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Reviews of Hotel Zlaty Andel

4 out of 5
Hotel Zlaty Andel
Námestí Svornosti 11, Cesky Krumlov

Reviews

8.8

Excellent

Rating 10 - Excellent. 48 out of 84 reviews" "
Rating 8 - Good. 24 out of 84 reviews" "
Rating 6 - Okay. 5 out of 84 reviews" "
Rating 4 - Poor. 6 out of 84 reviews" "
Rating 2 - Terrible. 1 out of 84 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, beautiful spacious bathroom! Breakfast included!
Stayed 1 night in Mar 2024

10/10 Excellent

RONALD

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Hidden gem. Such an amazing stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in beautiful Cesky Krumlov!
Fantastic location, great apartments, ideal location, very nice breakfast, and great staff. Parking was offsite, but easy to get to and the hotel will send a shuttle to get you right away. Thank you!
Stayed 1 night in Aug 2022

10/10 Excellent

Noel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall it’s a nice place with great staff. Wifi not very good in the room. Apart from that, nothing else wrong. Would definitely stay here again if I ever come back to the area.
Stayed 2 nights in Dec 2019

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were given a luxury apartment that had a view of the castle and were also given a ride to the train station. The bar served us and another couple even when they were probably supposed to be closed. Awesome experience
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Extremely large room with great bathroom!
Stayed 1 night in Sep 2019

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/10 Poor

Howard, New York, NY

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The location of the hotel and the rooms are good but unfortunately, the service is quite terrible. Since cars without a permit cannot enter the pedestrian zone where this hotel is located, the hotel sent a car to pick us up from their parking lot. Unfortunately, the driver was quite rude and obviously did not want to do his job. Upon checking out of the hotel, we asked the hotel to drop us off at the parking lot again so our pre-arranged driver can take us to our next destination. The hotel said they can arrange the transport in 15 minutes if we paid a "parking fee." When we refused to pay the fee since our pre-arranged driver was only pick us up near the lot rather than parking inside the lot, the hotel said they could only provide transport if we waited 60 minutes. When we asked to speak to the hotel manager, the staff at reception said that was not possible. I recommend you spend your money at a different hotel where you can get some respect.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we stayed at the adjacent rental apartment (not at the main hotel) and it was AMAZING! very nice place, wish we had stayed for a few more days
Stayed 1 night in Jul 2019

10/10 Excellent

Lloyd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room with a View
Spacious character room with period furniture overlooking central square where most activities took place. Hotel could not have been better situated for festival celebrations. Amenities first class with friendly and helpful staff.
Stayed 6 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location,really lovely staff,wonderful restaurant. no air con and even though we had a fan it was really hot and only about 4 inches berween the two single beds we asked for.
Stayed 1 night in Jun 2019
Response from Paul Lindner on 15 June 2019
Dear Guest, thank you for your great review! We hope we can welcome you again here in our medival city! Have a wonderful day, Paul

10/10 Excellent

Julie, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a wonderful stay in a charming town. We were given a super apartment.
Stayed 1 night in Sep 2018
Response from Paul Lindner on 26 Sept 2018
Dear Julie! Thank you for your positive review! We are glad that you were satisfied with your apartment. All the best and greetings from Cesky Krumlov, Paul Lindner (Hotelmanager)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The hotel location is fantastic, in the middle of the square. Our room (which was clean) was upgraded, which was great. Had an amazing stay overall!
Stayed 1 night in Aug 2018
Response from Paul Lindner on 11 Aug 2018
Dear hotel guest! We are glad and say THANK YOU for your perfect review! Have a wonderfull weekend and see you soon again, Paul (Manager)

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
I booked the luxury suit. It was so beautiful but unfortunately there was no AC. The weather in summer is so hot.
Stayed 2 nights in Aug 2018
Response from Paul Lindner on 9 Aug 2018
Dear Hotelguest, the team of hotel zlatý anděl**** says thank you for your great review! Due do the strict monument protection we are not allowed to install AC in our rooms but we provide fans in every room. I hope we can welcome you soon again here in Cesky Krumlov, Paul Lindner (Manager)

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

tina, beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel, location is very praise, the room is also very beautiful
Stayed 1 night in Aug 2017

8/10 Good

joung h

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in a perfect location.
Room was an apartment with loads of space and many amenities including a washer and dryer.
Stayed 3 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
perfect
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Sabina, united states

