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Reviews of Hilton Garden Inn Charlotte Waverly, NC

3 out of 5
Hilton Garden Inn Charlotte Waverly, NC
7415 Waverly Walk Ave, Matthews, NC

Reviews

9.4

Exceptional

Rating 10 - Excellent. 513 out of 662 reviews" "
Rating 8 - Good. 108 out of 662 reviews" "
Rating 6 - Okay. 20 out of 662 reviews" "
Rating 4 - Poor. 7 out of 662 reviews" "
Rating 2 - Terrible. 14 out of 662 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean rooms and excellent service. Love the area.
Stayed 1 night in May 2024
Response from Management Team on 13 May 2024
Dear Michael, It was a pleasure having you as our guest at Hilton Garden Inn Charlotte Waverly, and we want to thank you for sharing your review with other travelers. It's great to hear you enjoyed your stay and that our location, clean rooms, and friendly service met all your expectations! We look forward to sharing your positive feedback with our team and hope you will revisit the next time you are in the area. Sincerely, Hilton Garden Inn Waverly Management Team

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room spacious and very clean. Staff friendly and courteous.
Stayed 1 night in May 2024
Response from Hilton Garden Inn Waverly Management Team on 12 May 2024
Dear Carol, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know how much you enjoyed our fresh and spacious accommodations in addition to our devoted associates. We appreciate your patronage and hope to have a chance to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything
Stayed 3 nights in May 2024
Response from Hilton Garden Inn Waverly Management Team on 11 May 2024
Dear Laura, Thank you for being our guest and for the generous review! It is wonderful to learn you enjoyed everything about your time at Hilton Garden Inn Charlotte Waverly and that we exceeded all of your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Cynthia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk is very welcoming and accommodating. Hotel is consistently clean. Area is so very convenient to shopping dining and highways. We will return.
Stayed 2 nights in May 2024
Response from Hilton Garden Inn Waverly Management Team on 10 May 2024
Dear Cynthia, Thank you for the outstanding review for Hilton Garden Inn Charlotte Waverly. We are delighted that you enjoyed our hotel's cleanliness and convenient location. We're overjoyed to hear that our front desk associates exceeded your expectations with their superb service and friendly demeanor. It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Acacia, Cordova

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy staying at this property each time I visit Charlotte. It is always welcoming and pleasant.
Stayed 2 nights in May 2024
Response from Hilton Garden Inn Waverly Management Team on 8 May 2024
Dear Acacia, Thank you for choosing Hilton Garden Inn Charlotte Waverly again! It is our pleasure to accommodate you every time you visit Charlotte, and we appreciate you taking the time to share your comments with other travelers. Our associates are devoted to going above and beyond for each of our guests, and we thank you for recognizing their efforts. We appreciate your business and look forward to welcoming you back soon!Sincerely,Hilton Garden Inn Waverly Management Team

2/10 Terrible

Melanie

Stayed 1 night in May 2024
Response from Hilton Garden Inn Waverly Management Team on 6 May 2024
Dear Melanie, Thank you for rating your recent stay. Our goal is to provide every guest with an outstanding stay, and from your rating, it appears that we did not do that for you. We apologize for any difficulties you experienced and hope you will give us another chance to provide you with the hospitality and service you should always expect from our hotel. We hope to see you again soon. Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great location to everything. Airport, down town, walkable restaurant, walkable play area for kids. Dog friendly. Wheelchair accessible
Stayed 3 nights in Apr 2024
Response from Management Team on 30 Apr 2024
Dear MELISSA, It was a pleasure to read your review, and we appreciate you mentioning how much you enjoyed your stay. We are glad that our location was perfect for your needs and helped make your trip to Charlotte a success. Thank you for sharing your experience at Hilton Garden Inn Charlotte Waverly, and we look forward to providing you with another exceptional stay.Sincerely, Hilton Garden Inn Waverly Management Team

