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Reviews of Super 8 by Wyndham Charlottesville

2 out of 5
Super 8 by Wyndham Charlottesville
390 Greenbrier Dr, Charlottesville, VA

Reviews

7.8

Good

Rating 10 - Excellent. 117 out of 270 reviews" "
Rating 8 - Good. 82 out of 270 reviews" "
Rating 6 - Okay. 23 out of 270 reviews" "
Rating 4 - Poor. 23 out of 270 reviews" "
Rating 2 - Terrible. 25 out of 270 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Jeremiah

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The security lighting outside is phenomenal without being intrusive inside your room. This hotel is off the main road and would be in kind of a vulnerable location, but the lighting would make it difficult for anyone to lurk about outside.
Stayed 1 night in May 2024
Response from The Super 8 Team on 23 May 2024
Dear Jeremiah,Thank you for your recent stay at Super 8 and for leaving a review! We appreciate your 4-star rating and are thrilled you found our security lighting to be phenomenal.We prioritize the safety and security of all our guests, and we're glad the bright, strategically placed lighting makes you feel comfortable. It's great to know it achieves its purpose without being disruptive to your room.While you didn't mention any areas for improvement, is there anything else we could have done to make your stay a perfect 5 stars? We're always looking for ways to enhance the guest experience.Thank you again for choosing Super 8, Jeremiah. We hope to welcome you back for another safe and secure stay in the future!Sincerely,The Super 8 Team

4/10 Poor

Paula

Easy check in. Staff was courteous. Non smoking rooms but people were definitely smoking in room a few doors down. Smell of marijuana through vents /ac.
Stayed 3 nights in May 2024
Response from Super 8 Team on 23 May 2024
Dear Paula,Thank you for taking the time to leave a review of your recent stay at Super 8. We appreciate you acknowledging the positive aspects of your stay – the easy check-in and courteous staff.However, we are incredibly sorry to hear about the marijuana smoke odor you experienced in your room. We have a strict no-smoking policy in all our rooms, and we take any violation very seriously. We understand how unpleasant secondhand smoke can be, and we apologize that it impacted your stay.It's important to clarify that our property uses individual air conditioning units in each room, so the smoke shouldn't have traveled through the vents. We will be investigating this incident thoroughly to ensure our no-smoking policy is enforced and to prevent similar situations in the future.Thank you again for choosing Super 8, Paula. We hope you'll give us another chance to provide the smoke-free and comfortable experience you deserve.Sincerely,The Super 8 Team

10/10 Excellent

teresa, Traver

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good customer service
Stayed 1 night in May 2024
Response from Super 8 Team on 23 May 2024
Dear Teresa,Thank you for the fantastic 5-star review of your recent stay at Super 8! We're thrilled to hear you experienced good customer service from our team.Providing friendly and helpful service is a priority for us, so we appreciate you acknowledging it. A perfect 5-star rating is amazing! Thank you for choosing Super 8, Teresa. We hope to welcome you back for another comfortable stay with exceptional customer service soon!Sincerely,The Super 8 Team

10/10 Excellent

Tambra

Travelled with family
It was ok
Stayed 2 nights in May 2024
Response from Super 8 Team on 23 May 2024
Dear Tambra,Thank you for taking the time to leave a review of your recent stay at Super 8! We appreciate you sharing your experience, and we're glad you found it satisfactory with a perfect 5-star rating.At Super 8, we're always looking for ways to make every stay even better. While a simple "It was ok" lets us know you were comfortable, we'd love to hear more about your experience. Was there anything in particular that stood out to you during your stay?Thank you again for choosing Super 8, Tambra. We hope to welcome you back for another comfortable stay and create an even more memorable experience next time!Sincerely,The Super 8 Team

