Rating Details:
The property manager was adequately helpful.
The vacation rental was clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
First off, I have never had to write a less than positive review and never prefer to complain over issues, but when asked for review, I will be honest.We arrived at check in time on Thurs. We attempted to avoid going into office, but the signage, address etc was not clear on finding our rental and the staff driving around weren’t sure where it was. I strongly feel there could be better signage for some locations within community. There was a repairman working on AC when we arrived that worked on system for awhile, I asked for his card as he left because it didn’t seem to be cooling as it should. He said to let him know if it wasn’t right in the morning. It was a very miserable night as temperatures were quite warm and it was clearly not working. He came back the next day at 2:30 pm and didn’t leave until 7:30, having to be in and out of the house the whole time, leaving someone to be in home while he was working on it. It didn’t fully cool until our 3rd day, so it was pretty uncomfortable on the two hottest days of our stay. There were also other things that did not work in house, including the soaking tub in master bedroom- ( missing knob, but no indication that it was not available to use) fireplace randomly came on when it was already hot in house with no directions on shutting off, water feature on wall also was not working.In general I feel it was not to the standards of our usual stays at Lookout. I understand a dog friendly home, but the rug in main living area had pieces of dog food and a lot of dog hair in it as if it hadn’t been cleaned, vacuumed before we arrived.When you save to take a family vacation, you just hope to not have to deal with maintenance issues that take away from your time to have fun and relax with your family.