Superior Room, 1 King Bed, Non Smoking | View from room

Reviews of Red Roof Inn Charlotte - University

2 out of 5
Red Roof Inn Charlotte - University
5111 Equipment Drive, Charlotte, NC

Reviews

6.4
Rating 10 - Excellent. 231 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 190 out of 1000 reviews" "
Rating 4 - Poor. 116 out of 1000 reviews" "
Rating 2 - Terrible. 223 out of 1000 reviews" "

6.4/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

8/10 Good

Veronica

Travelled with group
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
I could’ve rated it worse because I seen a roach and the not so fresh smell of the rooms but the price it’s what I expected.
Stayed 1 night in May 2024

4/10 Poor

Schon

Business traveller
Disliked: Cleanliness, property conditions & facilities
Just wasn’t a clean facility , they don’t clean the rooms well and it’s evident . But the staff was friendly and I had no issues my whole stay just not the cleanest place to stay and was expensive .
Stayed 1 night in May 2024
Response from Toni-Ann RediResponse Specialist on 16 May 2024
Dear Schon,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. It is nice to see that our staff service was the highlight of your stay, however, I am truly disappointed that you did not leave with a good impression of our hotel, as you indicated that the rooms were not properly cleaned and that the pricing of the room was not to your liking. Thank you for bringing this to our attention. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I hope you have a good day.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist

2/10 Terrible

Ariel

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Awful. The toilet had black mold inside and has not been cleaned in months. The bathroom is in need of serious renovation.
Stayed 1 night in May 2024
Response from Samantha RediResponse Specialist on 12 May 2024
Dear Ariel,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. You indicated that the bathroom is in need of renovations, the lack of cleanliness and the possible mold you saw in the toilet hindered your experience. This is truly disheartening to hear, and we do sincerely apologize. Rest assure that we have taken your comments seriously and shared your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,Samantha Red Roof ManagementRediResponse Specialist

6/10 Okay

Johnnie

Disliked: Cleanliness
Stayed 1 night in May 2024
Response from Olivia RediResponse Specialist on 13 May 2024
Hello Johnnie, The staff at the Red Roof Inn Charlotte - University and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip. Sincerely,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Reynaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and accessible right off the highway. Gas stations and food stops located nearby. Great place for a quick getaway
Stayed 3 nights in Apr 2024
Response from Kamaria RediResponse Specialist on 4 May 2024
Dear Reynaldo,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the hotel to be clean, accessible and all the other positive features highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Tatisha

Disliked: Cleanliness, property conditions & facilities
The room was dirty with dingy bed lining, sticky floors and side tables. The appearance of dead bed bugs
Stayed 2 nights in Apr 2024
Response from Kamaria RediResponse Specialist on 30 Apr 2024
Dear Tatisha,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the lack of cleanliness of the room and the other issues which hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Christopher

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property was in a very sketchy area. Our room smelled terrible!!! Some super strong colonge that made all of our belonging still smell that way when we got home. Only plus is it’s super cheap. But there is def a reason for that.
Stayed 1 night in Apr 2024
Response from Kamaria RediResponse Specialist on 30 Apr 2024
Dear Christopher,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. It's great to hear that you found the price to be affordable. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the situation you mentioned regarding the property and the other issues which hindered your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Sabrina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was safe for me and my family. Very nice and cozy
Stayed 2 nights in Apr 2024
Response from Chirell RediResponse Specialist on 24 Apr 2024
Dear Sabrina,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Charlotte - University. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our safe, nice and cozy location. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist

10/10 Excellent

Isaac

Stayed 3 nights in Apr 2024
Response from Toni-Ann RediResponse Specialist on 10 May 2024
Hello Isaac,I am pleased to have had you as our guest at our RED ROOF INN CHARLOTTE – UNIVERSITY. Your 5/5 score is much appreciated, yet; we would love for you to consider adding comments to your survey in the future, to assist us in discovering what we’re doing well and how we can improve our service, to make your stay that much better.Thanks again, we do hope you will choose to stay with us again at Red Roof, so we can have the opportunity to provide you with an even better experience.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

