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"bad service in resturant. Not Five star standards"

"The hotel is convenient and clean. The staff were amazing and food like home cooking. An extensive selection of menu. Mr. Rajit at the front desk made you feel like home while "

"Hotel said they don't do online bookings and we had to find another hotel. Do not book silver leaf hotel."

"We booked this hotel for our honeymoon but that was a pretty bad call on our part. The AC in the room didn't work and the room was hotter than the lobby. After about an hour of trying to fix it at 4 in the morning, they offered us a tower fan. I hope this is not a standard for all the 5 star hotels. When we returned after the reception, a huge mirror in the washroom had fallen down over the flush. It could have been pretty back if the mirror had fallen when either of us were using the washroom. The only saving grace was the mirror didn't break when it fell but I wouldn't want to be there if it breaks the next time it falls. Only when we decided to checkout did they offer us a different room but it was after 5 and it was pretty pointless to pack everything and more to a different room for a few hours."

"Here’s a polished, positive review you can use: ⸻ I recently stayed at Best Western Phagwara with my elderly mother, who is a wheelchair user, and our experience was absolutely wonderful. From the moment we arrived, the Hotel Manager went above and beyond to make sure my mother was comfortable. They thoughtfully arranged for extra grab rails in the bathroom, which made a huge difference and showed genuine care and attention to accessibility. It gave us great peace of mind throughout our stay. The staff were exceptionally polite, respectful, and always ready to assist with a smile. Nothing ever felt like too much trouble. The hotel itself is very clean and well-maintained, creating a comfortable and welcoming environment. The food deserves special mention — the restaurant serves absolutely amazing meals, and the breakfast buffet was excellent with a wide variety of fresh and delicious options to start the day. We truly appreciated the kindness, professionalism, and attention to detail shown by everyone at the hotel. I would highly recommend Best Western Phagwara, especially for families traveling with elderly guests or anyone needing a little extra support. We look forward to returning!"

"The rooms were nice and clean, any issues the hotel resolved. The staff were friendly and professional. This was second time we stayed and was not disappointed. The restaurant staff were so nice and made us feel welcomed. Food was spot on and delicious each time. Room service was nice too. Would stay here again. "

"The gym was not operational yet…other than that it was a very good hotel."

"Rooms are equipped with heating facility for good comfort "

"Awful. No heating in the room dispite me upgrading to an executive room. No hot water. I do not recommend this hotel in the winter. I came home ill. For breakfast no juices whatsoever. Never again. I even complained to the general manager of the hotel. Apparently his email address doesn’t work."