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Reviews of Chengdu Airport Jianguo Hotel

4 out of 5
Chengdu Airport Jianguo Hotel
No.366 Kouan Road, Xihanggang Street, Shuangliu District, Chengdu

Reviews

8.8

Excellent

Rating 10 - Excellent. 56 out of 102 reviews" "
Rating 8 - Good. 35 out of 102 reviews" "
Rating 6 - Okay. 5 out of 102 reviews" "
Rating 4 - Poor. 5 out of 102 reviews" "
Rating 2 - Terrible. 1 out of 102 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Qian

Liked: Cleanliness, staff & service, property conditions & facilities
My flight got delayed and I arrived at the airport after 1pm, shortly after I called the front desk, the shuttle arrived to pick me up. The front desk lady and the driver were very nice. The room was clean and spacious. I had a very good stay. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Lily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and spacious at a fair price. Staff of this hotel are really helpful and delivery outstanding customer service. Mr. Rong Li from the transportation department who got me to the airport safely is exceedingly kind and friendly. Beyond expectation!

10/10 Excellent

XIANG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
Stayed 1 night in Jan 2020
Response from selina on 22 Feb 2020
Thank you for your love for us. I hope we can meet again next time we come to chengdu. Wish you all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and well presented hotel amenities.
Stayed 1 night in Jan 2020
Response from selina on 22 Feb 2020
Thank you for our love, we also hope to be able to serve your relatives and friends, hope to have the opportunity to chengdu so you can choose us! Wish you all the best!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was close to the airport. When we got to the airport we had the help desk cal the hotel and send over the free shuttle. When we got to the hotel check in was easy however staff spoke very little english. Room was really nice and clean. Free shuttle back to airport.
Stayed 2 nights in Jan 2020
Response from Selina on 22 Feb 2020
Thank you for your love and tolerance for us. Some of our colleagues in the department do not speak English very well. We will also strengthen the training.

10/10 Excellent

Karis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly clean and comfortable
We had some difficulty finding the airport shuttle as there is another airport hotel with nearly the exact same name with a shuttle which stops at the exact same place that our airport shuttle was supposed to stop. Be careful if you book this hotel and need the shuttle services that the shuttle has the exact name of the hotel on the side! The hotel isn't too close to the airport (Google maps says 2.4km but we believe it was further), however, the shuttle service is very convenient and included in your stay. The lobby has a very 90s feel to it and the staff had limited English, but we were able to communicate, and our room was extremely comfortable and clean, exactly what we needed. Wifi seemed ok, and we did not have breakfast at the hotel so we can't say how good it was. The staff were nice and efficient!
Stayed 1 night in Jan 2020
Response from selina on 22 Feb 2020
Thank you very much for your evaluation. When your reservation is successful, you will receive an email from the hotel about airport pickup. According to this email, we believe it will be easier for you to find our vehicle. I hope everything goes well with you!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and professional staff. I had to rebook because of a delayed flight and no problems or extra charge. The staff were a bit nervous dealing with a foreigner but my limited Mandarin made everyone relax. 12.00am checkin. 2.00pm checkout. 2 hours in hotel business centre. Just wonderful. Thans to everyone at Jianguo Hotel. Now it's my hotel of choice in Chengdu
Stayed 1 night in Jan 2020
Response from selina on 22 Feb 2020
Thank you for your love for us. I hope we can meet again next time we come to chengdu. Wish you all the best!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first time stayed in the hotel. The conditions are excellent and services are consistent and thoughtful. Professionals are helpful and welcoming. Shuttle to airport may set upon your travel schedule. The driver Li Rong is good assistance.
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Tom, Tampa Florida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, staff very nice and will do everything possible for your comfort
Stayed 8 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019

