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Reviews of Atour Hotel Tai Koo Li Riverside Chengdu

4 out of 5
Atour Hotel Tai Koo Li Riverside Chengdu
No 8 Binghe Road, Wangping Street, Chengdu, Sichuan

Reviews

6.0
Rating 10 - Excellent. 1 out of 21 reviews" "
Rating 8 - Good. 5 out of 21 reviews" "
Rating 6 - Okay. 9 out of 21 reviews" "
Rating 4 - Poor. 5 out of 21 reviews" "
Rating 2 - Terrible. 1 out of 21 reviews" "

5.6/10

Cleanliness

6.2/10

Staff & service

9.0/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, everything in the hotel is great, highly recommended to anyone going to Chengdu or China, Atour is the way to go
Stayed 3 nights in Oct 2019
Response from 成都太古里河畔亚朵酒店 on 27 Dec 2019
Thank you very much for your compliments and look forward to your stay again!

6/10 Okay

AG, United Kingdom

Disliked: Staff & service, property conditions & facilities, room comfort
4 star? You must be joking.
I went on a business trip to Chengdu and chose this hotel because it was dirt cheap for a 4 star hotel. I was the only non Chinese resident throughout my stay and the staff could hardly speak any english which did not matter because I had my friend who translated for me. Well situated and acceptable. This is not a 4 star hotel but might be passed as a three star. This hotel needs a total refurbishment as it is tatty every where you look. The whole place needs to be gutted out and revamped.Do not forget to take tea bags, biscuits and toilet paper to make your stay more comfortable. If you are not used to Chinese breakfast ,you can only get eggs and dry toasts ( butter or milk not available) and a small selection of fruits. Having said all that, what do you expect for £20 per day inc breakfast.

6/10 Okay

David, Montreal, QC, Canada

Great value
Good location next to the river/canal. Easy to get taxis from the hotel (but not easy coming back from the shopping district0. Hotel could use some sprucing up - new paint, new carpets - wall was bare outside of a mirror, TV was on old rear-tube version in the corner, and some of the amenities (ex.: Lobby Lounge) were only open sparadically, but the bed (a huge king-sized one) was great and extremely comfortable, the rate (C$29) came with a great, full breakfast and the staff, although English was a challenge for them, were only too happy to help out in any way they could. Also only a short walk to lots of little Sichuan restaurants (mainly noodles). I'd definitely stay again, especially given the price, but stay away from anyone asking if you want a taxi from the airport, as the price will be brutally inflated (I spent CNY150 from the airport, but RMB 80 going there).

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
the hotel does give good value for money and is priced to reflect its limitations. it needs a refurbishment and there is a smell of stale cigarettes in all the common areas, The staff do not speak English and whilst we were there an English visitor was very disressed because she could not geta doctor. But you do get a comfortable room with all the required facilities at a very fair price, There is also the best street barbacue in Chengdu just behind the hotel, Breakfast best avoided unless you are really into local food.i liked the place, it had a charm and really makes you feel you are in the real China. The staff do try and help

6/10 Okay

Lis Hung

Disliked: Property conditions & facilities
We got smoking room
We got a smoking room and the smell was quite unbearable. The breakfast was great.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Condition
When we arrived we found that no-one spoke English, luckily my wife is Chinese. We went to our room which was on a non-smoking floor. It had not been cleaned or made up from the previous occupant but what we found as well was that the room reeked of tobacco smoke and there were cigarette butts in many places. The shower door had a large gap around it and the shower unit was higher than the rest of the bathroom so water poured out and went all over the bathroom floor which was very, very slippery as a result. The best description you can give the Hotel is that it is 'Very Tired' and in much need of a refurbishment. The staff were pleasant and helpful but were let down by their surroundings. We had booked and paid for 16 nights and would have changed Hotels if it had been possible.

4/10 Poor

HT

Disliked: Property conditions & facilities, room comfort
Not 4-star at all
Seemed nice from afar, but it really wasn't. The biggest things that got me: the bathrooms were falling apart, as the shower and bath faucet were coming out of the wall and not just leaking, but spraying water everywhere and out of the shower. Also, they didn't have maps from Chengdu, they got maps that I'm pretty sure they stole from somewhere, then rather than give you one at the desk, they simply had one in the room that they charged you for if you lost. At least it was priced accordingly, but I don't know who gave it the 4-star rating in the first place

4/10 Poor

Lisa & Paul

Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for
The Riverside Fairmont was a budget hotel at best - certainly not the 4 stars we had expected. The bathroom was infested with bugs, carpets and walls had miscellaneous dark stains, the complimentary toiletries were already opened and partially used, the fridge was locked and turned off, and the air conditioning only worked for three hours at a time meaning that in the 30 degree heat, we sweltered during the night. On the plus side, the staff tried to be helpful with their limited English and the location was ok. By the way, when it comes to the free breakfast, unless you like hot orange juice, old sponge cake, and celery - don't bother.

