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Reviews of Microtel Inn & Suites by Wyndham Kannapolis/Concord

2 out of 5
Microtel Inn & Suites by Wyndham Kannapolis/Concord
3113 Cloverleaf Pkwy, Kannapolis, NC

Reviews

5.0
Rating 10 - Excellent. 25 out of 321 reviews" "
Rating 8 - Good. 42 out of 321 reviews" "
Rating 6 - Okay. 71 out of 321 reviews" "
Rating 4 - Poor. 88 out of 321 reviews" "
Rating 2 - Terrible. 95 out of 321 reviews" "

5.0/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

4.6/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Ingrid

Travelled with family
Disliked: Staff & service, property conditions & facilities
The back of the place was a dumpster (my room was facing that side) the girl at the front desk was rude when I tried to check in and when it was time to check out no one came to the desk, they had a phone number on a piece of paper taped to the window so I called and I was told it was ok to leave, so I wasn't even sure I was properly checked out.
Stayed 2 nights in Apr 2023

2/10 Terrible

Matthew

Stayed 2 nights in Aug 2022

6/10 Okay

Tianna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
The women at the front desk was amazing! But sadly there is no breakfast provided, thank goodness ihop and waffle house are not to far from this location. We got a non smoking room but the room smelled like smoke and there were things splattered all over the walls and burn marks from smoking in the tub and other areas
Stayed 2 nights in May 2022

2/10 Terrible

Anthony

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was closed for renovations.
This hotel was reserved Oct. 2017 and was not open for vacancy when I attempted to check in May 3 - May 7. And wasn't informed by Expedia nor the hotel of this issue at all. This really ruined my plans and I would like something to be done to fix this matter.
Stayed 4 nights in May 2018

2/10 Terrible

Jerry, Western NC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
expedia.com sucks.
This Motel was closed on my arrival. Expedia had sent me multiple reminder messages about my booking and even telling me that there was no need to contact the facility. It was a local event weekend so piratically no other room where available- esp at a decent rate. My wife contacted Expedia and was promised to be refunded within 24 hour- 48 hours later - nothing. I will never use Expedia.com again!
Stayed 3 nights in Apr 2018

2/10 Terrible

Jonathan, Louisburg nc

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Didn't stay because they were closed for repairs
Horrible. I paid for a room in a hotel that was under renovation and was not made aware that I would not be able to stay. I found out they were closed when I read the sign on the front of the door at 10 pm after a 3 hour drive.
Stayed 1 night in Apr 2018

2/10 Terrible

Steve, Dublin VA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Got to the motel I had reserved for 4/6/2018 about 3:34 pm and their was a sign on the door saying closed for remolding. I had to cut my trip short and return home. I missed a day at the Charlotte Auto Fair.
Stayed 1 night in Apr 2018

2/10 Terrible

kristy a.

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dump
This hotel is closed for “renovation”. It’s been closed for months. Looks like squatters have taken over.

2/10 Terrible

Rinald

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed
The hotel was completely closed

2/10 Terrible

holly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is CLOSED! Renovation!!!
I arrived to find note on door that hotel is closed for renovation!!! Had to search for another place to stay late at night!!! This hotel should have been removed from Expedia!!! Trying to get my money back!!!!!!!
Stayed 1 night in Feb 2018

2/10 Terrible

michele, warne nc

Disliked: Cleanliness, staff & service, property conditions & facilities
Stained sheet only 1 towels in room no hand towels or bath mat no coffee pot
Stayed 1 night in Dec 2017

2/10 Terrible

gordon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel needs to be closed . It’s under construction. An has been that way for a year . Rooms are not taking care of . Stayed there a few years ago an it was nice then . Now it’s like they don’t care anymore.
Stayed 2 nights in Dec 2017

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Property conditions & facilities
Dirt cheap
The down to earth staff have big hearts.the facilities are wanting and renovation(s) pending. Do not consider some of the rooms right now if you have issues with mold (hall carpet due to a flood) room was non smoking but smelled heavily of tobacco smoke. Got a great deal for pretty clean room with great heating, breakfast, cable tv- close to towns.
Stayed 4 nights in Dec 2017

4/10 Poor

Greg, Myrtle Beach,SC

Disliked: Cleanliness, property conditions & facilities
Not that great.
Not sure if motel was under renovations or what but was in poor condition,but i dont se it getting better at all,not sure i will stay at a Microtel Inn again ,stayed at others and was ok ,but still declining and this one broke it i think.
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Very disappointing as a Wyndham W/w shareholderl
This was my first stay at a Microtel Inn. There was no soap in the bathroom. I was going to overlook this since I had soap with me, until I noticed the smoke detector was missing from it's base. Since this was a serious personal safety issue, I notified the desk person of both issues. She responded in a courteous and professional manner, bringing soap and a working smoke detector to the room, although it was not the right size for the base. I told her I expected a rate adjustment in the morning because of the serious nature of these issues. She apparently did contact her manager because I did receive an adjustment to my rate because of these issues.
Stayed 1 night in Nov 2017

