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"The best hotel ever!! Amazing staff ..especially kang...rooms so clean and fancy .... Everything Amazing!"

"Very clean and attentive staff! "

"The view was breathtaking at our stay here and the staff was extremely helpful and friendly. Would highly recommend staying here for a nice getaway. "

"Enjoyed our stay at the Pullman and would highly recommend this property. The staff was extremely helpful at all times and the room was very comfortable. "

"Great value for the price, unique hotel with a strong identity, family owned, great service"

"Overall a very good place to stay. Very close to the National Forest attractions. Staff will need translator to communicate. They can’t understand English but they are very helpful and friendly. Special mention to the waitress Li Ping on our floor. She was very helpful and took care of use very well. "

"This hotel is a beautiful old building with spacious peaceful courtyards. The location is great. However, it is very rundown - I'm not talking about faded elegance - I'm talking about neglect and poor management. I have the impression that the owners are running this place into the ground with a view to demolition in the near future, so that it can be replaced with one of the ugly, but doubtless more profitable, glass and concrete boxes that already surround it. The bathroom was filthy, covered...

"Perfect location. Helpful and informative staff. Room was a good value"

"The owner made things very easy for us. The best host even we had a language barrier, she tried her best to help us. We had very generous breakfast. The property is very clean. The site location scenery are fantastic. We had a room with glass all around. We would recommend this place to everyone. We would like to suggest to Expedia is to put the adresse of the Warm place clearer with the phone number of the owner and her her name so we can contact her. We spent 3hours with the local taxi...

"good service, very good location, extremely friendly staffs"

"The room was very clean and the staff was extremely helpful. Great views of the mountains! We would recommend this place to anyone wishing to travel to Zhangjiajie. "

"Great stay with great staff. Selena helped us out the entire stay and helped set up our shuttle time to the airport. "

"Clean room, and they allowed early check-in"

"Really lovely hotel. The proprietors are attentive and have a wealth of knowledge about the area. The rooms are comfortable and a delight to stay in"

"The hotel is in a nice position along the river and the staff is very helpful, offering to plan your day and buy tickets on your behalf. The structure is quite run down, is clear that it used to be a very nice hotel but is now falling into disrepair, a shame as it has very good potential"

"Room was adequate and clean. I liked the location 10 minutes walk to South Gate or SW gate can’t remember but a main entrance to two parks I visited in the Wullingyang area. Close to the town area with lots of local restaurants around. They also offered to pick me up from Zhangjiajie train station complimentary. I enjoyed coffee and early sun on the roof deck with the resident cat. "

"Everything was perfect during my stay! The owner of the guesthouse was incredibly kind and helpful with everything — from picking me up at the airport to assisting with the planning of all the tours. I truly appreciated her hospitality!"

"Excellent hosts, clean and comfortable rooms, fresh and delicious food. Very highly recommended. We were treated exceptional well during our stay."

"We absolutely loved the property and our entire stay. "

"👍"