Cerro la Ballena Holidays from AU$1,456

My favorite hotel to stay in. It’s clean and in the center of everything.

The overall hotel was really nice but the rooms had lots of dust and barely enough towels had to keep asking the housekeeping. The bordeux tower view was nice but the window was very dirty and not a good visibility in daytime at night was fine. But the elevators did go down the second day and only had one or two working and in the building there were a couple of escalators not working. Id give is 3.5 stars for the price it aint bad.

Staff was awesome and helpful

I complained with the manager of the hotel and housekeeping for the poor management of my request to clean my room after the toilet got clogged. 9 am I requested to have the room clean (while we are out of the hotel) but returned to the hotel at around 2PM and the room was not cleaned yet. I called like 4 times and everytime I called, I was told that the cleaner is on its way (1st call was told it will only take 15-20 minutes) and took about an hour until after I complained that the cleaner arrived. When I spoke with another housekeeper on line and the manager I was told that all my earlier calls were not recorded (which explained why the room was not cleaned and the follow up cleaner never arrived). Its very frustrating.

The only thing I did Not like was that we had baby food & medicine that needed to be refrigerated and the room didn't have a refrigerator to store the items, they only have a "stocked" refrigerator with beverages that charge your credit card if you Move them.