Family Hotels & Resorts in Central Kenya Coast from AU$116

"A most beautiful hotel and spa well named Serena Everything was top class and a further visit for us is planned Total relaxation with the most lovely staff ensuring your holiday is perfect "

"Room was clean with a beautiful sea view, there are 3 outdoor pools (1 which is adults only) Only one of the pools has a bar near by. There is a really nice look out bar which is nice to grab a drink at before you return to your room to get ready for the evening. Drinks are ok, pilsner beer is bottled and included on the AI package. The cocktails aren't anything special and the food is also ok. The hotel has a ship theme which is nice and it docks in different countries each day. The staff are really friendly and the Italian that is included in the AI package is also really nice. Overall I would stay here again "

"Everything was fabulous. The staff are so helpful and welcoming. Delicious fresh food. Clean, spacious room. Wonderful."

"Just perfect as always is. "

"The room was super clean and with complementary water, coffee and tea. Even offer little chocolates on evening. All areas super accessible and clean"

"The ocean was visible from my patio. I don't use spas."

"Rooms are basic and in need of modernising and decorating - old and dirty, and the doors are very insecure. Service is terrible, most staff are very slow and indifferent, assuming that is you can actually find them. Drinks take an age to arrive and you have to ask several times. If you are looking for cheap and cheerful then the hotel is ok, but it is not somewhere i would choose to stay again. "

"Check in went poorly as there was some confusion regarding a change in meal options. Then the room we were put in had a leaky A/C unit so we were moved to another room which we then had problems with the door lock. I have to say that with all of these minor problems they were rectified very quickly. I was surprised to find there was no refrigerator in the rooms but I should have checked the facilities provided. I dont know why they provide a tv when there in nothing you can watch on it and not even a communal tv where sports can be watched. We had opted for the dinner option for the first evening and on going to the restaurant where dinner was being served found a very limited variety of dishes available. After serving myself I returned to my table and started to eat only to find everything was cold. I asked my wife how her food was and she said hers was also cold. I then went and checked the baine maries and found they were all cold, well definitely not anywhere close to the 60 degrees Celsius they should be. I then complained about the cold food and pointed out that the possibility of food poisoning using cold baine maries was a real possibility. They then took my plate of food away and about five minutes later returned with the same plate of food and indicated it had been reheated, again a perfect recipe for food poisoning, but it was actually cold. I then left the restaurant and went to reception asking to see a supervisor or even better the manager. Not good "