Terrace/patio

Reviews of Plaza Chapala Hotel

3.5 out of 5
Plaza Chapala Hotel
Francisco I. Madero 232, Centro, Chapala, JAL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 44 out of 56 reviews" "
Rating 8 - Good. 4 out of 56 reviews" "
Rating 6 - Okay. 1 out of 56 reviews" "
Rating 4 - Poor. 4 out of 56 reviews" "
Rating 2 - Terrible. 3 out of 56 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very clean, and I loved that it had A/C because we stayed in May it was hot outside. Slept very comfortably because the A/C was very fresh. Took a shower, loved that the shower had a lot of water pressure. Staff was very very friendly while we were checking in it was hot outside they offered cold water and gave my husband a cold beer. Only thing is I booked on Expedia.com paid for the room, but apparently you can’t pay thru Expedia.com only in person. They were nice enough to let me log onto my credit card that I used to book the hotel, yes they were right it didn’t take my payment. So be aware you can only pay at the hotel. I would definitely stay there again. Great location very close walk to the pier, shopping and restaurants. Loved it
Stayed 1 night in May 2024

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Todo estaba muy Bien y Todo muy Bien arreglado aparte de dos cosas que podrian ser importante.....la cama en nuestro cuarto era super duro...y El estacionamiento es UN buen Camino que a veces tienes que hacer 2 veces para conseguir Los llaves.... Bono: cada cuarto tiene su propio internet
Stayed 3 nights in Feb 2024
Response from Elizabeth on 21 Feb 2024
Le agradezco el tiempo que se tomo en calificarnos y su sinceridad. Estamos trabajando cada día para mejorar nuestro servicio y que sea de su agrado. Esperamos nuevamente su visita.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Sebastien, Sooke

Liked: Cleanliness, staff & service, property conditions & facilities
Great location Great room
Stayed 1 night in Dec 2023

10/10 Excellent

Dana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An authentic Mexico experience
We loved the garden and the room was quite a comfortable size. We enjoyed the free breakfast, with several choices from the menu (which often included slices of avocados from the tree in the garden! You will be only steps away from San Francisco church, Chapala Lake, restaurants, and bars. But you should be aware there are many, many steps to just to get to the check-in area, and more to get to your room. The front of the hotel faces the main street and the plaza / mercado, both providing a lot of noise, especially on Sunday evenings. Specify a room near the garden for a quieter experience.
Mercado in the Plaza
Photo op!
San Francisco Church
Lake Chapala
Stayed 7 nights in Jan 2024
Response from DANA on 30 Jan 2024
Muchas gracias por su tiempo y fue un placer que ustedes hayan estado con nosotros. Esperamos que nos visiten nuevamente.

10/10 Excellent

Luciano

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gran sorpresa nos llevamos con el hotel Felicidades
Stayed 1 night in Jan 2024
Response from LUCIANO on 29 Jan 2024
Fue un gusto tenerlos con nosotros y esperamos su visita nuevamente. También le agradecemos el tiempo que se toman para calificarnos y darnos una reseña. Recuerde que nos ayuda mucho para mejorar nuestro servicio

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel! My daughter and I spent our few days in Chapala in its garden and on the lakefront. Never have I found it so difficult to leave. The facility is world class, the staff is attentive and kind, and breakfast is high end restaurant quality. That garden is something which will haunt me forever. If you visit the lake and fail to stay here, you messed up. Now I go back to Wisconsin crying.
Stayed 1 night in Jan 2024
Response from Jonh on 26 Jan 2024
Gracias por tomarse el tiempo de calificar nuestros servicio y esperamos su visita nuevamente.

10/10 Excellent

Hector

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service! I would come back!
Stayed 2 nights in Jan 2024
Response from Hcetor Osuna on 8 Jan 2024
Muchas gracias señor Hector por su sinceridad y tomarse el tiempo de calificar nuestros servicios. Cada día estamos trabajando para brindarles un excelente servicio de calidad que se ajuste a sus necesidades. Esperamos su visita nuevamente.

