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"Absolutely shocking. Arrived at 7.20pm. Check in was between 5-8pm. No sign of anyone. Phoned both phone numbers and messaged via hotel.com - no answer from property. Waited there for an hour. We were extremely tired after leaving the UK at 7am!!! Had to find another hotel at ann extra cost. Eventually arrived around 9pm. Hotel owner phoned me at 10.38pm, waking us up, to ask where we were and apologise! What a joke. A formal complaint has been made to hotel.con who were extremely helpful...

"Great hotel - food excellent "

"Lovely hotel in a lovely area, super staff, and great area."

"Jack and Isabelle were very kind, and freindly making me feel more like friend then guest. Room was clean and comfortable, I will definitely stay again when in area!"

"good rooms , friendly staff and airport shuttle"

"Love countryside retreat by the river with an excellent diner offering "

"Parking was easy and a good location right in the river"

"Very nice location for families. Close to the water."

"great quiet place"

"Wonderfully quaint B&B in and old mill. Our room was right up in the roof space. Might not be suitabe for some as the stairs are very steep and windy, and our room had two low beams at face height, but it certainly had character and charm."

"Clean room, close to the airport, kind staff. "

"It’s a great place where to stay"

"is okay"

"Fantastic hotel in a great location. Breakfast it the solarium was amazing and the pool was epic"

"Perfect for a sleep and a morning shower. Amazingly nice receptionist. Thank you!"

"Beautiful property which was restful and appreciated after many days of travel. Amazing breakfast. "

"The reception person was not very friendly. The rooms smell bad. The vibe of the hotel was just bad."

"Lovely quiet location, fabulous rooms and excellent food."

"Confusion on arrival, their Shuttle service instructions could be more specific."