10/10 Excellent

rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, great area, basic hotel. Sleep, shower and go explore.
Stayed 3 nights in May 2024
Response from Super 8 Team on 14 May 2024
Dear Rob,Thank you for the fantastic 5-star review of your recent stay at Super 8! We're thrilled to hear you found the location convenient and the room clean – perfect for your sleep, shower, and explore adventure!Super 8 strives to provide a comfortable and basic environment at a great value, allowing you to focus on exploring all that Charlottesville has to offer. We appreciate you recognizing this!Thank you again for choosing Super 8, Rob! We hope to welcome you back for another clean and convenient stay whenever your travels bring you back to Charlottesville.Sincerely,The Super 8 Team

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and well maintained!
Stayed 2 nights in May 2024
Response from Super 8 Team on 12 May 2024
Dear Raul,Thank you for the fantastic 5-star review of your recent stay at Super 8! We're thrilled to hear that you found our facilities very clean and well-maintained. We take pride in providing a comfortable and fresh environment for all our guests.Your kind words about the cleanliness are much appreciated by our entire team! We work hard to ensure a spotless stay for everyone.Thank you again for choosing Super 8, Raul! We hope to welcome you back for another comfortable stay soon.Sincerely,The Super 8 Team

10/10 Excellent

Lori

Travelled with partner
My only complaint is that our air conditioner was quite loud. Otherwise, this was a very good experience while visiting Charlottesville.
Stayed 2 nights in May 2024
Response from Super 8 Team on 6 May 2024
Dear Lori,Thank you for the fantastic 5-star review of your recent stay at Super 8 in Charlottesville! We're so glad you had a very good experience overall.We appreciate you letting us know about the noisy air conditioner. A peaceful night's sleep is essential, and we apologize for any disruption it caused. Our maintenance team will be sure to check the unit to ensure it's operating quietly for future guests.We're thrilled you chose Super 8 for your visit to Charlottesville. We hope to welcome you back again soon for another perfect stay with a restful night's sleep!Sincerely,The Super 8 Team

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little budget property. Clean rooms. Very quiet.
Stayed 1 night in Feb 2024
Response from Super 8 Team on 3 May 2024
Dear Sarah,Thank you for taking the time to leave a review! We're thrilled to hear you found Super 8 to be a nice, quiet, and clean budget-friendly option.We strive to provide a comfortable and relaxing stay for all our guests, and your feedback lets us know we're on the right track!Would you recommend Super 8 to others looking for a similar experience? We'd love to hear your thoughts!Sincerely,The Super 8 Team

4/10 Poor

Kristina

Stayed 1 night in Apr 2024
Response from Super 8 Team on 21 May 2024
Dear Kristina,Thank you for taking the time to leave a review of your recent stay at Super 8. Since you didn't leave any comments, it's difficult for us to pinpoint what fell short of your expectations. We take all feedback seriously, and understanding your experience would help us improve.Would you be willing to share some details about your stay that led to the lower rating? Knowing what went wrong allows us to address those issues and ensure future guests have a more enjoyable experience.We hope you'll give Super 8 another chance. We're confident we can address your concerns and provide a much better stay next time!Sincerely,The Super 8 Team

6/10 Okay

Valerie

Business traveller
Liked: Cleanliness, property conditions & facilities
Property was in overall good condition during my 3 night stay. Room finishes and furnishings were moderately updated, secure, and clean. The continental breakfast was pretty much limited to granola bars and coffee. They can definitely make some improvements there.
Stayed 3 nights in Apr 2024
Response from Super 8 Team on 2 May 2024
Dear Valerie,Thank you for your review of your recent 3-night stay at Super 8. We appreciate you acknowledging the overall good condition of the property, the updated and secure rooms, and the cleanliness.We sincerely apologize that the continental breakfast options fell short of your expectations. Your feedback about the limited choices is valuable, and we're actively looking for ways to improve the variety and quality of our breakfast offerings.We hope you'll consider giving Super 8 another chance in the future. We're confident we can provide a much more satisfying stay next time.Sincerely,The Super 8 Team