10/10 Excellent

Reginald, Unionville

Stayed 1 night in Dec 2023
Response from . on 26 Jan 2024
Gracias por tomarse el tiempo de calificar nuestros servicios recuerde que cada día estamos mejorando para llenar sus expectativas y brindarles un servicio de calidad.

4/10 Poor

Peter

Stayed 5 nights in Dec 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Mexican decor. Beautiful garden. Peaceful environment. Friendly staff, including cook, waitress, cleaning and manager. Highly recommend.
Stayed 3 nights in Nov 2023
Response from Michael on 19 Nov 2023
Thank you for taking the time and giving your review of our hotel. It was a pleasure to provide you with our service, Mr. Michael, we hope that you visit again.

8/10 Good

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sergio on 27 Nov 2023
Gracias señor Sergio por tomarse el tiempo en calificarnos.

6/10 Okay

Patricia

Liked: Cleanliness
Disliked: Property conditions & facilities
Bad beds..lik re a rock..staff did not speak english well..did not understand that i had an emergency..had yo ho to hospital in San Antonio..had a bladder infection..much pain

4/10 Poor

Danis

Disliked: Cleanliness, staff & service, property conditions & facilities
The room at the hotel didn't have a window, it was a dark and stuffie. I asked the receptionist if I could have a room with a window and she replied that it would cost me more and if i wanted to update it, I had to reach out Expedia to cancel the reservation. For a minimal change, it seems to me that it was a bureaucratic process--- to change the status of my room. Additionally, visits are not allow by hotel's policies--- that was quite antiquated. I ended up checking out two hours later. The front desk told that they could do the charge without reaching Expedia but i declined politely. I absolutely don't recommend this hotel...if i were the owner of the hotel, I wouldn't be selling a windowsless room.
Stayed 1 night in Jul 2023
Response from Thank you on 19 July 2023
Mr. Danis, we are very sorry that you booked a standard room that is described on Expedia as without a view. We are sorry that the platform does not allow us to put something more specific than that it does not have a view.As you made an external reservation to our system you will have to contact the external company called expedia to make the room change.We are sorry that we cannot make the changes for you since, as mentioned, the platform is external to us.There could be a misunderstanding about the extra person or visitors, but the rules here are that if there is a visitor, they are allowed to use common areas for visitors, this is to maintain order and tranquility in our hotel.If you come with one person to spend the whole night, the only thing we ask is that the second person register, that's all. The room is for a maximum occupancy of two people.You mention that you did not like the room at all but still there is a guest who likes 100% darkness for their rest.The fact is that we have a room for all tastes, that's why this room was given standard 3 and the price is the cheapest we have in the hotel.We invite you to visit more of our rooms to be able to accommodate one that you like the most. We have 10 rooms, five with a view and a penthouse with a view of the municipal square. Thank you very much Mr. Danis for your comments that makes us improve as a hotel to provide a good service. Thank you for your patience and I hope you will give us a second chance to serve you.

10/10 Excellent

Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is one of the best hotels in Chapala and we will for sure come back. Thank you!
Stayed 2 nights in Jul 2023
Response from Thank you on 23 Aug 2023
Plaza Chapala Hotel appreciates your preference. It was an honor to have served you.

10/10 Excellent

Humberto

Stayed 1 night in Jun 2023

10/10 Excellent

Humberto

Stayed 1 night in Jun 2023

10/10 Excellent

patrick

Stayed 3 nights in Jun 2023

8/10 Good

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Area of the hotel is located right in the middle of the town. Very convenient to the restaurants and where the locals sell their trinkets, shoes, clothes and other items. The breakfast which was included was delicious and very nice area to sit and enjoy. The staff is very friendly and always someone there to assist you in any questions you may have. Really enjoyed our stay here in Chapala at Plaza Hotel. Gracias Sandra & Ernest Herrera
Stayed 2 nights in Apr 2023

