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Aquastar Hotel & Apartments

3.5 star property
Seafront with 2 outdoor pools, near Costa Maya Port

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At Aquastar Hotel & Apartments, the ocean view sets the scene for true relaxation. Travelers enjoy refreshing drinks at the poolside bar, dine at the on-site restaurant, or simply lounge by one of two outdoor pools. Former guests consistently praise the attentive, helpful staff.
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Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pool
  • 24/7 front desk
  • Housekeeping

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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Room Executive

Premium bedding, in-room safe, desk, free WiFi

Room Executive

  • 25 sq m
  • Sleeps 3

View all photos for Room Superior with View

Premium bedding, in-room safe, desk, free WiFi

Room Superior with View

  • 20 sq m
  • Sleeps 2

View all photos for 2-Bedroom Apartment Superior

Premium bedding, in-room safe, desk, free WiFi

2-Bedroom Apartment Superior

  • 35 sq m
  • Sleeps 6

View all photos for Premium Room, 1 Bedroom, Bathtub, Oceanfront

Premium Room, 1 Bedroom, Bathtub, Oceanfront | Jetted bathtub

Premium Room, 1 Bedroom, Bathtub, Oceanfront

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Jetted bath
Private bathroom
Rainfall showerhead
Shower/bath combination
Free bottled water
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Quadruple Room, 2 Double Beds

Premium bedding, in-room safe, desk, free WiFi

Superior Quadruple Room, 2 Double Beds

8.6 out of 10
Excellent
(7 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

Premium Apartment, 2 Bedrooms

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Twin Bunk Bed and 1 Twin Sofa Bed

View all photos for Superior Room, 1 King Bed, Partial Sea View

Superior Room, 1 King Bed, Partial Sea View | View from room

Superior Room, 1 King Bed, Partial Sea View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

Superior Room, 1 Queen Bed

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

Standard Room, 1 King Bed, No Windows

Highlights

Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

Exclusive Room, Private Pool, Ocean View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private pool
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Cable channels
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite Junior with Partial Sea View

Premium bedding, in-room safe, desk, free WiFi

Suite Junior with Partial Sea View

  • 35 sq m
  • Sleeps 2

View all photos for Suite with Ocean View

Premium bedding, in-room safe, desk, free WiFi

Suite with Ocean View

  • 35 sq m
  • Sleeps 3

View all photos for Quadruple Room with View

Premium bedding, in-room safe, desk, free WiFi

Quadruple Room with View

  • 30 sq m
  • Sleeps 4

View all photos for Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

Premium Apartment, 2 Bedrooms, Sea View

Highlights

Air conditioning
Kitchen
Fridge
Flat-screen TV
Premium bedding
2 bedrooms
Private bathroom
Rainfall showerhead
  • 30 sq m
  • 2 bedrooms
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Room Standard

Premium bedding, in-room safe, desk, free WiFi

Room Standard

  • 25 sq m
  • Sleeps 2
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About the area

Map
Carretera Mahahual, Xcalak Km 0.5, Mahahual, QROO, 77728

What's nearby

  • Mahahual Beach - 1 min walk - 0.1 km
  • Mahahual Lighthouse - 6 min walk - 0.6 km
  • Dolphin Discovery - 4 min drive - 2.2 km
  • Maya Water Park - 5 min drive - 2.5 km
  • Maya Chan Beach - 16 min drive - 8.4 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 131 min drive

Restaurants

  • ‪The Krazy Lobster - ‬6 min walk
  • ‪La Tartaleta - ‬16 min walk
  • ‪Tequila Beach Club - ‬1 min walk
  • ‪Big Mamá - ‬8 min walk
  • ‪Los Arrecifes - ‬7 min walk

About this property

Aquastar Hotel & Apartments

Hotel near Mahahual Beach
Take advantage of a terrace, a bar and a restaurant at Aquastar Hotel & Apartments. Adventurous travellers may like the ecotours, cycling and fishing at this hotel. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • 2 outdoor pools, along with sunloungers
  • Full breakfast (surcharge), bike hire and a 24-hour front desk
  • Concierge services, smoke-free property and tour/ticket information
  • A front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Aquastar Hotel & Apartments offer thoughtful touches, such as premium bedding and air conditioning, as well as amenities, such as free WiFi and safes.
Extra amenities include:
  • Flat-screen TVs with cable channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request

Food and drink

  • Daily full breakfast available 7:30 AM to 11:30 AM for a fee: MXN 150 for adults and MXN 150 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Boat tours
  • Ecotours
  • Fishing

Family friendly

  • 2 outdoor pools
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • On the beach
  • Pool loungers
  • Terrace

Accessibility

  • No lift

More

  • Mediterranean architecture
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for full breakfast: from approximately MXN 150 for adults and from MXN 150 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 8:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Aqua Star Hotel Apartments Mahahual
Aqua Star Hotel Apartments
Aqua Star Mahahual
Aqua Star Hotel Apartments
Aquastar & Apartments Mahahual
Aquastar Hotel & Apartments Hotel
Aquastar Hotel & Apartments Mahahual
Aquastar Hotel & Apartments Hotel Mahahual

Frequently asked questions

Does Aquastar Hotel & Apartments have a pool?

