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"Clean, spacious and friendly staff, has robot service to deliver things to room. The hotspring staff walk around to clean up the place and make sure safety of the surrounding of each pool of hotspring. cleaniness of the surround"

"장백산 못지 않게 좋았던 호텔입니다. 체크인할때 직원분이 너무 친절하게 해줬고 설명도 잘해줬습니다. 배정받은 방도 너무 좋았어요. 바깥공원도 좋아보였는데, 출입구 찾기가 어려웠어요. 조식은 그런데로 괜찮았어요. 그 외 식당은 기대보단 별로였습니다. 전체적으로 괜찮았던 호텔입니다. "

"It was a wonderful stay in a beautiful property and gorgeous location! The staff and breakfast were absolutely amazing!"

"Luxury hotel with excellent food and beverage options. Very helpful staff to help us with sightseeing and outdoor activities."

"Don’t be fooled by the Westin branding. Classic domestic hotel: looks good from a distance but rooms too hot and too dry, no way to control heating, fixtures and fittings falling apart, horrible smells coming from the plumbing, poor cleanliness, offensively bad coffee etc. Honestly, I suspect it’s no better or worse than the neighbouring hotels, just giving an honest review from a European perspective. Staff were very friendly though, and it’s very close to the ski area. Good restaurants...

"Hotel checkin agent did ask me for a ¥2000 deposit even though I've paid in full by a valid credit card when I booked with Hotel.com on-line, but I insisted not to pay the deposit. It was really annoying and I considered it was a harassment. "

"Excellent stay in the hotel, location is superb and nice rooms.The staff 南果梨 is very helpful.Will definitely come back again"