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Reviews of Home2 Suites by Hilton Charlotte I-77 South, NC

3 out of 5
Home2 Suites by Hilton Charlotte I-77 South, NC
6025 Tyvola Glen Circle, Charlotte, NC

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 809 reviews" "
Rating 8 - Good. 142 out of 809 reviews" "
Rating 6 - Okay. 94 out of 809 reviews" "
Rating 4 - Poor. 80 out of 809 reviews" "
Rating 2 - Terrible. 82 out of 809 reviews" "

8.2/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Raejean

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I chose this hotel because it had a kitchenette and an indoor pool. When we got there and I inquired about the pool, I was told it was closed indefinitely for maintenance. This ruined my trip because I really, really wanted to swim. There was no trash can in the bathroom which is the most important place to have a trashcan. The USB outlet near my bed was broken and completely unusable. There was a lot of dirt in the corner of the bathroom by the shower. Our keycards randomly didn't work one night so we had to go around the building in the rain to get them activated again.
Stayed 3 nights in Apr 2024

6/10 Okay

Chante

This property could stay to use some upgrades. It wasn’t the worst definitely not the best and staff with OK check out was fine. The definitely need some renovations.
Stayed 3 nights in Apr 2024

2/10 Terrible

Matilda

Stayed 4 nights in Apr 2024

2/10 Terrible

Briana

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
There was no hot water. I had to kill a bug as soon as we got there. The bathroom shower was nasty!
Stayed 2 nights in Apr 2024

4/10 Poor

Cindy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property is newer, by hotel standards, and the staff we interacted with was amazing. They were very courteous, patient, and helpful especially while dealing with multiple guests with complaints. In our specific experience: - The mobile check in did not work even though the app clearly showed I was checked in. Thankfully we arrived earlier than expected and staff was still onsite to check us in. - The digital key did not work but, again, thankfully the hotel staff was able to give us hard keys. - The room door appears to be warped as you literally need to shoulder your way into the door. I wasn’t able to open it and my husband had to. - We reserved the room for 4 people but there were only enough coffee and towels for 2-3ppl. - Breakfast on the weekends, per the app, is open until 9:30am. We went downstairs at 9:10am and breakfast was already closed. According to staff it closes at 9am everyday, despite what the app clearly says. - There was NO hot water at 9:15am. We waited thinking perhaps we needed to let the water warm up. After running the shower for 10-15min, the water was still ice cold. - I tried to call the front desk to ask about the water but the in room phone didn’t work. - We checked the water again around 10:30a and it was still ice cold. Again, the staff was amazing and very apologetic for the issues. But given the room rate charged for one night I honestly could have and should have stayed at any of the properties next
Stayed 1 night in Mar 2024

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Ted

Stayed 1 night in Feb 2024

6/10 Okay

Nakita

Travelled with partner
Disliked: Property conditions & facilities
The breakfast wasn’t very good ! Our room wasn’t very clean . They fire alarm went off nobody knew why . My room was very stuff my unit did not work at all. The police had to come on the property it was a lot going on that night !
Stayed 1 night in Feb 2024

8/10 Good

Evelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You guys should have longer breakfast hours. Maybe 6-10:30. I think that's very reasonable. Most fast food restaurants have similar hours. I had to leave and go get food because I woke up at 9:08 other than that the stay was good
Stayed 1 night in Feb 2024

6/10 Okay

Blake, Fonthill

Travelled with partner
Liked: Amenities
Only stayed one night so not much to base it on. Wifi logon was the most difficult I have ever experienced. No tv remote in the room.
Stayed 1 night in Feb 2024
Response from V on 11 Feb 2024
Hey Blake,Thanks for reaching out! I appreciate your feedback. I'm sorry to hear that the Wi-Fi login process was a bit challenging for you. We'll definitely look into improving that to make it more user-friendly in the future.Regarding the missing TV remote, I apologize for the inconvenience caused. We'll make sure to double-check all the room amenities to avoid such oversights in the future.If you have any other concerns or questions, feel free to let me know. We're here to assist you!Thanks again and have a great day!Best regards

2/10 Terrible

Tarisa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from VW on 19 Jan 2024
We value feedback from our users and would like to understand the reason behind your rating. Your satisfaction is important to us, and we are committed to continuously improving our services. Please let us know how we can address any issues or concerns you may have encountered. We appreciate your feedback and hope to have the opportunity to make things right for you.

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and Responsive Manager and Staff, Quiet Location, Great Breakfast Staff...Waffles are excellent.
Stayed 5 nights in Jan 2024

2/10 Terrible

Morgan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feel li he it wrong matter
Stayed 1 night in Jan 2024
Response from VW on 19 Jan 2024
Your satisfaction is important to us, and we are committed to continuously improving our services. Please let us know how we can address any issues or concerns you may have encountered. We hope to have the opportunity to make things right for you.

