deposit: MXN 200 per night
Pet fee: MXN 200 per pet, per night
Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts

Pool access available from 9:00 AM to 10:00 PM

Property is also known as

Hotel Lagoon Hotel

Hotel Lagoon Santa Elena

Hotel Lagoon Hotel Santa Elena

Frequently asked questions

Does Hotel Lagoon have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 10:00 PM.

Is Hotel Lagoon pet-friendly?

Yes, this property allows cats and dogs (limit 2 total) with a maximum weight of up to 30 kg per pet. There's a deposit of MXN 200 per night and a fee of MXN 200 per pet, per night. Service animals are exempt from fees.

How much is parking at Hotel Lagoon?

Self-parking is free at this property; nearby parking is also free.

What time is check-in at Hotel Lagoon?

Check-in start time: 2:00 PM; check-in end time: 4:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Lagoon?

Checkout is at noon.

Where is Hotel Lagoon located?

Situated in Santa Elena, this hotel is within 9 miles (15 km) of Palacio Municipal De Othon P. Blanco, Chetumal Ferry Terminal and Explanada de la Bandera. Palacio de Gobierno and Santuario del Manati are also within 9 miles (15 km).