10/10 Excellent

Holly, Atlanta, GA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time to stay at this hotel. The location was very convenient and the room was clean. Loved the breakfast as well. Xiaoxu and Jiahui at the front desk were exceptional. They were very patient and helped me plan my trip to the final destination. I would like to give a five star to their service. Highly recommended.
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport Hotel
The staff are friendly. Good location for those who want to go to the airport fast. As with most hotels in China most of the staff can’t speak English except for one or two. However, they use a Mandarin-English translation app which can get the messages across.
Stayed 1 night in Oct 2019

10/10 Excellent

Davec, Madison wi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast buffet was excellent. They had a large layout catering to all taste. Room was big as was the bed and bathroom. Had thick bathrobes also. Room well appointed with furnishings.
Stayed 1 night in Oct 2019
Response from 空港建国饭店 airport jianguo hotel on 21 Oct 2019
Thank you for your favorable comments. Your comments are very important to us. Welcome to check in again

8/10 Good

June

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing that i was not pleased about was that we checked in 7 am and had to check out 2 pm.
Stayed 1 night in Oct 2019
Response from 空港建国饭店 on 19 Oct 2019
We are sorry for the inconvenience caused to you. We suggest that you can book te are sorry for the inconvenience caused to you. ，We look forward to that you can seeing our progress next time you check in

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I choose it mainly for the free airport shuttle so I am will not face stress in my outbound flight. The rest is secondary considering it is only a one night stopover. All is fine with me
Stayed 1 night in Sep 2019
Response from 空港建国 on 19 Oct 2019
Thank you for your good comments, which are very important to us. We look forward to your coming again

10/10 Excellent

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Knowing that I would land late at around 11pm, I called the front desk ahead of time to make sure I could get picked up from the airport. I did not have a Chinese phone number for them to call me back but the staff and driver made sure I got picked up smoothly (they told me to wait at Gate 11 at the departure level and their vehicle was easy to identify). The shuttle from the hotel to the airport is also free and runs every 30 minutes. My driver Mr. Chen Jian was punctual and hospitable. I also appreciate the variety and food quality of the free breakfast buffet. I would highly recommend this hotel for whoever needs a short stay close to the airport.
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly staff, close to airport. Would recommend to anyone
Stayed 1 night in Jul 2019

10/10 Excellent

Sungkyun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient hotel close to the airport
convenient hotel close to the airport. clean comfortable rooms.
Stayed 1 night in Apr 2019

10/10 Excellent

Arsenio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, very good price
Overall really nice and comfortable. As a plus we loved the room service robot.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were very polite, helpful and friendly. The service was a ten out of ten. The facilities were very clean and modern and the breakfast had a fairly wide selection of chinese and western options. I didnt want to leave.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasantly surprised
The hotel includes breakfast, however, we had a really early flight. As a result, we would have to leave for the airport before they started serving breakfast. To my surprise, they offered us an evening meal/snack in lieu of breakfast. In terms of location, it's a good hotel if you need a place to spend the night near the airport, however, there's not much in the area.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beyond my expectation. I got a pick up from the airport (The hotel told me to call from a phone. I was happy that I had a cellphone with me so that I could communicate with the driver.). The hotel was modern and new. It was clean. The staff were professional. I really enjoyed my stay.
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Stayed 1 night in Jan 2019

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Don't recommend
They charged RMB300 on credit card as deposit even though they said it's verification. They didn't refund upon check out. I got charged on my credit card bill even there's no usage on minibar or whatsoever. There's nothing near the hotel. It's not exactly near to airport. We need to request for airport service and no bell counter too. Need to self service for everything.
Stayed 1 night in Dec 2018

8/10 Good

Aceben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is close to the airport. Very comfortable room.
Stayed 2 nights in Dec 2018