6/10 Okay

katy, jiangsu, china

Disliked: Property conditions & facilities, room comfort
it's not really a 4 star hotel
For a 4 star hotel, I was very dissapointed, however the price was very cheap! The staff did not speak a word of English. The room was so hot - even with the a/c on it's lowest setting, so I could not sleep at all!! The internet in the rooms is wired, so If you don't have a normal laptop (ie a phone or tab) you cannot connect to the internet!! The carpet was very dirty. There were no cable tv channels as promised and the english speaking channel was so blurry that it was unwatchable! The breakfast provided was ok- it was completely chinese breakfast with no cereal provided and no butter for the toast. No coffee or tea either!!! On a positive note, the view from the riverside rooms were wonderful, the bed was more comfortable than most chinese beds and there was a constant supply of hot running water!!

8/10 Good

Logan, Australia

Liked: Cleanliness, staff & service
Nice hotel, Helpful staff
This hotel was nice, the rooms were nice, clean and the location is pretty with the river right next to the hotel. It is a fair walk into the centre of the city although, its nice and quiet where the hotel was located and right next to the hotel there is a little laneway full of great little local restraunts. the staff spoke english well and they gave assistance where ever it was needed. I was happy with staying in this hotel. I would recommend for your stay in chengdu and its about 20 min taxi from the panda's

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
All good except smoke smell
Everything nice and good price. But all rooms seem to have a certain smell of smoke (just like everything in whole chengdu...)

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Totally different from the description on rooms
I stayed at this hotel for three nights when I visited Chengdu for the first time. When I made the reservation from this web site, there were description about the In-room facilities such as "wireless internet access, flat-panel TV with cable channels, In-room safe, minibar". That's why I chose this hotel. But after I checked in the hotel and entered the room, I thought they might misallocate the room because the room was quite different from that description. There was no WiFi, flat-panel TV, In-room safe, minibar in the room. Then I explained the situation to the front staffs but they said "It's not a problem because Wired internet is faster than WiFi" "TV display may be plat" "? Do you have something so important?" "If you want to drink something, I can give it to you.". It was actually awful attitude toward customer. I wanted to use iPhone to get travel information so I needed to use WiFi anyways. Finally they gave me the WiFi password to use it only at the hotel lobby but its password included someone's name and it looked like personal WiFi lol Very strange. If they apologized to me, it wasn't matter but they didn't. Anyways, it's not worth to stay at this hotel. Even if your budget is the same as the price of this hotel, you can find much better another one.

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Convenient
I got a very good price for this hotel and it is quite (Chinese) 4 stars. Value for money was excellent. Location is very convenient near the city centern (15min walk or 3min taxi). Rooms are ok, breakfast is ok. However, there are some minor things that could be improved: staff is weak in english, hotels.com booking wasnt registered, some rooms are strongly smelling like heavy smoking. But overall, if you are looking for a convenient hotel for little money, go there! (and they have been very generous as we did a overnight-trip and could switch one night to a later time)...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ห้องสวย ใหญ่ บรรยากาศดี เสียแค่พนักงานไม่ถนัดใช้ภาษาอังกฤษ แต่ก็มีวิธีรับมือหรือโต้ตอบกับลูกค้าได้ดี
Stayed 2 nights in May 2019

2/10 Terrible

ＳＥＫ, 重慶

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
全然だめ。
部屋は暗い、壁も汚れている。エアコンのつまみは壊れている。 冷蔵庫はあかない。 風呂は途中から茶色い水になる。 朝食はコーヒー、バターも無い。ジュースはうすい。 チェックインも遅い。 英語スタッフもいない。

8/10 Good

asd, 日本

Liked: Cleanliness, staff & service, room comfort
歩いてヨーカドーまで行けるよ
朝食時間が7時だった 朝、空港に行くため、時間がないので、弁当でも欲しかった 場所はとても良い位置だ

4/10 Poor

Nicole

Disliked: Cleanliness, staff & service, room comfort
Nous avons d abord eu une chambre très malpropre , bruyante, vue sur des ordures.

6/10 Okay

みゆき, 東京

Disliked: Cleanliness, staff & service, property conditions & facilities
安さ重視で期待しなければ満足
四つ星ホテルをイメージすると失望するが、この安さでなら満足です。トイレの調子が悪くて何度かフロントに電話しましたが、それでもこの値段なら我慢できます。格安旅行がしたいけど、バックパッカーは嫌だな、という学生向け。場所はとてもいい！

6/10 Okay

Verified traveller

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
中国だから我慢我慢
暖房があまり効かない・・・ これが一番の印象。 中国は押し並べてそうだが、床の掃除が行き届いておらず 若干気になることも。 またシャワーの出が中国としては良いのだが、どうしたことかバスタブから 水が漏れているのか、洗面所の床がビショビショ・・・ 中国だからという点は多いが、フロント及び備品交換の方は愛想がよく交換を持てた。