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Reviews of Fairfield Inn & Suites by Marriott Charlotte Belmont

2.5 out of 5
Fairfield Inn & Suites by Marriott Charlotte Belmont
1 CALDWELL DRIVE, Belmont, NC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 98 out of 154 reviews" "
Rating 8 - Good. 38 out of 154 reviews" "
Rating 6 - Okay. 6 out of 154 reviews" "
Rating 4 - Poor. 7 out of 154 reviews" "
Rating 2 - Terrible. 5 out of 154 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LaJohna, Mechanicville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Cassie on 8 Apr 2024
Thank you for the feedback.

10/10 Excellent

Stephanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy check in
Stayed 1 night in Feb 2024
Response from Cassie on 8 Apr 2024
Thank you for the Feedback.

10/10 Excellent

Candice

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and modern hotel
Stayed 1 night in Feb 2024
Response from Cassie on 6 Feb 2024
Thank you for your feedback.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Close to airport
Stayed 2 nights in Jan 2024
Response from Cassie on 2 Feb 2024
Thank you for your feedback

10/10 Excellent

lisa

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Cassie on 2 Feb 2024
Thank you for your feedback

6/10 Okay

Michelle

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Cassie on 2 Feb 2024
Thank you for your feedback

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to get to
Stayed 2 nights in Nov 2023

10/10 Excellent

Christian

Stayed 2 nights in Nov 2023
Response from Cassie on 2 Feb 2024
Thank you for your feedback

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Cassie on 4 Dec 2023
Thank you for your feedback, have a great day!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Cassie on 6 Nov 2023
Thank you for the feedback!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Veey nice place reasonably priced . Good amenities. Very clean.
Stayed 2 nights in Oct 2023
Response from Cassie Tucker on 24 Oct 2023
Thank you so much for your feedback. Have a great day.

10/10 Excellent

Margaret

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compfortable and pleasant stay
It was a pleasant and comfortable stay. Kelly who checked me in was very friendly. I was sorry when I was told me breafast service started at 7 am on Saturday as I ahd to be at a conference early but was happy to see there was coddee, ceral and other things available before by 6:45 am.
Stayed 1 night in Oct 2023
Response from Cassie on 23 Oct 2023
Thank you for your feedback. Have a great day!

2/10 Terrible

James

Liked: Cleanliness
Stayed 1 night in Oct 2023
Response from Cassie on 10 Oct 2023
Thank you for your feedback

8/10 Good

Peggy

Stayed 1 night in Sep 2023
Response from Cassie on 29 Oct 2023
Thank you for the feedback!

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Cassie on 13 Sept 2023
Thank you for your feedback. Hope to welcome you back soon!

10/10 Excellent

Kimberly

Stayed 1 night in Sep 2023
Response from Cassie on 5 Oct 2023
Thank you for your feedback

10/10 Excellent

Kelsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff and room was perfect, over friendly staff and welcomed me in every way! will stay again was here for a wedding highly recommend
Stayed 1 night in Aug 2023
Response from Cassie on 22 Aug 2023
Thank you we hope to see you back soon

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean everywhere but pink & black mold in the shower.
Stayed 1 night in Aug 2023
Response from Cassie on 21 Aug 2023
Thank you for your feedback.

10/10 Excellent

Brad

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff went above and beyond!
Stayed 1 night in Aug 2023
Response from Cassie on 21 Aug 2023
Thank you so much, we hope to welcoming you back soon!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best in Belmont.
This was our first time staying at this location. We frequently visit the Belmont area while our daughter is in college. We have tried out just about all the hotels and the immediate area and I would say this is one of the nicest. I definitely plan to stay here on all future visits.
Stayed 2 nights in Aug 2023
Response from Cassie on 15 Aug 2023
Thank you so much we hope to see you back soon!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Hotel is fairly new. Near the US National Whitewater Center. Very comfortable. Friendly staff. Would be nice to have more breakfast selections though. Overall, a great stay.
Stayed 2 nights in Aug 2023
Response from Cassie on 6 Aug 2023
Thank you so much we hope to see you back soon

10/10 Excellent

Jenna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent bedding and shower pressure. Very clean and quiet hotel. Loved it!!
Stayed 1 night in Jul 2023
Response from Cassie on 31 July 2023
Thank you hope to see you back soon!

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Cassie on 31 July 2023
Thank you!

10/10 Excellent

Contawe

Stayed 1 night in Jun 2023
Response from Cassie on 3 July 2023
Thank you we hope to see you back soon!

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Michelle was a pleasure to interact with at the front desk. A very good representative of your hotel.
Stayed 1 night in Jun 2023
Response from Cassie on 27 June 2023
Thank you so much we will share with the team, and we hope to welcome you back soon.

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bright and clean rooms, friendly staff!
hotel was very clean, quite! the front desk staff was welcoming and friendly from the moment we entered the hotel to the time we left. the rooms were bright and roomy for a hotel room (hotel fairly new in the last couple of years). the pillows needed updated, very flat. easy access to restaurants and local areas around town.
Stayed 1 night in Jun 2023
Response from Cassie on 12 June 2023
Thank you so much for your feedback. We hope to see you on your next trip to town. Have an awesome day!

8/10 Good

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cassie on 1 June 2023
Thank you for your feedback. We hope to see you back soon!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cassie on 8 May 2023
Thank you so much for the feedback, hope to see you back soon!