10/10 Excellent

Justin, Staten Island

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly helpful staff, located in a great place with a lot of food options including a whole foods
Stayed 3 nights in Apr 2024
Response from Hilton Garden Inn Charlotte Airport Management on 25 Apr 2024
Dear Justin, Thank you for reviewing your stay at Hilton Garden Inn Charlotte Waverly. It is a pleasure to know we exceeded your expectations. We are glad that our location was perfect for your needs and helped make your trip to Charlotte a success. We are committed to treating every guest with exceptional service by our friendly associates throughout their stay. We will enjoy sharing your compliments with everyone! Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Sincerely, Hilton Garden Inn Waverly Management Team

10/10 Excellent

Christine, Wilmington

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! Great location! The bartender was rude, not very nice … Everything else was great!
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Waverly Management Team on 17 Apr 2024
Dear Christine, Thank you for sharing your experience at Hilton Garden Inn Charlotte Waverly. It's wonderful to know how much you loved our hotel and its excellent location. However, we apologize for the behavior of one of our bartenders and appreciate you for bringing this to our attention. We will address this with the respective individual, and we are grateful for your patience. We are happy this did not overshadow your overall stay and that the rest of your visit was great. We look forward to seeing you again. Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

SERGEY, FEDERAL WAY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy place
Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 10 Apr 2024
Dear Sergey, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know how much you enjoyed our fresh and relaxing accommodations. We appreciate your patronage and hope to have a chance to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Jackson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you
Stayed 1 night in Apr 2024
Response from Hilton Garden Inn Waverly Management Team on 7 Apr 2024
Dear Jackson, We appreciate you taking the time to rate your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 3 Apr 2024
Dear Robert, It was a pleasure to read your review. We are glad that our location was perfect for your needs and helped to make your trip to Charlotte a total success. Thank you for sharing your experience at Hilton Garden Inn Charlotte Waverly, and we look forward to providing you with another exceptional stay.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Evelyn

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay but didn't know why I was charged $35 extra dollars when I arrived I already paid $120 for the room. Might be a nice place to stay but I don't think it's worth $155 a night that's for sure. Won't be staying again.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 7 Apr 2024
Dear Evelyn, Thank you for the kind rating; we are glad you enjoyed your stay overall. However, we regret to learn that you experienced a billing discrepancy. We appreciate you bringing this to our attention; we would be happy to take a closer look at your concern and relay this appropriately to ensure it is resolved. If you would not mind providing the details of your stay to a member of our team so we may locate your reservation and address this accordingly, that would be much appreciated. We can be reached directly at the hotel for further assistance. We are grateful for your patience in the meantime. Thank you for staying with us; we wish you safe travels.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Tamara

Stayed 2 nights in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 3 Apr 2024
Dear Tamara, We appreciate you taking the time to rate your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

etta

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Top notch! Extremely clean, new, comfortable. A shout out to Kat & James at the front desk! For your professional, and courteous customer service. We have family close by. This will be our home away from home when visiting. There’s a small community of restaurants, whole food, ultra, dress shops, etc. even a place for kids to kick a ball around, all in walking distance right outside. Beautiful neighborhood. Beautiful rooftop pool and gym. Bar in the lobby with fireplace. Love this Hotel.
Stayed 3 nights in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 1 Apr 2024
Dear Etta, Thank you for the outstanding review for Hilton Garden Inn Charlotte Waverly. We appreciate you taking the time to write such a kind review. It's also wonderful to know that you loved our hotel's cleanliness, comfortable rooms, excellent location; thank you for mentioning that our rooftop pool, gym and, lobby bar are all great. Our team works hard to ensure that each guest has an outstanding experience, so it is always nice to be recognized for a well-done job. Kat and James will be thrilled that you singled them out with compliments. What a joy to know that we are your preferred choice every time you visit our area!Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Ron, Piedmont