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Leonard, n.tonawanda

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. We enjoyed our stay.
Stayed 1 night in Jan 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Spigner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

6/10 Okay

william

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room had no phone - even after I asked at check in for wake up call - no one told me) There was no chair for the table, lots of smudges and smears everywhere Bathroom toilet paper holders were broken. Weird smell in the hallways, elevator did not move a few times - overall bad experience, but I do not complain while I am staying in a hotel, for fear of being mistreated, definitely was not a welcoming experience, I cleaned my room BEFORE I did anything else, counters, table tops, whole bathroom etc.. I did not use any appliances dishes or utensils- I had to ask for DO Not Disturb sign, no channel guide provided, the iron was missing - Terrible for the cost they charge for the rooms, I did not even acknowledge the "FREE" Breakfast - I will never stay here again
Stayed 2 nights in Nov 2023

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looking for a place to rest on our way home and just picked it… we loved it. As nice as it is to be home, I envisioned staying longer on a vacation. I will certainly look for home 2 suites on all future trips!
Stayed 1 night in Nov 2023

6/10 Okay

Alonzo

Stayed 1 night in Nov 2023

4/10 Poor

Keith

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
the hotel was not clean
Stayed 2 nights in Nov 2023

8/10 Good

pradeep

Stayed 2 nights in Nov 2023

10/10 Excellent

Ita

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was absolutely the best, friendly, helpful, very clean, and funny including the GM. Who took time out of her day off to check on us. My ONLY wish is the outside sitting (pergola) area near the glass was cover for raining days. This was our second stay and we will be back again. Once again GREAT STAFF and the rooms were great also.
Stayed 2 nights in Nov 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023

8/10 Good

Bob

Travelled with group
Liked: Staff & service, property conditions & facilities
Nice facility. It took 4 hours to acquire an extra roll of toilet paper & breakfast choices were hit & miss.
Stayed 2 nights in Nov 2023

10/10 Excellent

Rudy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Florida trip
Great location and friendly staff. We always enjoy staying there traveling to and from Florida.
Stayed 1 night in Nov 2023

8/10 Good

Sherman

Liked: Amenities, property conditions & facilities
Parking spaces are to narrow. Ended up with a door ding.
Stayed 1 night in Oct 2023

10/10 Excellent

Evelyn

Liked: Staff & service, amenities, property conditions & facilities
The room was a nice size and I liked that it had lots of space to put your things in. I also liked the kitchen area and the separation of the beds and living room area. Overall, wherever I go I will look for and stay at a Home2Suites.
Stayed 2 nights in Oct 2023

10/10 Excellent

Jacquiline, Evans

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay, room was clean and bed comfortable. The only downside was the noise from the next room!
Stayed 2 nights in Oct 2023

10/10 Excellent

Timilehin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They make you feel at home
Stayed 2 nights in Sep 2023

6/10 Okay

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice, however, we could hear every step of the person in the room above us. And that person was up late at night and early in the morning. It did not make for a good night's sleep.
Stayed 1 night in Sep 2023

10/10 Excellent

lisa

Stayed 1 night in Sep 2023

10/10 Excellent

Ester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would definitely come back here to stay. Clean,safe and staff friendly and helpful Nice place
Stayed 2 nights in Sep 2023

6/10 Okay

Pat

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Didn’t seem the cleanest as a whole, had to change rooms due to not being clean as well, nice staff but wouldn’t stay again
Stayed 1 night in Sep 2023

4/10 Poor

Abani

Travelled with pets, Travelled with partner
Liked: Amenities
I got a room that stank wasn't clean old appliances not renovated rust in refrigerator and bathroom dirty tv smelly sheets and wasn't happy with the look compared to pics online and is was not a 4 star hotel it was a 2 stat hotel . I spoke with manager she was nice to accommodate me and refund me one day stay shout out to the manager for her wonderful service for that. They do need a better maid service
Stayed 4 nights in Sep 2023

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Asiah

Disliked: Cleanliness, amenities, property conditions & facilities
No housekeeping even though we stayed 4 days, pool wasn’t working amenities that were paid for were not readily available grill was out of service . Requested early check in and I was told I can , when I arrived I still had to wait until 3 pm
Stayed 3 nights in Aug 2023

4/10 Poor

Debra

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

4/10 Poor

Akin

Disliked: Cleanliness, property conditions & facilities

2/10 Terrible

Jeremy

Stayed 1 night in Jul 2023

4/10 Poor

Carla

Travelled with family
We had reserved a room - 1 king bed suite non smoking When we arrived there were no rooms available, the front desk clerk was very kind but it took a long time to try and find a room. She did a nice job finding us a room, it is not her fault, but it is unsatisfactory that we were waiting for a long time with no rooms available and then placed in a smoking. Room. The room we had was on a smoking floor and the entire floor and room smelled of cigarettes . My child has asthma which is why I reserved a non smoking room. We were going to have some dinner but the plates were in the dishwasher I was unsure if anything was clean.
Stayed 1 night in Jul 2023

2/10 Terrible

HELEN

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I needed to change my stay for July 1st, and no one would help me!!! I’m furious
Stayed 1 night in Jun 2023

4/10 Poor

wilfredo

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The AC was not cooling at temperature. Bed sheets and pillow cases did not fell recently washed. The morning breakfast and coffee was decent.
Stayed 2 nights in Jun 2023

8/10 Good

Pamela

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

JAMES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

4/10 Poor

Tiara

Stayed 2 nights in Jun 2023

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice facility
Stayed 2 nights in Jun 2023

4/10 Poor

Kirsten

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

4/10 Poor

Stephanie

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
First night AC was barely working. Eventually kicked on at night. Original associate that checked us in was amazing, so welcoming and kind! Indoor pool is closed despite being on the listing with no warning it would be closed. There were brown things floating when I bathed my son. The pole the shower curtain hangs on was curved so the bathroom floor got soaked with every shower. Tv is cable only and no guide or anything of the sort so you can’t easily find anything to watch. Came down to breakfast around 840 to avoid big crowds and all was basically wiped out. No mugs, no coffee, no waffles, etc. We assumed they stopped making anything due to being health inspected. Breakfast is supposed to be until 9. I understand it was close but multiple people asked for more coffee and waffles. When we checked out, there wasn’t anybody at the counter. After a couple minutes she came out and helped the gentleman ahead of me and then walked off again. She eventually came back and looked as if she was going to walk away again before helping me to check out. Overall, disappointing.
Stayed 1 night in Jun 2023