10/10 Excellent

Nayeli

Stayed 1 night in Apr 2023

10/10 Excellent

Laura

Stayed 1 night in Apr 2023

2/10 Terrible

Luis Carlos

Stayed 1 night in Mar 2023

10/10 Excellent

Fred

Stayed 3 nights in Mar 2023

8/10 Good

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasant and helpful staff. I traveled alone but felt safe the entire time.
Stayed 3 nights in Mar 2023

4/10 Poor

Begona

Stayed 2 nights in Feb 2023

10/10 Excellent

Benjamin

Stayed 2 nights in Sep 2022

10/10 Excellent

Jeb

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and excellent location. We will definitely come stay again.
Stayed 5 nights in Mar 2022
Response from jeb on 21 Apr 2022
Gracias por sus comentarios , nos sirven para mejorar y que pasen una feliz estancia . los esperamos pronto

10/10 Excellent

Gerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You will be happy here
This hotel is just a block from the lake with easy access to the entire town. The hotel is beautiful and clean and the staff are very helpful. I will try to always stay here whenever in the area. The room had a great air conditioner, the shower was hot the only complaint I had was that even though the bed had a pillow topper the bed was to firm for my taste.
Stayed 2 nights in Sep 2021
Response from Plaza Chapala Hotel on 25 Sept 2021
Thank you for telling us how were your stay here. We hope to see you soon here.

10/10 Excellent

griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2021

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness
I liked the high ceilings are n the room.
Stayed 1 night in Jun 2021
Response from Plaza Chapala Hotel on 29 June 2021
Thank you. We decided to get a colonial architecture.

10/10 Excellent

ANNE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small family owned hotel in beautiful old building. Right downtown Chapala across the street from the Plaza. Two blocks from the Malecon. Public transportation available. Breakfast is included. Walking distance to shopping etc. Very enjoyable stay
Stayed 5 nights in Apr 2021
Response from Plaza Chapala Hotel on 18 Apr 2021
Thank you very much for sharing with us how were you here! We hope to see you again!

8/10 Good

Jan, Tucson, AZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully redone hotel! Original architectural character was maintained and improved. Staff is friendly and helpful, and the hotel is immaculately clean.
Stayed 4 nights in Jan 2021

10/10 Excellent

Yolanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay is good, but the breakfast in not good
Stayed 2 nights in Nov 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2020

10/10 Excellent

Lupita, San Francisco Ca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the privacy in the hotel I liked it because is near everything
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar muy recomendado volveré a ir me encanto 😀
Stayed 1 night in Sep 2020

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020

10/10 Excellent

Mark, Pomona, Ca

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful garden, very clean rooms, wonderful staff
Stayed 1 night in Jul 2020
Response from Plaza Chapala Hotel on 6 Aug 2020
Thank you

10/10 Excellent

Patricia

Stayed 1 night in Mar 2024

10/10 Excellent

Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Francisco on 26 Jan 2024
Gracias por tomarse el tiempo de calificar nuestros servicios recuerde que cada día estamos mejorando para llenar sus expectativas y brindarles un servicio de calidad.

2/10 Terrible

Alberto

Travelled with partner
Disliked: Staff & service, amenities
El servicio de expidia fue espantoso pues no se reservo, para que preguntan del hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Mario

Liked: Cleanliness
Stayed 1 night in Apr 2023

2/10 Terrible

Alfredo

Stayed 1 night in Mar 2023

10/10 Excellent

Ofelia Genara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No tuvo mi auto
Stayed 2 nights in Dec 2021
Response from juan on 18 Jan 2022
hola no le entendimos nos pede ayudar mas.?

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación y limpieza
Excelente ubicación, muy limpio y agradable.
Stayed 1 night in Jun 2021
Response from Plaza Chapala Hotel on 29 June 2021
Muchas gracias por tomarse el tiempo de darnos una puntuación. Nos alegra saber que quedó satisfech@ con nuestras instalaciones y servicios. Esperamos verl@ pronto por acá.

4/10 Poor

Roxana

Stayed 1 night in Mar 2021