10/10 Excellent

Samantha

Liked: Staff & service, amenities, property conditions & facilities
Really great and clean and quiet!
Stayed 1 night in Apr 2024
Response from Super 8 Team on 29 Apr 2024
Dear Samantha,Wow! Thank you for the amazing 5-star review of your recent stay at Super 8! It's fantastic to hear that we delivered on all fronts – a clean, quiet, and overall great experience!We strive to provide a relaxing and comfortable environment for all our guests, and your feedback lets us know we're achieving that goal.We hope you'll choose Super 8 again soon for another perfect stay!Sincerely,The Super 8 Team

10/10 Excellent

Hannah

Stayed 14 nights in Apr 2024
Response from Super 8 Team on 17 May 2024
Dear Hannah,Thank you for taking the time to leave a perfect 5-star review of your recent stay at Super 8! We truly appreciate your positive rating.While we didn't receive any comments from you, a 5-star review speaks volumes! We're thrilled that you had a great experience with us.Is there anything specific you enjoyed about your stay that you'd be willing to share? We're always looking for ways to improve and ensure future guests have an equally enjoyable experience.Thank you again for choosing Super 8, Hannah! We hope to welcome you back for another perfect stay soon.Sincerely,The Super 8 Team

6/10 Okay

Ricardo

Travelled with family, Business traveller, Travelled with group
Disliked: Amenities
Leaky faucet all night in both rooms. Rooms could be a little cleaner with vacuum
Stayed 1 night in Apr 2024
Response from Super 8 Team on 25 Apr 2024
Dear Ricardo,Thank you for taking the time to leave us a review after your recent stay at Super 8. We value your feedback and apologize that your experience wasn't a perfect 5 stars.We're particularly sorry to hear about the leaky faucet in both rooms and the less-than-thorough cleaning. These issues certainly wouldn't have contributed to a comfortable stay, and we take your feedback seriously.We'll be sure to address the leaky faucets with our maintenance team immediately to prevent them from disrupting future guests. Additionally, we'll be reinforcing our cleaning procedures to ensure all rooms meet our high standards.Thank you again for your feedback. We hope you'll give us another chance to demonstrate the comfortable and enjoyable experience we strive to provide.Sincerely,Super 8 Team

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Covenant location for the trip. Rooms were clean and staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Super 8 Team on 25 Apr 2024
Dear John,Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our location convenient for your trip, and that our rooms met your standards for cleanliness.Knowing that our staff provided friendly and helpful service truly makes our day. We strive to create a welcoming and comfortable environment for all our guests, and your feedback lets us know we're on the right track.We hope to welcome you back again soon!Sincerely,Super 8 Team

8/10 Good

PAUL

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Super 8 Team on 23 Apr 2024
Dear Paul,Thank you for taking the time to leave a review about your recent stay at our Super 8! We appreciate your positive feedback.While we're thrilled you enjoyed your stay, we always strive for a perfect 5-star experience. Since you didn't leave any comments, we'd love to hear what aspects of your visit fell short of exceptional.Your feedback is valuable in helping us ensure all our guests have a truly enjoyable experience. We look forward to welcoming you back again soon and exceeding your expectations!Sincerely,The Super 8 Team

2/10 Terrible

Poppy’s

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They were very rude. They did not comprehend to what was our situation after we had paid an extra $90 for the room which was not worth $50 in the first place instead of trying to talk to you as a customer. All they wanna do is cop because they don’t know how to talk in this country.
Stayed 1 night in Apr 2024
Response from Super 8 Team on 18 Apr 2024
Dear Poppy,Thank you for taking the time to leave a review about your recent stay. We sincerely apologize that your experience did not meet your expectations and that you felt our staff was rude. We take all guest feedback seriously, and we are very sorry to hear about this specific interaction.It is never our intention to be dismissive of our guests' concerns. We strive to provide excellent customer service and a comfortable stay for everyone. If there was a misunderstanding in communication, we apologize. We are committed to ensuring our staff receives proper training to handle guest concerns effectively and professionally. We value your feedback and hope that you will give us another chance to demonstrate our commitment to providing a positive experience for all our guests.Sincerely,Super 8 Team