Travelled with partner
Very nice hotel
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 1 Apr 2024
Dear Ron, Thank you for your review regarding your stay at Hilton Garden Inn Charlotte Waverly. It is a pleasure to know that we exceeded your expectations and that you loved our hotel. Thank you again for your feedback, and we look forward to welcoming you back on your next visit to Charlotte.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

elondia

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, staff were excellent
Stayed 1 night in Dec 2023
Response from Hilton Garden Inn Waverly Management Team on 26 Mar 2024
Dear Elondia, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know how much you enjoyed our fresh accommodations in addition to our devoted associates. We appreciate your patronage and hope to have a chance to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The furniture was a little sparse and not real comfortable.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 25 Mar 2024
Dear Linda, Thank you for choosing us and sharing your experience. We are disappointed knowing we did not meet every expectation. We will address your concerns regarding furniture for further improvements. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Debbie

Travelled with family, Travelled with partner
Liked: Amenities, property conditions & facilities
Loved the area. Would stay there and recommend it.
Stayed 1 night in Mar 2024
Response from Hilton Garden Inn Waverly Management Team on 19 Mar 2024
Dear Debbie, Thank you for your review regarding your stay at Hilton Garden Inn Charlotte Waverly and for recommending us to fellow travelers. It is a pleasure to know we were able to exceed your expectations. Thank you again for your feedback and for sharing that you will return, and we look forward to welcoming you back on your next visit to Charlotte.Sincerely,Hilton Garden Inn Waverly Management Team

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hilton Garden Inn Waverly Management Team on 19 Feb 2024
Dear Steven, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Dionne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
James at the front desk was very professional and polite.
Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Waverly Management Team on 17 Feb 2024
Dear Dionne, Thank you for taking the time to share the details of your stay at the Hilton Garden Inn Charlotte Waverly. We enjoyed reading your generous comments about our front desk associate, James. Your kind words have been shared and celebrated with him and the rest of our team.It was our pleasure having you, and we look forward to having you as our guest again!Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Mariely

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Hotel General Manager on 13 Feb 2024
Dear Mariely, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know how much you enjoyed your stay with us. We appreciate your patronage and hope to have a chance to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

Laura

Stayed 2 nights in Feb 2024
Response from Hilton Garden Inn Waverly Management Team on 21 Mar 2024
Dear Laura, We appreciate you taking the time to rate your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Sincerely,Hilton Garden Inn Waverly Management Team

10/10 Excellent

L. Renee

Stayed 1 night in Feb 2024
Response from Hotel General Manager on 13 Feb 2024
Dear L. Renee, Thanks for the excellent rating! We are delighted your time at Hilton Garden Inn Charlotte Waverly was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel General Manager

8/10 Good

Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 4 Feb 2024
Dear Lily, We are thrilled you had an excellent stay at Hilton Garden Inn Charlotte Waverly and appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Hotel General Manager

10/10 Excellent

Carolina

Travelled with family
Liked: Amenities, property conditions & facilities
Besides the hotel I liked the stores around, there’s everything really close.
Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 1 Feb 2024
Dear Carolina, Thank you for being our guest at Hilton Garden Inn Charlotte Waverly. We get great feedback on our location, and we are happy this made your stay even more enjoyable. It was a true pleasure to have you as our guest, and we hope to see you again soon.Hotel General Manager

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
spotless accomodations
Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 27 Jan 2024
Dear Matthew, We appreciate you taking the time to write a review about your visit to Hilton Garden Inn Charlotte Waverly. Knowing how much you enjoyed our fresh and relaxing accommodations is a pleasure. We appreciate your patronage and hope to serve you again in the future. Hotel General Manager

8/10 Good

matt

Stayed 1 night in Jan 2024
Response from Hotel General Manager on 24 Jan 2024
Dear Matt, We are thrilled you had an excellent stay at Hilton Garden Inn Charlotte Waverly, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Hotel General Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk staff. Made sure I had a great stay.
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 22 Jan 2024
Dear Gregory, Thank you for taking the time to share your wonderful experience at Hilton Garden Inn Charlotte Waverly! We're delighted to hear that our front desk staff contributed to ensuring you had a great stay. Our team strives to provide excellent service, and we look forward to seeing you on your next visit to the area.Hotel General Manager