6/10 Okay

derrick

Travelled with family
Liked: Cleanliness, staff & service
The room had a bad stitch. Maybe from the curtains
Stayed 1 night in Apr 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The man at the desk last night while checking in went above and beyond and was very kind i wish i knew his name to leave it in this review but he was there when we checked in at 9:30pm on sunday
Stayed 1 night in Apr 2024
Response from Oshane RediResponse Specialist on 10 Apr 2024
Dear Isabella, Thank you for taking the time to complete our guest survey. We appreciate your comments following your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY regarding the nice staff. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Oshane Red Roof ManagementRediResponse Specialist

6/10 Okay

Delwyn

Liked: Staff & service, amenities, property conditions & facilities
It was ok, just the parking lot was dirty and needed some attention. The other thing was, I shouldn’t have to smell weed while walking down the hall to my room.
Stayed 1 night in Feb 2024
Response from Oshane RediResponse Specialist on 8 Apr 2024
Dear Delwyn,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback.Sincerely,OshaneRed Roof ManagementRediResponse Specialist

2/10 Terrible

Leon

Stayed 2 nights in Mar 2024
Response from Chirell RediResponse Specialist on 25 Apr 2024
Dear Leon,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist

4/10 Poor

Michael

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovation is definitely rushed. Do not go in if you are taller than 6'1 you'll hit the ceiling while walking
Stayed 1 night in Mar 2024
Response from Olivia RediResponse Specialist on 2 Apr 2024
Hello Michael, Thank you for taking the time to tell us about your stay at the Red Roof Inn Charlotte - University. I am disappointed that your experience did not meet your full expectations, as you indicated that the renovation was rushed along with the other concern mentioned. Please accept our sincerest apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was professional and courteous. Rooms were old, but clean. TV was very large and was streaming compatible. Convenient to interstate and door dash compatible. Staying again soon for work.
Stayed 2 nights in Mar 2024
Response from Kamaria RediResponse Specialist on 27 Mar 2024
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our staff to be professional, courteous and all the other positive features you highlighted. However, I sincerely apologize for the upkeep of the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Not a resort, but friendly and courteous staff and clean rooms. Close to my travel assignment and convenient to interstate access
Response from Kamaria RediResponse Specialist on 27 Mar 2024
Dear Paul,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the rooms to be clean, staff to be friendly and all the other positive features you highlighted. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Kamaria Red Roof Management RediResponse Specialist

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
One of my rooms had red stains on the cover. It appeared to be blood, the receptionist said it wasn’t blood but I wouldn’t trust the red stains so I asked for a refund and left. Also the bathroom had pee stains behind the toilet floor
Stayed 2 nights in Mar 2024
Response from OnielRediresponse Specialist on 23 Mar 2024
Hi Jonathan,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. Please accept our most sincere apologies for the concerns you described regarding the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Xao RediResponse Specialist on 13 Apr 2024
Thank you for sharing your 5/5 rating with us, James. Our staff at the Red Roof Inn Charlotte - University was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests, so we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Once again, on behalf of Red Roof, we would like to extend our gratitude for your rating. It would be our pleasure to host you under our roof again in the future.Appreciatively,XaoRed Roof ManagementRediResponse Specialist

2/10 Terrible

Kianda

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible customer service ac didn’t work tub dirty and they didn’t even do anything
Response from Gabrielle RediResponse Specialist on 18 Mar 2024
Thank you for taking a moment to leave a review, Kianda. The staff and I at the Red Roof Inn Charlotte - University were disappointed to see your 1/5 score following your stay. You stated that the horrible customer service, the dirty tub and the other listed issues hindered your stay. The insight you provided us with is nowhere near the standard of our brand, so I was truly disappointed. I have certainly brought this to management’s attention in an effort to investigate your concerns and have them addressed. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

2/10 Terrible

Enas

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Gabrielle RediResponse Specialist on 18 Mar 2024
Thank you for taking a moment to leave a review, Enas. The staff and I at the Red Roof Inn Charlotte - University were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

4/10 Poor

Israel

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Weed smells outside the facility and mildew smells in the bedroom.
Stayed 1 night in Mar 2024
Response from OnielRediresponse Specialist on 17 Mar 2024
Hi Israel,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