2/10 Terrible

Guy, Queens, NY

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bait and switch
Booked a suite. Drove 12 hours to have Thanksgiving dinner with family. Checked in and went to our room. Discovered that it was just a room. Not a suite. Went down to the front desk to have this mistake rectified and was told that it was not a mistake, and that the suites were in another section of the hotel, and that section was under renovation. Was too tired to do anything but sleep that night. But, first thing the next morning called Travelocity, and was booked in another, and much better hotel that very day. Maybe I should have known things were not quite right when the reception area had been stripped down to bare concrete. Stayed at a Microtel hotel before, and enjoyed my stay. Sadly, not this time.
Stayed 6 nights in Nov 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 3 nights in Nov 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
Freshly smoked in room, stains on sheets, missing pillow case, used soap stuffed between towels and hotel lobby had no flooring (maybe construction but no signs).
Stayed 3 nights in Nov 2017

8/10 Good

Royce, Jacksonville, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
My stay was pleasant and I would recommend this hotel.
Stayed 1 night in Oct 2017

4/10 Poor

Tamieka

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

2/10 Terrible

Jenn, CA

Disliked: Cleanliness, property conditions & facilities, room comfort
No, No, No
So it looks OK from the outside, except for the overflowing trash. Inside it is a disaster. The floor is ripped up in the lobby, the inside of the elevator is scary, smells of must and mold, and half the hotel is closed for repairs. I was told it smelled because of water damage. I have stayed at cheap hotels before and they are gems compared to this place. Bugs in the bathroom, dirty in the room, and scary to say the least. The smell is just horrid. I have owned property with Wyndham and I can't believe their name is attached to this place.
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Karen, Atlanta, GA

Liked: Staff & service
Disliked: Property conditions & facilities
We chose this hotel due to cost and location.
This hotel did not live up to expectations. The ice machine was out. There were not enough towels for all the rooms. The hotel is under renovation and has been for a couple of years. We will not be staying here in the future.
Stayed 3 nights in Sep 2017

4/10 Poor

carol, lynchburg, va

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Needs a lot of improvements
Lobby needs a real floor not concrete checked in almost 4 pm shack in is at 3 room wasn't ready when we got to it put us in a different room. Staff was nice but room need improvements had a microwave no fridge.bedspread and sheets had holes from cigarette burns
Stayed 1 night in Sep 2017

2/10 Terrible

Wilson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad. All bad
Horrible place
Stayed 1 night in Sep 2017

2/10 Terrible

Fred, VA

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't
Wall stains, water drip and tub dirty, toilet NOT bolted to the floor, if it hadn't been so late (2 a.m.) would not have stayed
Stayed 1 night in Sep 2017

2/10 Terrible

patricia, georgia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Room was unexceptible nasty I would not let my dog stay there .
Stayed 3 nights in Sep 2017

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

2/10 Terrible

Jason

Disliked: Cleanliness, property conditions & facilities, room comfort
Don't not book here
The Hotel had experienced water damage, floors were stripped, the room smelt like mildew. Sheets on bed had stains. Stay away.
Stayed 2 nights in Sep 2017

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
"Kant "Napolis
We had stayed at one of your hotels in Chattanooga and it was a good value and comfortable.This one is under a lot construction and smelled of cigarettes.They were out of ice as well.The staff was friendly but had no markings or name tags.No phone or hair dryer in the room either
Stayed 1 night in Aug 2017

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, room comfort
Great price...below average stay but helpful staff
The hotel lobby was completely torn up with huge cracks in the concrete floor. The ceilings had leaks in our hallway with buckets sitting around. The staff was nice and extremely helpful though!!! They tracked down a refrigerator for our room which was a huge help because we were in town for my son's golf tournament for 4 days. The continental breakfast was below average but ok. I had hard boiled eggs and lunchmeat in our frig so I used one of their bagels and made a ham, egg and cheese open faced bagel each morning. The juice machine was out of order the first day but working the next day and the ice machine was our of order the entire stay which would have been useful for our sporting event. They seemed to have a towel shortage. No bath mat was given until I asked for one which I got after 2 days. No hand towels ever and only 2 towels which I used one as a bath mat till I received it. Then when I asked for more towels they had to check other rooms. In the morning I received 2 more towels which looked more like rags but they did the job. Plus, they were out of conditioner (but plenty of shampoo.) I purchased my own conditioner to use during my stay.
Stayed 4 nights in Aug 2017

6/10 Okay

Greta

Liked: Staff & service
Disliked: Property conditions & facilities
Business Center?
Your front desk agents were awesome. You did not have the tub towels. Most important feature for me was the business center you have listed on all your websites. You don't have a business center and this feature is the reason I paid on line for a room. I could not access or deliver needed business documents because there was no business center. False advertisement
Stayed 3 nights in Aug 2017