10/10 Excellent

Alieta, Mayfield Hts

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
really wonderful very large room, very comfortable and clean, shower with handle as well, fridge, microwave, lovely lobby and it is in a very nice mall
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 22 Jan 2024
Dear Alieta, Thank you for your delightful feedback about your recent stay at Hilton Garden Inn Charlotte Waverly! We're thrilled you enjoyed the spacious, clean room with convenient amenities. Our team takes pride in creating a positive experience. We are looking forward to welcoming you back soon!Hotel General Manager

10/10 Excellent

Bradley, Holly Springs

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Bed was comfortable. Lots of food options close by.
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 22 Jan 2024
Dear Bradley, We appreciate your feedback about your recent stay at Hilton Garden Inn Charlotte Waverly! It's fantastic to hear that you enjoyed our clean and comfortable rooms and nearby convenient dining options. We strive to provide a delightful experience and look forward to having you stay with us again.Hotel General Manager

10/10 Excellent

Wallace

Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 22 Jan 2024
Dear Wallace, Thank you for staying at Hilton Garden Inn Charlotte Waverly and for your excellent rating! We love receiving comments like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Hotel General Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the parking garage! Also loved the location! So many great places to eat out and go shopping!!! The interior was very clean and loved how kind and courteous the hotel staff was!!! Would definitely stay again in the future!!!!
Stayed 3 nights in Jan 2024
Response from Hotel General Manager on 21 Jan 2024
Dear John, Thank you for the outstanding review of Hilton Garden Inn Charlotte Waverly. We are delighted that you enjoyed the spotless accommodations and excellent location and particularly loved the parking and our courteous associates. It is always a pleasure to hear that a guest is excited to return, and we look forward to providing you with another exceptional stay.Hotel General Manager

2/10 Terrible

Jonathan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 20 Jan 2024
Dear Jonathan, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Hotel General Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Hotel General Manager on 14 Jan 2024
Dear Michael, We appreciate you taking the time to rate your visit to Hilton Garden Inn Charlotte Waverly. It is a pleasure to know you had an excellent experience throughout your stay. We appreciate your patronage and hope to serve you again in the future.Hotel General Manager

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 14 Jan 2024
Dear Patricia, Thanks for the excellent rating! We are delighted your time at Hilton Garden Inn Charlotte Waverly was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel General Manager

2/10 Terrible

Michael

After returning to our room with our take out meal and relaxing, we discovered the peep hole had been altered to where the interior hanging cover plate, was hanging below the hole. Inspected it further, and it had been unscrewed to where the cover plate fell below. We retightened it with 3 to 4 turns. Obviously, the person on the inside wouldn’t do this to see out. The next morning, I briefly left for 5 minutes to retrieve my wife’s shoes from the car and to return to an employee man on the opposite side of the hallway across from our room looking down once he saw me. We have communicated that this creepy incident happened and not one “hi, we’re looking into this, sorry”. Surely, they have camera’s of who was near and around our room. 12/29 stay room 710. Will not be staying here again.
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 11 Jan 2024
Dear Michael, We genuinely regret the concerning situation you have brought to our attention. Please rest assured we do not take this lightly and will investigate this with our team to ensure the safety and security of all our guests. We sincerely apologize for the discomfort this caused. We value your feedback as it helps us in our continued efforts to enhance our guests' experiences. We hope this isolated instance will not deter you from reconsidering a return visit as we wholly commit ourselves to regaining your trust in our hotel.Hotel General Manager

8/10 Good

Climmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 9 Jan 2024
Dear Climmy, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hilton Garden Inn Charlotte Waverly.Hotel General Manager