4/10 Poor

Rita

Liked: Cleanliness
Disliked: Property conditions & facilities
My no smoking room had a strong smell and when I complained at the reception, they assured me that it was a no smoking room. I brought them an ashtray and complimentary matches that I had found on a desk. There was also a note on the night table that said: Please do not smoke in bed. There was just a few sheets of toilet paper. End of the roll. I brought it to the reception and asked for a full roll of toilet paper. Good points: Free dinner (with coupon), free breakfast (with coupon). Free pick up and return at the airport. Gorgeous hotel with Chinese style decoration. Beautiful spacious room. Gorgeous bathroom with deep soaking tub, and a shower stall. Free toiletries. All A+, but stinking room #8015.
Stayed 1 night in Dec 2018

10/10 Excellent

iSHJAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My flight got delayed until the next day. So I had to get a room for the night. I searched on Expedia and this hotel was the first that popped up and it wasn’t far from the airport. I booked it and when I got to the hotel, I was amazed . The scenery is amazing. Inside was really cleaned. Customer service is okay, because I couldn’t really understand, but they worked with me and completed my reservation. When I stepped inside my room, I was confused because no lights were working until I realized I needed to insert my room card/key into this pocket that controls the lighting. From all the hotel I’ve had, this would be my best one. You have the showers and toilet in a different area, both have own privacy. On top of that, the room provides hair brush, toothpaste & brush, and q-tips. I would rate this hotel 5/5.
Stayed 1 night in Dec 2018

10/10 Excellent

aceben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018

8/10 Good

SY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked a room and when we showed up they said there were no rooms available. It was 11pm and were stuck in the middle of chengdu china with no other options.
Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

8/10 Good

ANTIPAS IV

Liked: Staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in Nov 2018

8/10 Good

Jaclyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Charlie, Washington DC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay in Chengdu. Hotel shuttle to and from airport is plus providing easy commute. All the shuttle drivers are friendly (some can even speak simple English) and help you unload or upload your luggage. In-hotel food is good but no longer as good as last year for unknown reason.
Stayed 6 nights in Oct 2018

8/10 Good

Paul, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent property and close to the airport , room are huge and very clean
Stayed 6 nights in Oct 2018

10/10 Excellent

Kelly, Michigan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was spacious, and very clean. The shuttle to the airport was also right on time and very simple. I wasn't able to eat breakfast in the hotel, as I took at 6:30 AM shuttle (and breakfast started at 6:30 AM), so I can't speak to that, but I did dine in the hotel the evening before and the food was fine.
Stayed 1 night in Oct 2018

8/10 Good

Cheng

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient airport hotel with one major quirk
Had a short stay before our flight. Check in was smooth and efficient, the property offers a free shuttle that runs on the dot every 30 minutes and wake up calls. The property is modern and plush with spacious rooms with thick carpeting and comfortable beds. However, the bathroom design is really odd, there is no door, nor tub. You shower directly on the marble floor and the lack of a door means that there's very little privacy. Perhaps they have different rooms but I would recommend staying here only if you know your companion well or want to get to know them better.
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I am really happy with my stay there! It’s clean, quiet, close to airport Terminals, and staffs at reception desks and shuttle drivers are nice and helpful! It has shuttle to Terminals every half an hour. I called the hotel after midnight for pick up and the shuttle driver was nice. I booked the hotel first time when I went to Chengdu. I booked it again when I left Chengdu. I definitely will choose it next time!
Stayed 1 night in Oct 2018

6/10 Okay

Sb, Colorado

I did not realize that this hotel was further away from the airport. Did not know that I had booked the wrong hotel. Anyway it was ok.
Stayed 1 night in Sep 2018

10/10 Excellent

JC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the airport. Newer hotel with very nice furnishings and accommodations. Friendly and helpful staff.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel
Stayed 1 night in Aug 2018

8/10 Good

mich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
helpful and friendly staffs, free airport shuttle. We arrived around 9pm and were given vouchers for supper ( very thoughtful ). The room door had some problem and the handyman was at our door within 5 min to fix it. It's a wonderful stay !
Stayed 1 night in Jul 2018

10/10 Excellent

Jay, New Jersey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018