8/10 Good

Christine

Liked: Cleanliness, staff & service
Arrived late at night after a delayed flight so very glad to have found a hellpful person on the reception desk.
Stayed 1 night in Apr 2024
Response from Super 8 Team on 13 Apr 2024
Dear Christine,Thank you for taking the time to leave such a kind review! We were especially happy to read that a helpful staff member on the front desk was able to assist you after your delayed flight. We understand how stressful those situations can be, and we're always glad to be there for our guests, especially late at night.We appreciate you mentioning our staff – their dedication to making our guests feel welcome is a core value at Super 8.We're glad we could be your home away from home after a long travel day. Thank you again for choosing Super 8, and we hope to see you again soon!Sincerely,Super 8 Team

10/10 Excellent

Hannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible, safe, helpful and kind staff, so clean!! loved it so much decided to extend my stay! close to everything charolettesville!
Stayed 12 nights in Mar 2024
Response from Super 8 Team on 13 Apr 2024
Dear Hannah,Thank you for taking the time to leave a perfect rating! Your kind words about our incredible staff, cleanliness, and convenient location mean so much to us.We strive to provide a safe, helpful, and comfortable environment for all our guests, and we're delighted that you experienced that during your stay. It's especially rewarding to hear that you enjoyed our staff so much – they truly go the extra mile to ensure a positive experience for everyone.Thank you again for choosing Super 8 and for sharing your feedback. We look forward to welcoming you back soon!Sincerely,Super 8 Team

10/10 Excellent

Sallie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Super 8 Team on 10 Apr 2024
Dear Sallie,Thank you so much for your incredible 5-star review! It means a lot to our team to know you had a wonderful stay at our hotel.We strive to provide exceptional experiences for all our guests, and your positive rating lets us know we're on the right track.We hope to welcome you back again soon!Sincerely,Super 8 Team

10/10 Excellent

Joel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe room, easy check in and check out process.
Stayed 1 night in Mar 2024
Response from Super 8 Team on 5 Apr 2024
Dear Joel,Thank you so much for taking the time to leave a review about your recent stay with us! We truly appreciate your feedback, as it helps us continue to improve and provide the best possible experience for all our guests.We're delighted to hear that you found your room clean and safe. It's our top priority to ensure a comfortable and hygienic environment for all our guests, and your feedback lets us know we're hitting the mark.We're also thrilled that you found the check-in and check-out process to be easy. We understand that traveling can be stressful, and we strive to make the arrival and departure process as smooth and efficient as possible. Your kind words about this aspect of your stay are a great motivator for our team. We'd love to welcome you back again anytime!Thanks again for choosing Super 8 Sincerely,Super 8 Team

8/10 Good

Pankaj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stop over traveling
Stayed 1 night in Mar 2024
Response from Super 8 Team on 2 Apr 2024
Thank you for taking the time to leave a review! Your feedback is invaluable to us. We hope to welcome you back to our hotel again soon!

10/10 Excellent

Lee

Stayed 5 nights in Mar 2024
Response from Super 8 Team on 20 Apr 2024
Dear Lee,Thrilled to receive a glowing 5-star rating from one of our esteemed guests! Your satisfaction is our utmost priority, and we're delighted to hear that your experience with us met and exceeded your expectations. Thank you for taking the time to share your positive feedback. We look forward to welcoming you back for another exceptional stay.Sincerely,Super 8 Team

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean and the staff is very friendly
Stayed 6 nights in Mar 2024
Response from Management on 30 Mar 2024
Dear lee, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel convenient for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, quiet, clean and the staff is very friendly
Stayed 1 night in Mar 2024
Response from Management on 30 Mar 2024
Thank you Eric for taking the time to review us. looking forward to serving you again.