BRODERICK

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms
Stayed 1 night in Mar 2024
Response from Oniel Rediresponse Specialist on 17 Mar 2024
Hi Broderick,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof ManagementRediresponse Specialist

8/10 Good

BRODERICK

Stayed 1 night in Mar 2024
Response from Nishaye RediResponse Specialist on 5 Apr 2024
Hello Broderick, The staff at the Red Roof Inn Charlotte - University and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 4/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Very truly yours,NishayeRed Roof ManagementRediResponse Specialist

8/10 Good

Dishan

Nice
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 29 Feb 2024
Hey Dishan,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Charlotte - University. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities
The receptionist was nice
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 24 Feb 2024
Dear Dishan, We at the RED ROOF INN CHARLOTTE – UNIVERSITY are thrilled to have earned your perfect scoring of 5/5 in regard to your recent stay with us. You mentioned our front desk staff was nice. Your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Comments like yours are always an encouragement as we aim to improve on the quality of our guest experiences by providing exceptional services here at Red Roof. Thank you again for your kind words. The staff and I would love to provide you with another nice stay in the future. Sincerely, Red Roof Management

2/10 Terrible

Nindy, WINSTON SALEM

Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Recordo Rediresponse Specialist on 22 Feb 2024
Hello Nindy, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist

8/10 Good

Dishan

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean
Stayed 1 night in Feb 2024
Response from Kerry-Lee RediResponse Specialist on 19 Feb 2024
Dear Dishan, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. We appreciate your kind remark highlighting our cleanliness. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay!!
This stay was absolutely terrible, mold in the bathroom as well as the being on pole sicking out as most tripped ..Terrible!!
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 12 Feb 2024
Dear Michael,Thank you for your review following your stay at Red Roof Inn Charlotte - University. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the situation with the bathroom and the pole that was sticking out hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

2/10 Terrible

Manaiya

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
They canceled my reservation before I got there & tried to charge my card,
Stayed 3 nights in Feb 2024
Response from Gabrielle RediResponse Specialist on 12 Feb 2024
Dear Manaiya,Thank you for your review following your stay at Red Roof Inn Charlotte - University. It saddens us to read that your reservation was cancelled. It is our intention to have your confidence in our ability to prevent similar problems in the future.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management

6/10 Okay

Monqia, Charlotte N

Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities
The bed was worn out. It was convenient for the One night i stayed. My dog stayed few-Free so that was good.
Stayed 1 night in Feb 2024
Response from Gabrielle RediResponse Specialist on 11 Feb 2024
Thank you for taking a moment to leave a review, Monqia. The staff and I at the Red Roof Inn Charlotte - University appreciate your 3/5 score following your stay. I am happy that you liked the convenience of our hotel and our pet friendliness. However, you stated that the bed was worn out, which saddens us. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Red Roof Management

10/10 Excellent

Akela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 9 Feb 2024
Hello Akela, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Victor

Travelled with family
Maintenance and bathrooms!!
Stayed 1 night in Feb 2024
Response from Dannielle Rediresponse Specialist on 5 Feb 2024
Dear Victor,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the maintenance and upkeep of the bathroom hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the futureSincerely, Red Roof Management

10/10 Excellent

Micheal

Stayed 2 nights in Feb 2024
Response from Oniel Rediresponse Specialist on 21 Mar 2024
Hi Michael,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Regards,OnielRedRoof ManagementRediresponse Specialist

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 3 Feb 2024
Hello Valued Guest, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

8/10 Good

XERNONA

Travelled with family
Liked: Property conditions & facilities, room comfort
Comfortable
Hotel was comfortable.
Stayed 2 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 30 Jan 2024
Dear Xernona, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. We appreciate your kind remark highlighting our comfortable hotel. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Red Roof Management

2/10 Terrible

Reinaldo

Stayed 4 nights in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 30 Jan 2024
Hello Reinaldo, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

jerrette

Stayed 2 nights in Jan 2024
Response from Kamaria RediResponse Specialist on 10 Jan 2024
Hello Jerrette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 3/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

2/10 Terrible

jerrette

Stayed 1 night in Jan 2024
Response from Kerry-Lee RediResponse Specialist on 29 Jan 2024
Hello Jerrette, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I are saddened by your low score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

