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Everything about this place from the first step through the door to the last step out just oozes class highly recommended

A most enjoyable and comfortable stay. It is abundantly clear that the staff take pride in providing a very high standard of service. They are attentive and personable. The breakfast is excellent. Highly recommend.

Very clean and comfortable room for a night before traveling to the airport. Only downside is the very bright green light on the phone on the wall - either wear an eyemask or be prepared to try to block it out (if the property could work out how to dim this light a bit, I think everyone would be happier!)

Location was excellent. Room service very good, staff all helpful. We did not have breakfast every day but when we did it was very good.

The front desk staff seemed busy when we checked in and were a bit rude and short with us which was disappointing. However the hotel is beautiful with great amenities such as gym/sauna and we enjoyed the balcony.

The hotel is in an ideal location to explore the old town and beyond by foot, but still quiet despite the central location. The bathroom was modern with a great shower. We were grateful to be offered a very early check in after travelling for over 24hrs.

Stylish elegance

A very conveniently located hotel- a walking distance to railway station, bus station, the old town, and a large shopping mall. The hotel itself has its own restaurant and the breakfast was very delicious and had a good selection. We definitely return next time in Krakow

Great convienient to airport

Nice room but pillows are crap feather down so really not good

Perfect location. Everything was wonderful

I found the hotel well maintained. It was in an excellent location in Lubianjia, close to the river & shops. I enjoyed the breakfasts. The staff were helpful & friendly. Howrvet, I did not get my Expedia VIP access perks on both occasions. This was disappointing.

Excellent location - walking distance to Old Town and added bonus most Day Tours pick up at the City Hotel. Rooms somewhat small, were clean and good facilities, including a refrigerator. Staff were excellent and very helpful. Breakfast very extensive and well presented. In house bar menu, while not extensive, the food was excellent and good value, especially if you needed a break from going out to local restaurants. Overall excellent hotel and good value for money.