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Reviews of The Hotel Zen Urban Resort

4 out of 5
The Hotel Zen Urban Resort
No.14 Longjiang Road, Wuhou District, Chengdu, Sichuan

Reviews

9.0

Wonderful

Rating 10 - Excellent. 15 out of 21 reviews" "
Rating 8 - Good. 2 out of 21 reviews" "
Rating 6 - Okay. 3 out of 21 reviews" "
Rating 4 - Poor. 1 out of 21 reviews" "
Rating 2 - Terrible. 0 out of 21 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

7.4/10

Amenities

9.0/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Liked: Staff & service, property conditions & facilities, room comfort
The room was nice and clean. Large enough to include a regular table and 2 chairs as well as a small table on the floor for having tea. The staff was friendly. Breakfast included. The only bad thing I noticed was some mold on the walls in the shower and the water pressure was pretty low. But other than that it was great
Stayed 2 nights in Sep 2019

10/10 Excellent

Edward, Chengdu

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are almost sound proof. Very quiet, very peaceful. The only issue is air conditioning is centrally controlled.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet location, clean, excellent breakfast, friendly service
Stayed 6 nights in Apr 2019

10/10 Excellent

Taalib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, convenient. A solid choice
We stayed in the Leeden chengdu and left because we had a room that smelt of cigarette smoke. This place was a welcomed escape and exceeded our expectations! Ultimate comfort combined with solid service, cleanliness, great location and finally a simple breakfast. The latter much needed after some nights out eating hot pot! No need to hesitate stay here!
Stayed 2 nights in Sep 2018

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice place to stay
The hotel was great, beautifully decorated, quiet and serene, yet close to a subway station, restaurants and local stores. The staff was also very helpful and polite. The only thing that could have made it better, is if they spoke better English, since sometimes the communication was challenging. Overall a nice place. I strongly recommend it.
Stayed 3 nights in Sep 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Warning. You can not book the hotel via Expedia. When I tried to check in, the frond desk staff insisted Expedia is a spam. It seems Expedia verified my reservation without confirming with the hotel. I wasted one hour to wait for a notification from Expedia. And unfortunately, they didn't make it before I checked out. Yes, I still lived in this hotel, but at a higher price and with a disappointed mood. Another annoying thing is that the booking takes a non-refundable policy and may fine me for no show. The front desk doesn't speak English, and suggests me to report the event as cheating.
Stayed 1 night in Aug 2018

10/10 Excellent

Bruce, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel I have ever stayed in.
Everything is perfect. The decor is a combination of wood and stone, beautiful artwork is everywhere. The rooms are large, everything is in exactly the right place, and everything works. The staff are friendly and efficient. Breakfast is very good. Far more than a place to stay, the best hotel I have stayed at in 50 years of travel.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Not all bad, but manage your expectations.
This one is a mixed bag. The location is great, as it sits downtown with plenty of shops around. The place has a "zen" vibe that is well served by how quiet and calm it is. Actually surprising for a downtown location. If you want quiet and convenience on a budget, it's a good choice. Expect the usual Chinese hotel caveats: heating is optional, breakfast has no western option, staff barely speak a word of English. All of that I have no problem with, I can handle it anytime. Where this one falls short is cleanliness. while the room and linen were undoubtedly clean, the bathroom, the elevators and common areas where very dirty. Construction workmanship is poor, leading to hard-to-maintain premises, coupled with apparent lack of care by management and/or employees make this hotel one I could not recommend. Fun fact: my Chinese counterpart was so appalled by what she saw that without telling me, she booked my remaining nights at the Shangri-La, which is of course an entirely different ball game.
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Chengdu hotel!
Nice hotel with basic breakfast and simple rooms. Not a lot of light in my room but still very spacious and had everything I needed!
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Good Hotel
Very good and stylish hotel. Clean and comfortable to stay. But there is no metro nearby.
Stayed 2 nights in Jun 2017

10/10 Excellent

Peter, Miami, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful Oasis
This is a warm, calming hotel with a relaxed environment. During our stay, there was construction until 11 PM. This as an inconvenience, but we found a way to shut it out of our space. Wifi is good, breakfast had plenty of choice. (They ran out of coffee, and did not buy more during the 4 days we were there.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Staff & service
交通便利住宿期間遇到地區停電竟無備援電力黑暗中度過兩小時但也難得的寧靜
Stayed 3 nights in Jun 2019

10/10 Excellent

JUHYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최근 출장 중 가장 만족스러웠던 숙소
아주아주 만족합니다. 외관은 허름한 모텔같지만 안은 상당히 정결하고 이색적인 분위기구요 직원들도 상당히 친절합니다. 또한 청두 중심가에 위치하여 어디로 이동해도 편리합니다 바로 1층에 24시간 편의점이 있어 물건 구입도 용이하구요 다음에 또 여기 묶을 생각입니다. 식사 종류는 많이 없지만 여기 국수 해주시는 분이 전문가같아 아주아주 맛있습니다. 강추하는 숙소입니다.
Stayed 2 nights in Mar 2019

10/10 Excellent

heekyung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조용하고 예술적인 숙소
갤러리가 함께있고 예술적인 느낌의 호텔입니다. 조식시간은 다른 호텔보다 짧은 편이지만 맛있고 신선합니다. 방안에 냉장고는 따로 없지만 호텔 바로 밑에 편의점이 있어 문제가 되진 않습니다. 간단한 영어가 가능하고 JCB카드는 사용불가합니다. 주택가에 위치하고 있으며 택시를 타기에도, 지하철역에서도 가까운 편입니다. 관광지 이동이 용이하고 조용한 곳에 위치해서 잘 쉬고 왔습니다. 다음방문에도 묵을 예정입니다:)
Stayed 1 night in Oct 2018

10/10 Excellent

えっちゃん, 神奈川県横須賀市

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地下鉄の新南門駅や、長距離バスターミナルからも歩いて行ける便利な場所にありとても便利でした。お部屋も新しく綺麗で、バスローブなどのアメニティーも充実しておりとても快適に利用させてもらいました。朝７時からの朝食も、ブッフェ形式ですがシェフがお好みに合わせて温かい麺などをその場で作ってくれてとても内容のある朝食でした。成都市内にお泊りの方には、お勧めのホテルです。
Stayed 1 night in Oct 2018

10/10 Excellent

Mattias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Clean, modern rooms with high quality decorations. I'm really looking forward to staying here again. This fresh gem is hiding behind the family mart
Stayed 4 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2018

10/10 Excellent

Baptiste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trop bon hôtel plein de charme. Je y reviendra !

10/10 Excellent

TOMONORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
成都の落ち着いた定宿
賑やかなエリアから少し離れた落ち着いたところにあるホテル。 1階にファミリーマートがあり、安心感がある。 バスの乗り降りの集中センター「成都旅遊集散中心」から徒歩5分圏内 なので楽山などへ足を伸ばすのにもとても便利。朝食も美味しくて 次回成都に行く際の定宿にしたいと思ってます。
Stayed 2 nights in Dec 2017

10/10 Excellent

Fanghao, Chongqing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very stylish hotel
Very stylish hotel, Chinese culture, very comfortable stay, nice friendly staff. Reasonable price! Good location.