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Reviews of Holiday Inn Chengdu Century City - East Tower, an IHG Hotel

4 out of 5
Holiday Inn Chengdu Century City - East Tower, an IHG Hotel
208 East Tower, Century City Blvd., Chengdu, Sichuan

Reviews

8.0

Very good

Rating 10 - Excellent. 16 out of 55 reviews" "
Rating 8 - Good. 26 out of 55 reviews" "
Rating 6 - Okay. 9 out of 55 reviews" "
Rating 4 - Poor. 4 out of 55 reviews" "
Rating 2 - Terrible. 0 out of 55 reviews" "

8.6/10

Cleanliness

8.0/10

Staff & service

9.0/10

Amenities

8.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Air conditioning system not working - can't cool down the room.Water from shower gets to the bathroom floor
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far from city center but a clean and nice hotel
The hotel was far from Chengdu’s city center. However, I went there for business. There were few amenities and eateries around. The breakfast was ok but mostly Chinese type. Room was clean and tidy.
Stayed 2 nights in Sep 2018

8/10 Good

Jay, Beijing, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Only issue was the lights were out the morning we left. Not a big deal since we could open the curtains. However, if it had been dark outside, the bathroom would have been very hard to use.
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check in, nice room. The only issue was that there isn't much to do around the hotel. Breakfast was also good!
Stayed 1 night in Sep 2018

10/10 Excellent

Greenwich English College

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay, amazing staff!
It was a great stay! I arrived early in the morning and not only the friendly staff gave me early check in, she also offered a free upgrade and free breakfast and it was totally worth it! The neighbourhood is convenient, close to the airport, shopping centre, park and convenience store. Definitely recommend!

10/10 Excellent

B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Nov 2017

8/10 Good

Don, New Zealand

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel, maybe in the wrong location
It was hard to decide where to stay in Chengdu. This hotel was good but it would have been better to be closer to the subway (it was about a 10 minute walk to the nearest station) which is probably the easiest way to get around. I think the hotel is really there to service the Century City conference complex.
Stayed 6 nights in Sep 2017

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel and comfortable stay!
Hotel was friendly, the front desk staff had excellent English!

10/10 Excellent

Gerard James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly close to the Airport.
Lots of English spoken here. As close to "western" as you can get in China. A nice respite after a couple weeks on the road.

6/10 Okay

patrick, singapore

Disliked: Room comfort
hmmm...not great at all.
very simple hotel that is not really value for money. the bed and pillow is really poor for an international brand...location is as expected within conference hall distance with not alot to do after 8pm. AC is centralised and cannot be adjusted effectively....room was stuck in about 25degree but felt more like 28degree which is rather warm to sleep. the breakfast was surprisingly not bad....compared to the ones i had just across the street at intercontinental...and 1000x better than the local hotels

10/10 Excellent

John, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
I has stayed in this hotel many times. In this particular trip the hotel staff was very helpful when I accidentally left some item in a taxi. They quickly found the taxi and arranged the item to be sent back to the hotel room within an hour. Their help was very much appreciated.

6/10 Okay

Arlene, New York

Liked: Cleanliness, staff & service, room comfort
For the Price, it's worth it
I stayed 2 nights and it was very enjoyable. The employees are very nice, but the breakfast could offer more options. The rooms are very clean, but the bathroom sink was leaking. The staff knows little English, but they try. The Metro is about a 8 min walk, but the scenery is beautiful. Overall my stay was nice and I would recommend this hotel.

10/10 Excellent

John, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for business
There is nothing wrong with this hotel. The room is clean, bed comfortable, and bathroom adequate. There is no separate shower which could be a small issue for some but otherwise the room is great. The restaurant is good for business. Front desk is polite and helpful. Area wise it is a bit out of the way form shops but there is a lot of restaurant around.

8/10 Good

Roundie, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business stay
Good hotel for business stay when you nede visit nearby industrial areas

10/10 Excellent

Adriana, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is extremely helpful
My friend and I had to purchase plane tickets to fly back to Shanghai, so they recommended we purchase them by phone. I was able to keep up with the lady on the phone fairly well up until we had to give her our names, which are not Chinese and difficult to spell on the phone. The staff at the front desk were extremely helpful and texted and emailed her both of our names and passport info, otherwise she would not have been able to make the reservation for us. In addition, they gave us excellent directions to the sigh-seeing places we wanted to go.

4/10 Poor

shawn, singapore

Disliked: Staff & service
Double acceptance of payment
I booked my room at this hotel through hotels.com, but when I went over to the reception for my check-in showing the print-out of my confirmation, they wanted another deposit of 5000 CNY which I think was ridiculous. Only after several conversations with the manager at the hotel was the issue resolved, and this itself took 2-3 days.

10/10 Excellent

Jeff C

Liked: Cleanliness, staff & service, room comfort
JeffC
Good Location - next to Branded Goods Shopping Mall Airport Bus Direct to Hotel ( cost less than Y20)

10/10 Excellent

Mary Mairin

Liked: Cleanliness, staff & service, room comfort
Excellent
We thoroughly enjoyed our stay here. The staff, from Management down were exceptionally friendly and helpful. The food catered to all tastes.We highly reccommend this Holiday Inn.