2/10 Terrible

Michelle

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in, took our bags to the room and went into the bathroom to find a roach in the tub. I immediately loaded up and checked out. I was offered a different room, and declined. If there are roaches in one room then they’re throughout the property. Absolutely disgusting.
Response from Management on 28 Mar 2024
Dear Michelle my apologies, that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. please know that proper measures will be taken. our promise of cleanliness is some thing we strive to deliver to every day and every guest. we really apricate the feedback as it will help us to better. sincerely

8/10 Good

Winston

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was in good condition minus the window blind which was difficult to close as it had damage to it. The hall smelled like weed which was annoying. The area around it seemed ok. They did keep the light on in the parking lot to help deter people messing with the cars. Check in was fast. Bed was comfortable and looked clean.
Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Dear Winston thank you for taking the time to share your experience. we really appreciate your feedback as it will help us to create a pleasant guest experience. looking forward to serving you better in future.

2/10 Terrible

Gabriela

Stayed 2 nights in Mar 2024
Response from Super 8 Team on 8 Apr 2024
Dear Gabriela,Thank you for taking the time to leave a review about your recent 2-night stay with us. We take guest feedback seriously, and your recent 2-night stay is no exception. While we understand you may not have expressed any concerns during your visit, we'd appreciate it if you could share any details about your experience that could help us improve. Our friendly 24-hour staff is always available to address concerns. We're committed to providing a comfortable and enjoyable experience for all our guests, and your insights are valuable.We look forward to welcoming you back again soon!Sincerely,Super 8 Team

8/10 Good

Eric

Stayed 1 night in Mar 2024
Response from Super 8 Team on 6 Apr 2024
Dear Eric,Thank you for taking the time to leave a review! We are grateful for your positive feedback.Knowing you enjoyed your stay motivates our entire team to continue providing a welcoming and comfortable environment for all our guests.While we appreciate you didn't leave specific comments, if there's anything we can do to make your future stays even more enjoyable, please don't hesitate to let us know.We look forward to welcoming you back soon!Sincerely,Super 8 Team

10/10 Excellent

SARITA

Stayed 1 night in Mar 2024
Response from Super 8 Team on 4 Apr 2024
Dear Sarita,Thank you for taking the time to leave a perfect rating! We're thrilled you enjoyed your stay. We hope to see you again soon!Sincerely,Super 8 Team

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when in town
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Ryan for taking the time to review us. looking forward to serving you again.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 Team on 18 Apr 2024
Dear Rebecca,The team at Super 8 was thrilled to see your recent 5-star rating! While we would have loved to hear more about your experience, we truly appreciate you taking the time to share your feedback.A perfect rating lets us know we're delivering a truly enjoyable experience for our guests, and that's fantastic! Your feedback is valuable to us, and it helps us continue to improve for all our guests.Thank you again for choosing us! We look forward to serving you again soon.Sincerely,Super 8 Team

2/10 Terrible

Jack

Stayed 1 night in Mar 2024
Response from Management on 28 Mar 2024
Dear Jack my apologies that our recently remodeled HOTEL as not to your expectation.

4/10 Poor

Melissa

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Do yourself a favor and just dont stay here. Not in the best location. Halllways smell awful of various kinds of smoke. Sink waa linking and wrapped with a towel upon arrival. Went to a concert and returned to cops guarding a door in our hallway. Didnt even shower bc I felt i would feel dirtier. Shampoo was used (bottlea had different amounts). Thought one night was doable, but def never again.
Response from Management on 18 Mar 2024
Dear Melissa my apologies that super8 fell short to your expectation. Guest satisfaction is at most priority, please allow us to show our hospitality next time you are in Charlottesville.

10/10 Excellent

Roger, Ardmore

Liked: Cleanliness, staff & service, property conditions & facilities
Great value for the money, especially in the Charlottesville area.
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Roger for taking the time to review us. we are glad to here that you found super8 clean and reasonably priced. looking forward to serving you again.