10/10 Excellent

Diep, arlington

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Lots of dinning options within walkjng distance. Team of Kat, James and Alphonso were great. Thanks.
Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 9 Jan 2024
Dear Diep, We're thrilled you enjoyed the great location and dining options at Hilton Garden Inn Charlotte Waverly! Kat, James, and Alphonso are indeed invaluable members of our team. Thank you for acknowledging their excellence. We appreciate your kind words and look forward to hosting you again for another wonderful experience.Hotel General Manager

10/10 Excellent

janet

Stayed 2 nights in Jan 2024
Response from Hotel General Manager on 9 Jan 2024
Dear janet, It is wonderful to know you enjoyed everything about your time at Hilton Garden Inn Charlotte Waverly and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Hotel General Manager

8/10 Good

Alejandro, Santo Domingo

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 9 Jan 2024
Dear Alejandro, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Hilton Garden Inn Charlotte Waverly. We look forward to welcoming you back on your next visit!Hotel General Manager

10/10 Excellent

Ben

Stayed 1 night in Jan 2024
Response from Hotel General Manager on 27 Jan 2024
Dear Ben, We're thrilled to see your great rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hilton Garden Inn Charlotte Waverly. We look forward to serving you again in the future.Hotel General Manager

10/10 Excellent

Brandon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 9 Jan 2024
Dear Brandon, Thank you for the wonderful rating for Hilton Garden Inn Charlotte Waverly! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Hotel General Manager

10/10 Excellent

elondia

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very clean. The staff was friendly and assisted to make our stay joyous.
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 9 Jan 2024
Dear elondia, We're delighted you enjoyed your stay at Hilton Garden Inn Charlotte Waverly! Thank you for appreciating our clean rooms and the friendly assistance from our staff. It was a pleasure having you, and we look forward to welcoming you back for another joyous stay. Hotel General Manager

10/10 Excellent

Bruce

Stayed 3 nights in Dec 2023
Response from Hotel General Manager on 22 Jan 2024
Dear Bruce, Thank you for the fantastic review of Hilton Garden Inn Charlotte Waverly! We are delighted your stay was perfect in every way, and we look forward to your next visit with us.Hotel General Manager

10/10 Excellent

Gunpreet

Stayed 1 night in Dec 2023
Response from Hotel General Manager on 21 Jan 2024
Dear Gunpreet, Thanks for the excellent rating! We are delighted your time at Hilton Garden Inn Charlotte Waverly was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel General Manager

10/10 Excellent

chuck

Stayed 2 nights in Dec 2023
Response from Hotel General Manager on 31 Dec 2023
Dear Chuck, Thank you for the excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to read that you had such an enjoyable stay at Hilton Garden Inn Charlotte Waverly. We'd love to host you again someday for yet another unforgettable visit.Hotel General Manager

10/10 Excellent

Omar

Stayed 1 night in Dec 2023
Response from Hotel General Manager on 18 Jan 2024
Dear Omar, Thanks for the excellent rating! We are delighted your time at Hilton Garden Inn Charlotte Waverly was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Hotel General Manager

10/10 Excellent

Cecily

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel, and spotless, well-equipped rooms.
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 28 Dec 2023
Dear Cecily, Thank you for mentioning how impeccably clean our hotel was during your stay. We are thrilled to read how much you enjoyed our beautiful, well-maintained property. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Hilton Garden Inn Charlotte Waverly, and we can't wait to welcome you back for another fantastic stay.Hotel General Manager

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and a friendly and attentive staff.
Stayed 1 night in Dec 2023
Response from Hotel General Manager on 28 Dec 2023
Dear Christopher, Thank you for your generous review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. We take pride in the genuine hospitality and level of service provided by our associates. It always brings us joy to see their efforts recognized and when guests share how welcome they felt during their stay. Reviews like yours reinforce the high standards we aim to meet for every guest. We were honored to have you as our guest at Hilton Garden Inn Charlotte Waverly, and we hope to see you again soon.Hotel General Manager