"We had one thing we wanted to do, go to the rock and see the monkeys. Staff told us where to go for shuttle but the shuttle stopped running at 4 pm. They failed to tell us that but they said we could go back at 9 am the next morning. The shuttle never came and all they could say was it is a different company. PM clerks even got a little snotty. Why not provide us with a phone number to call instead of having us climb up and down the hill to sit and wait. Great stayed ruined by a lack of help"