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overpriced. Cold Room. Situated near loud street
The receptionist in the daytime was ok. But the night receptionist did not answer the phone , and was talking to her boyfriend the entire night. Our room was loud, cold, next to a loud bar, and we could hear the dogs bark all night long. The bed was awful. This was worth $40 top. I paid 106 euros.. I wish i picked another place to stay

8/10 Good

Teresa

Liked: Cleanliness, staff & service, room comfort
Quaint stay.
The hotel room was comfortable and quaint. The rest of the hotel smelled a bit stuffy and could use a facelift. The large-bus-groups staying in the hotel (and in the city at large) made for a lot of noise and resulted in hot water being in short supply at peak times. The management did get our noisy neighbors to quiet down one night when we complained. I suspect that this is the scenario in most older "quaint" hotels in the town center due to the bus loads of summer tourists dominating the scene in July. Given that the management was responsive, the convenient location and that we enjoyed our quaint room...it was a fine overall experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Fantastic place. Great location. Parking a little walk away, but there is no parking in the core anyways.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was a little noisy being in the square since there is no air conditioning and we had the Windows open to keep cooler. But had a nice breakfast that was included

8/10 Good

Kristen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel in city center
My family of 5 stayed here for one night and wished we would have stayed many more!! We had two rooms, a double and a triple. Would definitely recommend! One room was much louder than the other due to bar noise below, so ask for a quiet one if that would bother you. This is an excellent hotel. The only bad thing was our GPS went crazy trying to find the hotel and we got a little lost, because driving to the city center is pretty much not an option. We happened to find the parking lot on our own, so we parked and walked in to the hotel. That being said, just contact them ahead of time for exact instructions as they do offer a shuttle service. Also, the hotel does not have any elevators, so be prepared for stairs (a lot!) depending on your room. The breakfast room is also located up stairs. The food was very good. Our rooms were HUGE for American or European standards. The hotel has two restaurants and a couple bars attached to it. We ate at one restaurant and spent a very enjoyable evening trying different drinks in the bar area, which got very crowded. The location is fantastic - We could literally walk out the front door of the hotel and be in the main historic city square, which happened to still have the Christmas market going on. We strolled the city, walked up the hill to the castle and found many lovely shops and cafes in this city. We LOVED Cesky Krumlov and I would rate this as one of the best hotels we've ever stayed. Definitely stay here!

8/10 Good

JnJ, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with good staff
Excellent location right in the Market Square. When we first checked in, we had an attic room assigned to us. The bed was made and the towels were new on the bed, but there were a couple of things in the bathroom that indicated that this room was not entirely cleaned after use. For example, there was a shower gel bottle cap that was on the bathroom floor in the corner, and then there was also a small piece of garbage in the bathroom bin. Also, the toilette did not have the paper ribbon confirming that it had been sanitized. The next morning, we spoke to the hotel staff, and we were promptly reassigned to a freshly cleaned room that was much nicer than the attic room we had. Between the new room assignment and all the helpful staff working at the hotel, we had a very comfortable and enjoyable time.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel on main square but surprised that this is top rated hotel in Cesky Krelov. While it was fine for one or two nights, it was more a Best Western type experience and we were expecting better. Perhaps our misperceptions from reviews. But stat and location both excellent.

10/10 Excellent

janet, ontario canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Nice hotel with a convenient location Very spacious rooms Friendly staff willing to assist

6/10 Okay

Verified traveller

Disliked: Room comfort
Lots of noise from closing doors of other rooms. No card key just a one key with heavy key chain which was inconvenient if one person was sleeping and the other one went out. NO WIFI in the room only in the hallway.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very comfortable hotel
very comfortable hotel and very easy to access other parts of the town from the hotel

10/10 Excellent

Celso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Excelente! Tudo certo. Bom atendimento, equipe muito atenciosa.
Stayed 2 nights in Jun 2022

10/10 Excellent

Dasa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Zlatý Anděl
Bol to super výletík s mojou sestrou, ktorý sme si užili. Ubytovanie, raňajky a služby v hotely boli na vysokej úrovni. Veľká ochota od personálu, dúfam že sa ešte tam ešte niekedy vrátime. Budeme odporúčať priateľom. Ďakujeme.
Stayed 2 nights in Jun 2022