8/10 Good

Nelia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Cassie on 8 May 2023
Thank you so much for your feedback, hope to see you back soon!

10/10 Excellent

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is wonderful! Very pleasant and helpful! It is in a great location and the breakfast is very good too! The rooms are clean and a relaxing place while traveling.
Stayed 3 nights in Apr 2023
Response from Cassie on 18 Apr 2023
Thank you for your feedback! We hope to see you back soon

10/10 Excellent

Trisha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this hotel. Clean, nice staff and accommodating.
Stayed 1 night in Apr 2023
Response from Cassie on 4 Apr 2023
Thank you we hope to see you back soon! Have a great day.

4/10 Poor

Colin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hot breakfast was poor quality, with cheap paper plates, plastic utensils and very limited selection. It's what one might expect in a $50 motel, not a hotel charging $200. The room was spacious and functional, but otherwise basic.
Stayed 1 night in Apr 2023
Response from Cassie on 4 Apr 2023
I do apologize the breakfast did not meet your expectations. We are following the standard for Marriott when it come to our breakfast. Have a great day

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and very clean facility. Would highly recommend this place to all!
Stayed 1 night in Mar 2023
Response from Cassie on 29 Mar 2023
Thank you so much we hope to see you back soon!

10/10 Excellent

Dearika

Stayed 1 night in Mar 2023
Response from Cassie on 15 Apr 2023
Thank you so much for your feedback. We hope to see you back soon.

8/10 Good

Keith

Business traveller
Liked: Cleanliness, staff & service
I liked the room and service
Stayed 4 nights in Mar 2023
Response from mz on 23 Mar 2023
Thank you very much for your patronage. Our pleasure to host your stay.

10/10 Excellent

Rita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel seemed like it was brand new. It was very comfortable and loved the location. The only thing I didn't care about was the breakfast choices on the weekend when we were there. They were a prewrapped breakfast sandwich, which wasn't very tasty. On Monday morning, it was a much better breakfast.
Stayed 3 nights in Feb 2023
Response from Cassie on 11 Mar 2023
Thank you so much we hope to see you back on your next trip to town.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Desk People!
Our check-in was excellent. Though I can't remember her name, the woman at the desk was very friendly and helpful. Almost everything about our stay was fine, but there were 2 things that could've been better: 1) the A/C controls didn't seem to allow for a fan to run all night and 2) there was no blow-dryer in the bathroom (though the front desk folks provided one later). Otherwise, a nice, clean room and a comfortable stay.
Stayed 1 night in Feb 2023
Response from Cassie on 12 Feb 2023
Thank you so much we hope to see you back

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2023
Response from Cassie on 8 Feb 2023
Thank you so much we hope to see you soon!

10/10 Excellent

Kyle

Stayed 1 night in Feb 2023
Response from Cassie on 6 Mar 2023
Thank you we look forward to seeing you back soon!

10/10 Excellent

PAUL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean rooms
Stayed 1 night in Jan 2023
Response from Cassie on 30 Jan 2023
Thank you very much! Hope to see you back.

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was nice and friendly. The check in process was seamless. The room is very clean which is a huge plus! I’d definitely stay again.
Stayed 1 night in Jan 2023
Response from Cassie on 30 Jan 2023
Thank you so much! We look forward to seeing you back!!

8/10 Good

Stephen

Stayed 1 night in Dec 2022

10/10 Excellent

Hudson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nichelle at the front desk was super amazing.felt like she was already waiting on me.
Response from Cassie on 27 Dec 2022
Thank you so much for the kind words I will be sure to inform her of her great customer service.

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
EZ check in. Staff was knowledgable about area,(came for XMAS lights). Breakfast was good. The hotel is only two years old so rooms were very fresh looking and comfortable.
Stayed 1 night in Dec 2022
Response from Cassie on 22 Dec 2022
Thank you so much hope to see you back soon!

10/10 Excellent

robert

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was really clean, the staff was friendly and very helpful. It was a great stay and I would stay there again, no doubt.
Response from Cassie on 22 Dec 2022
Thank you for the kind words, hope to see you back soon!

10/10 Excellent

Melissa, CUMMING

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, newer property. Everything clean and well kept. Easy parking, good breakfast, clean rooms, pleasant staff. No complaints whatsoever.
Stayed 1 night in Dec 2022
Response from Cassie on 22 Dec 2022
Thank you for the kind words, hope to see you back soon!

4/10 Poor

Abdel

Disliked: Cleanliness
Stayed 12 nights in Dec 2022
Response from Cassie on 17 Dec 2022
Thank you for your feedback.

8/10 Good

Horatio

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place!
Stayed 1 night in Dec 2022
Response from Cassie on 14 Dec 2022
Thank you! Hope to see you soon!

4/10 Poor

Sidney

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel. Bad customer service from front desk
The overnight front desk was extremely rude when we asked about getting the milk cooler unlocked. We were told the night before that breakfast started at 6am. We went down at 6:05 due to having a 7+hour drive and his response was not helpful. My 7yr old son just wanted cereal
Stayed 2 nights in Dec 2022
Response from Cassie on 7 Dec 2022
I do apologize for the inconvenience. I hope you will give us another chance to provide excellent customer service in the future .

10/10 Excellent

JOHN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice place
hotel was very clean and quiet
Stayed 1 night in Nov 2022
Response from Cassie on 2 Dec 2022
Thank you, We hope to see you back soon!