4/10 Poor

JT, FL

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Nice staff :-) ; not so so nice accommodations!
Hotel reportedly flooded in Jan 2017; affected area appropriately walled off, lobby area carpet and lower drywall removed. It was raining on day of check in and the lobby area was leaking. Deciding to look past the disaster of the lobby and checked in. 1st room appeared to have mole spores on walls and on shower curtain and I moved to another room. 2nd room lacked cleanliness (dingy sheets, spots on bed, hair on pillows). No need to look further! Staff (young lady) was very pleasant and tried her best to accommodate, but the options were not suitable. Best part of this experience was talking to the staff!!
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Low price to stay out of the rain
We were in town for an event at Charlotte Motor Speedway and weren't planning to spend much time in the room, so price and location were the primary factors in our choice. The motel is undergoing a remodeling and it shows - no carpet in the lobby, ice machine was not working, continental breakfast was non-existent. It was a roof over our heads fifteen minutes from the track at a fairly low price, however, and that's all we were looking for.
Stayed 1 night in Aug 2017

2/10 Terrible

Rita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
HORRIBLE
This hotel was horrible. they have severe water damage that's been damaged since January. The whole place has mildew and mold everywhere. there's no flooring in the front office and the carpet is wet on the first floor. it was just horrible.
Stayed 3 nights in Jul 2017

2/10 Terrible

Pamela, Allentown, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrendous smell, non livable room
We booked this place for the price and location. We knew it wouldn't be the Ritz Carlton but figured it would be fine for a short stay. All of the other comments regarding the forgotten construction of the front lobby weren't a concern for us. What was a concern was that there was some type of leak on the first floor that left three rooms inhabitable according to their own staff and because they were overbooked, they put us there anyway. The smell from the flood and I'm guessing mold, grew worse by the day. We couldn't afford to go elsewhere and we were told there were no other rooms. Do not allow them to put you in room 122. It will make you sick.
Stayed 6 nights in Jul 2017

4/10 Poor

Larry

Took 2.5 hours to get my room. television didn't work and the hotel was sold out so they couldn't switch my room.
Stayed 1 night in Jul 2017

4/10 Poor

Charles

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good staff, hotel getting much needed work.
The hotel is undergoing an extensive restoration and the staff tried to make the best of the situation. Couldn't have asked any more of them. The ownership should have had a better plan.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is under renovation
Hotel lobby there is no floor it is under construction. Towels have holes and not in good condition.Breakfast is very limited. The hotel should close until renovation is completed.
Stayed 2 nights in Jun 2017

2/10 Terrible

Jasmon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The only thing great about this place was the people at the front desk. they were nice and helpful but...the rooms were terrible!!! when you first walk in, you feel like you're walking into a rundown hotel. Plus, you can smell weed on almost every floor!!!!
Stayed 1 night in Jun 2017

2/10 Terrible

Judith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I refused to stay once I saw the room. It was filty with stains on all the bedding. The bed skirts where just plain dirty. The elevator had a strong smell of marijuana. The curtains in the room were falling down and ripped. The front desk clerk stated she would send an email to me stating there would be no charge, I have yet to receive it.
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness
Stayed 1 night in Jun 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty rooms, unfriendly staff
Nightstand was dirty. Cigarette marks on the tub. Hole in the wall where the door handle went through. When checking out, the girl at the front desk.. when she finally got there...seemed to be annoyed to have to check me out. Also, the hotel lobby was in shambles due to a recent sprinkler system malfunction but I won't hold that against them because that was beyond there control. I couldn't wait to get out of there.

4/10 Poor

Syebe, Yakima WA

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
WATER DAMAGED
Got there. All carpet in 1st floor was gone due to broken pipes water damage... 1/2 The rooms were boarded off ...A complete wing on 1st and second floor anyway... No refrigerator. Small tv for my 89 yr old father to view as he stayed in room while I was out. DON'T BUY CHINESE AT SOUTH CHINA RESTAURANT!! THERE was a menu flyer on table.. WORST CHINESE EVER HAD..!! YUK..!! My wife would never have stayed there, but hey, we're 2 dudes.... cheap.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel was nasty. They said they were remodeling and had flooded recently but the building permit posted was from 1-13-17. Our room and bathroom was not clean, the bed was not comfortable and the pillows were horrible and the old curtains had holes in them. The bathroom was dirty as well. I tooks some pictures that I would be happy to send to you. Travelosity needs to know about the condition of this hotel. If it really under a remodel customers should be told this when they make a reservation.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very nice, and the room was clean. It was a good stay.

6/10 Okay

Jennifer

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most terrible hotel ever
Dirty room..diry water...it is an insult that such a terrible hotel existed in the US