8/10 Good

samuellmiles

Liked: Cleanliness, staff & service, room comfort
A very nice Hotel and room for the Value
No, concerns with the Holiday Inn Century City. Excellent accommodations and staff. Friendly service and very beautiful rooms. For the price, I would recommend this hotel and visit again in the future.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Holiday Inn Century City East - added costs
Even now the hotels.com description still lists "Airport Transportation (complimentary)" under "Services/View more services," and that is one reason we booked this hotel. We also purposely booked at a rate with "Full Breakfast". And we pre-paid extra for a third person in the room. Upon arrival, we did have to pay for the airport shuttle, double what we had paid elsewhere, but for a much shorter trip. We were additionally charged an exorbitant price for an extra bed, and found we were only being given one breakfast. Too many additional charges and for these prices, we expected more from the concierge, who was not able to help us with theater tickets and reluctantly gave us a map.

6/10 Okay

marie, xi'an, china

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but remote
Nice hotel...clean, comfortable, attractive. Perhaps not the best location for someone wanting to see and experience the "real" Cheng Du, as the hotel is located in a new city development still being built ....basically a huge outdoor mall with 2 hotels and many name-brand boutiques. It was fine for a lay-over night, however, and the staff is quite friendly and helpful.

4/10 Poor

Ted, Doylestown

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
disappointed service
There was a traffic control starting at 7:00 AM in the morning when I was leaving for the airport. Only outbound traffic was allowed. The hotel did not notify its guests about this. When I accidently found it out the night before and asked the front desk to arrange a cab for me at 6:30 AM, the front desk spent a long time trying to sell me its limo service (300 RMB) instead of simply getting the cab (50 RMB) for me. I needed to escalate a simple request like this all the way to the manager on duty to get my cab.

6/10 Okay

Richard, Larchmont

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel, Do not count on promissed options.
Hotel was for a quick between overnight between flights. They advertized free Airport transportation service. I even called the 800 number to confirm and they did. At the airport no service available. Called hotel and they said they could send a car for 300 RMB and it would tale 45-60 minutes. The cab costs 45 RMB. At the hotel the manager on duty said they never provided this service. Called the 800 number and they said thery should. Needless to say I paid for a cab Both ways. Could have stayed at a better hotel if I had know. Restaurants at the east Century were horrible. The upscale Chinese had customers but no one to see at PM for a table. We walded to the West tower where the lobby restaurant was satisfactory. Hotel room was typical Holiday Inn with a minor upside for decor. Look elswhere if looking for a good hotel.

10/10 Excellent

Juan, Oakland, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place, very impressed
great hotel everyone was very nice and did their best to answer every question i had, a bit far from the main city but getting back (by taxi) is only around 20rmb so not too bad

8/10 Good

katsutoshi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
成都はPM2.5で空気か悪いのが👎難点でした
Stayed 4 nights in Dec 2023

8/10 Good

MASASHI

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

SI HYUN

Stayed 2 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リーズナブル
スタッフが親切だった
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
とても広くて綺麗でした。スタッフも親切。
Stayed 1 night in May 2019

8/10 Good

Johnny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

8/10 Good

JENG HAW

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
參展便利
參展便利
Stayed 3 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in Feb 2019

8/10 Good

Hiroki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2018

10/10 Excellent

YUAN HSUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
各方面都非常好的飯店，CP 值很高
Excellent! 下次來成都一定會再住次飯店
Stayed 1 night in Oct 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location with clean surroundings
Location is very good and hotel was very clean and well-maintained. Best hotel for the money.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Staff & service, room comfort

8/10 Good

toto, kor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
직원들이 친철함
공항에서 접근성이 좋으며 호텔 주변이 교통을 이용하기에 좋음 객실은 큰편이며 깔끔하고 편안했음 직원들이 친절했으며 조식은 향이 강한 음식은 뺏으면함

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
대체로 좋았습니다.
전체적으로 좋았습니다.

8/10 Good

KYEONGSIK, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
도심에선 거리가 있지만 외곽으로 나가는 교통이 좋은 편이며, 근처에 global center라는 몰이 있어서 근무 외 시간을 지내기도 좋음.

8/10 Good

YU LING

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Lan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
박람회장에서 가까운 반면
박람회장에서 가까운 반면 주면에 가게 등 편의시설이 부족한데 도보 15분정도 거리에 글로벌 센터(롯데백화점 입점)가 있어 그곳에서 식사/쇼핑이 가능했습니다.

8/10 Good

SH Lee, 대한민국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
박람회장에서 가까운것이 가장 큰 장점
[홀리데이이 인]의 경우 이스트타워와 웨스트타워가 있는데 웨스트타워가 좀더 낫다라는 평이 큽니다. 박람회장도 이스트타워보다 더 가깝고요. 제가 묵은 이스트타워의 경우 직원들의 대응이나 전체적인 만족도는 높았습니다. 조식의 경우도 만족스러웠고요. 대부분 영어로 의사전달이 가능했습니다. 객실엔 무료와이파이 및 유선인터넷이 가능합니다. LG070 전화기를 가져갔는데 호텔에서 제공하는 와이파이로 신호를 잡으면 통화가 불가한 반면 같이 가져간 iptime 공유기에 유선 인터넷을 연결하여 070전화기와 재설정하니 정상적으로 통화가 되었습니다. 1월임에도 불구하고 모기가 있었습니다. 복도(엘리베이터 입구)에서 흡연이 가능해 비흡연자는 좀 불편한 부분이 있었습니다.

6/10 Okay

Peter Liao

4/10 Poor

Longman Lai, HK

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities
服務一般
前檯部員工服務很差，咖啡廳員工服務很好，有笑容，跟客人說早安，早餐也很豐富！

4/10 Poor

longman, HK

Liked: Cleanliness
Disliked: Staff & service
前堂部員工服務很差，經投訴後有改善！ 咖啡廳員工非常有禮，有笑容，有跟客人有眼神交流，早餐亦很好！-

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth living
Since our arrival time is late, we got a FREE UPGRATE! Generally, the hotel is very comfortable.