2/10 Terrible

lamonica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and management has horrible customer service skills all the way down to the manager on site there I paid for my family member a room there and he or I will never stay at that site again . Paid for two days for my family member he only got to enjoy one of the days there becuz worker didn’t want to do his job to look for the email from Expedia he made my family wait to way past midnight to check in and he got there about 10:30 pm It took for me to call Expedia and for Expedia to call him to make him do his job
Stayed 2 nights in Dec 2023
Response from Kamaria RediResponse Specialist on 10 Jan 2024
Dear Lamonica,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the encounter you had with our staff and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

6/10 Okay

Kendrick

Liked: Staff & service, property conditions & facilities
Neutral
The hallways had a bad odor that linger into the room but the rooms was decent enough to lay my head, I could smell the odor all night however but not a bad place to stay overall
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 10 Jan 2024
Dear Kendrick,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. It's great to hear that you found the room to be decent. However, I sincerely apologize for the odor you described. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kamaria RediResponse Specialist on 10 Jan 2024
Hello Amanda, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay at Red Roof. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management

10/10 Excellent

Micheal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sharma RediResponse Specialist on 11 Jan 2024
Hello Micheal, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHARLOTTE – UNIVERSITY and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Red Roof Management

6/10 Okay

marquis

Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Chirell RediResponse Specialist on 4 Jan 2024
Dear Marquis,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Charlotte - University and I are saddened to see your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Excellent

James, Lawton

Liked: Cleanliness, staff & service, property conditions & facilities
The people were professional, courteous, and helpful!
Stayed 1 night in Dec 2023
Response from Chevanese RediResponse Specialist on 29 Dec 2023
Thank you, James, for your recent review of your stay at the Red Roof Inn Charlotte - University. We are delighted to hear that our staff were professional, courteous, and helpful. At Red Roof, we always enjoy hearing about the lasting impression our staff left on our guests.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,ChevaneseRed Roof Management RediResponse Specialist

10/10 Excellent

ilow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
I could find nothing to complain about. Very efficient and courteous staff. In 60 years of hotels the room was the cleanist I have ever stayed in. Very quiet. Great bed. 100% a great stay at a reasonable price.
Stayed 1 night in Dec 2023
Response from Dannielle Rediresponse Specialist on 19 Dec 2023
Dear Ilow,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHARLOTTE – UNIVERSITY. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the courteous, efficient staff, quiet location and clean room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely, Red Roof Management

2/10 Terrible

Lillie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Carla RediResponse Specialist on 18 Feb 2024
Hello Lillie, Thank you for taking a moment to complete our survey. At the Red Roof Inn Charlotte - University we strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely, CarlaRed Roof ManagementRediResponse Specialist

2/10 Terrible

Lazaria

Travelled with family
Disliked: Staff & service
My car was broken into & the front desk man was rude and difficult
Stayed 1 night in Nov 2023
Response from Kamaria RediResponse Specialist on 5 Dec 2023
Dear Lazaria,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Red Roof Management

2/10 Terrible

Lewis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
This hotel is located in a bad spot, It’s located in a high drug area witch I found out and it’s a lot prostitution going on there as well with alot of Running in and out the back door all night
Stayed 2 nights in Nov 2023
Response from Kamaria RediResponse Specialist on 21 Nov 2023
Dear Lewis,We are sorry to hear your recent experience at the RED ROOF INN CHARLOTTE – UNIVERSITY did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback at Red Roof. Sincerely,Kamaria Red Roof Management RediResponse Specialist

10/10 Excellent

Victor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Nov 2023
Response from Recordo Rediresponse Specialist on 10 Nov 2023
Hello Victor,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN CHARLOTTE – UNIVERSITY. We appreciate your 5/5 score. It's great to hear that your stay met your expectations. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels. I'm sorry to hear of the difficulties you had getting to us. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Excellent

annie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from OnielRediresponse Specialist on 3 Nov 2023
Hi Annie,Thank you for taking the time to write a review of your stay at the Red Roof Inn Charlotte - University. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRedRoof Management Rediresponse Specialist