6/10 Okay

William

Business traveller
Liked: Cleanliness, property conditions & facilities
Room and Bathroom were clean. Several eating establishments close by. Noisy doors open and closing, sounded like someone trying to open my room door several times.
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Dear William thank you for taking the time to share your experience. we really appreciate your feedback as it will help us to create a pleasant guest experience. looking forward to serving you better in future.

10/10 Excellent

eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean & nice room set up. Looks like newly renovated bathroom, wonderful.
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Eric for taking the time to review us. looking forward to serving you again.

8/10 Good

ronald

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Bed a little too soft. Heater pretty noisy
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Ronald for your stay and constructive feedback. looking forward to serving you better in future.

10/10 Excellent

Rico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Rico for taking the time to review us. looking forward to serving you again.

10/10 Excellent

Ella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything it was great!
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Ella for taking the time to review us. looking forward to serving you again.

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Older but well updated hotel - great value for the price point. Only complaint is pictures showed a work desk, there was no work desk in my room (there was a comfortable work chair though… was able to fashion a work area out of bed tables, but it was less than great.)
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Dear Stephen, thank you for the review and please accept my apologies that the room you booked didn't have a work desk. Since it was an accessible room ADA compliances restricted us to set up a work desk, however all of our regular room types are equipped with a work desk.

10/10 Excellent

Taneka

Travelled with partner
It was perfect no problems i enjoyed my weekend there ❤️
Stayed 4 nights in Jan 2024
Response from Management on 18 Mar 2024
Thank you Taneka for taking the time to review us. looking forward to serving you again.

4/10 Poor

Lorie

Disliked: Staff & service
There were roaches in the room. I took a picture.
Stayed 1 night in Feb 2024
Response from Management on 18 Mar 2024
Thank you Lorie for your stay at super8 Charlottesville. my apologies, that we fell short with your stay and your experience was unsatisfactory due to the pest you reportedly encountered. please know that proper measures will be taken. our promise of cleanliness is some thing we strive to deliver to every day and every guest. we really apricate the feedback as it will help us to better. sincerely

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on 18 Mar 2024
Thank you David for taking the time to review us. looking forward to serving you again.

8/10 Good

Susan

Stayed 1 night in Jan 2024
Response from Management on 18 Mar 2024
Thank you Susan

8/10 Good

Ivan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Front desk staff was exceptional. Hotel is ok, a/c / heating unit was loud. Main issue I had with hotel was with management as a baby bat was wedged on windowsill and management refused to allow me to open locked window to save the bat.
Stayed 5 nights in Jan 2024
Response from Management on 18 Mar 2024
Dear Ivan Thank you for your stay. please note that the local animal rescue team were informed and the bat was safely rescued.we really appreciate your feed back and looking forward to serve you in future.

4/10 Poor

Johnnie

Disliked: Staff & service
Stayed 2 nights in Jan 2024
Response from Management on 18 Mar 2024
Dear Johnnie thank you for your review, we will try our best to improve.

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was denied the room I had reserved because I wanted to pay cash & pretty much told we could sleep in the car at 13°
Stayed 1 night in Jan 2024
Response from Management on 18 Mar 2024
Dear Pamela, my apologies that things didn't went as expected. Here at super8 Charlottesville a major credit card and a valid photo ID are mandatory upon check in.

10/10 Excellent

Diana

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Management on 18 Mar 2024
Thank you for your stay and feedback. looking forward to serving you again Diana.

10/10 Excellent

Jeffery, Far Rockaway

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good accomodations for the price
Stayed 15 nights in Dec 2023
Response from Management on 10 Jan 2024
Dear Jeffery, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel reasonably priced for your visit to the city. We really appreciate the positive feedback and looking forward to serving you in the future.

10/10 Excellent

Lou

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean
Stayed 1 night in Jan 2024
Response from Management on 10 Jan 2024
Dear Lou, thank you for taking the time to share your experience at Super 8 Charlottesville. We are glad to hear that you were happy with your stay and found the hotel clean. We really appreciate the positive feedback and looking forward to serving you in the future.