Charlton Holidays from AU$2,936

The rooms were clean, but very small (cruise ship size) and worn. Shower leaking out of the door. Worped flooring due to shower leaking. Bathroom and shower were all black in color a very dark. Breakfast at

Le personnel avenant et la situation de l’hôtel.

This was one of the best hotels I’ve ever stayed in. Every member of the staff was extremely welcoming, helpful, and friendly. They were always willing to offer recommendations for restaurants or things to do, and would even help arrange a taxi. When we checked in, we were greeted immediately, offered water, and then promptly shown to our room. The rooms were each unique and cozy, which really encouraged you to enjoy all the different spaces the hotel had to offer to relax. Their menu was also really good—especially the breakfast options—and they even offered a really nice afternoon tea. We were traveling to visit the Hawaiian Kingdom exhibition at the British Museum, and it was literally right around the corner—not even a 5-minute walk. We were also conveniently close to several shops and restaurants, all within a few minutes walking. Even some I visited in SoHo tweet only a 15–18 minute walk, or a quick cab ride if walking isn’t possible for you. I wish I could name everyone on the staff who made such an impression, but I didn’t catch all of their names. Tudor, Marta, and the two evening bartenders were all fantastic—but truly, everyone I encountered at the hotel was. If I’m ever back in London, I will definitely be staying here again.

This hotel has been recently updated with modern appliances and a high-tech feel. The room is spacious by central London standards. Although our room was on the -1 level, we could barely hear the Tube, even at night. There is no front desk, but management responded promptly to our requests via email. The location is very convenient, within walking distance of the British Museum and the Russell Square Tube station. We visited in April and found it to be an excellent value for a short stay in London.

Stunning hotel. Rooms are spacious. Staff is top notch. Bar is a blast on the weekend!