Cerro la Ballena Holidays from AU$232

The room that we saw on the site versus the room, we were rented was night and day. The room we were rented looks like it hasn’t been remodeled since since Elvis was alive. The property is very dated on the interiors of the rooms. The lobby was nice enough, but the staff was super annoying with trying to put you on buying timeshares every 30 seconds we were pitched probably 15 times in a three day stay which is ridiculous. This property caters so much older clientele, which is fine but don’t show me a remodeled room then rent me a room that has red velvet carpet and amenities that look like there from the 1960s. I would never stay here again.

the hotel’s outdated appearance was hard to ignore. aesthetic felt stuck in the past,It gave the property a tired, uninspired vibe. The dining experience was an even bigger disappointment. The food quality at the hotel’s restaurant was consistently poor,meals were bland, overcooked, or lacked freshness, making every dining attempt underwhelming. To top it off, the wait times were excessively long, often 45 minutes to an hour, even when the restaurant wasn’t crowded. which only added to the frustration. While the clean rooms were a redeeming factor, the outdated look and abysmal dining experience significantly detracted from the stay. I’d only recommend this hotel if you’re prepared to overlook the dated aesthetics and dine elsewhere.

The staff and rooms are amazing! Great boutique hotel feel. :)

The hotel and the staff were amazing. The elevators were too crowded, specially during the weekend. The location was perfect but the lobby area and the entrance need an update.