Yes, this property has 2 outdoor pools. Pool access is from 8:00 AM to 8:00 PM.

Is Aquastar Hotel & Apartments pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Aquastar Hotel & Apartments?

Check-in begins at 3 PM.

What time is check-out at Aquastar Hotel & Apartments?

Checkout is at noon.

Where is Aquastar Hotel & Apartments located?

Nestled on the beach, this Mahahual hotel is within 1 mi (2 km) of Mahahual Beach and Costa Maya Port. Mahahual Lighthouse and Maya Water Park are also within 2 miles (3 km).

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Reviews

Aquastar Hotel & Apartments Reviews

8.0

Very good

8.2

Cleanliness

8.2

Location

8.2

Staff & service

8.0

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 223 out of 544 reviews
Rating 8 - Good. 169 out of 544 reviews
Rating 6 - Okay. 75 out of 544 reviews
Rating 4 - Poor. 40 out of 544 reviews
Rating 2 - Terrible. 37 out of 544 reviews

Reviews

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best hotel to stay in Mahahual, we rented a two room with the kitchen and we really enjoyed.
Stayed 2 nights in Oct 2025

10/10 Excellent

jose

Liked: Cleanliness, amenities, property conditions & facilities
Good service
Stayed 2 nights in Nov 2025

10/10 Excellent

Gennady

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 2 nights in Mar 2024

10/10 Excellent

Sigifredo

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Jul 2025

8/10 Good

Jessica

Liked: Amenities, property conditions & facilities
Rooms are great!
Stayed 1 night in May 2025

8/10 Good

hector

the water
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location - loved the jacuzzi.
Stayed 4 nights in Mar 2024

8/10 Good

Oscar

Liked: Staff & service, property conditions & facilities
Great location and confortable
Stayed 2 nights in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, amenities
Great location, clean,great service we live the pool
Stayed 1 night in Jun 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views of the sea from the Ocean-view rooms! Staff, notably Alessandra the concierge, was very friendly and helpful! It was very windy during our stay, so the sargassum/seaweed built up horribly right in front of the hotel, but walking down the malecon a few blocks gets you to a really nice beach area. Lots of restaurants to choose from including the one at the hotel which served decent food and drinks. I would definitely recommend this area and hotel to others.
Stayed 4 nights in Apr 2025

6/10 Okay

Lleymi

Liked: Cleanliness
Was clean but very small
Stayed 1 night in Apr 2025

8/10 Good

Darlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I recommend

One of the nicest hotels in the area with good location. Need a hair dryer in the rooms. Had its own restaurant beach club. The beach entrance is rocky. Nicer beaches further down the malacon. I would stay here again
View from rooftop pool
Main pool overlooks the ocean
Stayed 2 nights in Feb 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the hotel so much that we extended our stay!
Stayed 1 night in Nov 2023

10/10 Excellent

Gladys

Liked: Cleanliness, staff & service
Great service, the staff are friendly and helpful! The building can do with maintenance and new sheets and towels but overall it’s a nice hotel.
Stayed 2 nights in Sep 2024

6/10 Okay

Vicent

😊
Stayed 1 night in Mar 2025

6/10 Okay

Eduardo

Disliked: Staff & service
Not the best experience.
Stayed 3 nights in Jun 2025

8/10 Good

Cameo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, pool is right on the boardwalk, also rooftop pool, pool and beach loungers. Clean comfortable rooms

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chingon
Stayed 1 night in Mar 2025

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Free parking. Beachfront. Spartan but adequate rooms. Friendly and helpful staff.

8/10 Good

Cid

Liked: Staff & service
Overall a good place but it's a little outdated. The staff is very friendly and helpful.
Stayed 2 nights in Feb 2023

10/10 Excellent

Ami

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Nov 2024

6/10 Okay

Georgia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It's our 5th time staying at Aquastar, we love the hotel but sadly it's not the same. Changes need to be made. The amenities, towels, and much more.I hate that i have to post this about a hotel that i so loved. Staying somewhere else next time.
Stayed 3 nights in Dec 2024

8/10 Good

Maynor

Liked: Cleanliness, staff & service
Nice quite property. Sargasumm was terrible beach front.
Stayed 2 nights in Feb 2023

10/10 Excellent

Georgia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Myself and hubby love this hotel. It's not our first stay here and definately won't be our last. Safe and a walk away from almost everything. Safe and clean also. Thank you.

4/10 Poor

Angelica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property looks nice outside. It’s the interior that needs a lot of TLC. No closet, No luggage rack, towers & sheets are old, dirty, stained. The restaurant is good
Stayed 4 nights in Aug 2024