10/10 Excellent

Ulrich

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr nettes Personal, super Zimmer und Service, komme gerne wieder
Stayed 1 night in Sep 2021
Response from Paul Lindner on 14 Sept 2021
Sehr geehrter Herr Ulrich, vielen Dank für Ihr positives Feedback! Das gesamte Hotelteam hat sich sehr gefreut! Gerne können Sie sich bei mir jederzeit wieder melden! Wir sind gerne für Sie da! Herzliche Grüsse aus Krumau, Paul Lindner

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freundlichkeit, Sauberkeit, Service hervorragend
Stayed 1 night in Aug 2021
Response from Paul Lindner on 14 Sept 2021
Sehr geehrter Hotelgast! recht herzlichen Dank für Ihre tolle Bewertung! Mich persönlich freut besonders, dass Sie mit unserem Service so zufrieden waren! Danke, dass Sie bei uns zu Gast waren und bis bald! Liebe Grüsse, Paul Lindner

10/10 Excellent

Bruno

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel kann man nur empfehlen!
Stayed 1 night in Jul 2021

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Všechno proběhlo v naprostém pořádku! Personal velmi milý, usměvavý a ochotný! Děkujeme!
Stayed 1 night in Jul 2021

8/10 Good

Günter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We‘ll be back!
Super Lage👍 Netter Empfang, toll renoviert und ausgestattet Gutes Restaurant und Musikbar
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel in Toplage central in Krumlov
Kurzfristig gebucht und upgrad erhalten, sehr netter Hotelchef. Tolle Unterkunft, alles vom Feinsten, großes Bett mit comfortabler Matratze, top ausgestattete Küche (sogar mit Eiswürfelbereiter), alles was das Herz begehrt. Badewanne, separate Dusche und separate Toilette, sehr geoßzügig und geräumig. Frühstück auch alles da, allerdings kann man bei Traumwetter leider nur drinnen sitzen, da auf der 1.Etage. Absolut zu empfehlen, auch für längere Aufenthalte
Stayed 1 night in Jul 2020
Response from Paul Lindner on 12 July 2020
Sehr geehrte Frau Petra, vielen lieben Dank für die positive Bewertung! Wir haben uns sehr gefreut! Einige der Apartments haben auch einen kleinen Balkon. Auf ein baldiges Wiedersehen freut sich das gesamte Engel-Team! Liebe Grüsse aus dem sonnigen Krumau, Paul Lindner

10/10 Excellent

Günter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genialer Silvesterabend
Wir haben im Hotel Zlaty Andel einen wunderschönen Jahresabschluss verbracht mit einem genialen Silvesterabend.
Stayed 2 nights in Dec 2019

10/10 Excellent

Makiko

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
居心地の良い部屋、朝ごはんはコーヒーの味
Stayed 1 night in Dec 2019

10/10 Excellent

carlos e.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente la atención, como. O había habitaciones nos pasaron a un depto excelente
Stayed 1 night in Oct 2019

8/10 Good

PUI YI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

sungmin

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Der Service war toll und so zuvorkommend! Hotel liegt direkt am Hauptplatz, also ist man sofort bei allen Sehenswürdigkeiten, Restaurants, Shops etc. Wurde von einem Oberösterreicher gekauft, also Deutsch war absolut kein Problem! Die Zimmer sind super - eine Art Maisonette mit 2 Stockwerke. Im Keller gibts eine Cocktailbar mit einer riiiesigen Auswahl. War alles top. Würde sofort wiederkommen!! Großartiges 4* Hotel! Nur zum weiterempfehlen!
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness
Disappointed
One of the front desk staff is really rude and make mistake on room arrangement without apology (actually I was blamed for no reason!) Luckily, another one is quite helpful on the day of leaving Room is quite spacious but old fashioned, which is compatible with this old but beautiful town Situated in middle of the town, very convenient to everywhere Shower pressure can be low when more people accommodate in the hotel
Stayed 3 nights in Jul 2019

10/10 Excellent

Gernot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herrliche Lage im Zentrum von Krumau
Stayed 4 nights in Jul 2019

6/10 Okay

Minju

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
위치최상, 트리플룸에는 전기포트, 냉장고 없어요!
위치 최상! 미라벨공원과 매우 가깝다. 그러나 전기포트, 냉장고가 없어서 조금 아쉽다. 전기포트는 리셉션에서 달라고 하니 주었지만, 기본적으로 구비되어있지않아 아쉬웠다.
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019