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Reviews of Tru by Hilton Cedar Rapids Westdale

2.5 out of 5
Tru by Hilton Cedar Rapids Westdale
3900 Westdale Pkwy Sw, Cedar Rapids, IA

Reviews

8.8

Excellent

Rating 10 - Excellent. 406 out of 704 reviews" "
Rating 8 - Good. 191 out of 704 reviews" "
Rating 6 - Okay. 62 out of 704 reviews" "
Rating 4 - Poor. 27 out of 704 reviews" "
Rating 2 - Terrible. 18 out of 704 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Zac

Liked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Twylla

Liked: Cleanliness, staff & service, property conditions & facilities
It was very cold all over. I had to turn the heat up to get the room warm. Was very basic furnishings with only a straight chair to sit in. Only harsh overhead lighting. Otherwise clean and sufficient for an overnight stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Deren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't see any USB chargers in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Tara, Orion

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and friendly staff. Our family of 4 spent the night before our morning flight from Cedar Rapids airport. Conveniently located across the street from Kwik Star, made it easy to buy some evening snacks. We did not use the pool. Water temperature was on the cool side. Would stay again.
Stayed 1 night in Mar 2024

10/10 Excellent

Thomas, Orono

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern with gym
Stayed 1 night in Mar 2024

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Kenia Nahomi Salgado

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing honestly
Stayed 3 nights in Mar 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property, friendly staff would definitely again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Colleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024

6/10 Okay

Clint

Liked: Property conditions & facilities
It’s ok
Stayed 1 night in Jan 2024

10/10 Excellent

Christine Kimball

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The continental breakfast was good although I would’ve liked to see gravy on the menu
Stayed 4 nights in Mar 2024

10/10 Excellent

Katrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, bed comfortable, friendly staff, so much around it.
Stayed 3 nights in Mar 2024

8/10 Good

Ashley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool Table in the lobby was a nice fun add on
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick stop for a college visit. Perfect for 2 men to chill and have a clean place to stay. Easy serve breakfast some decent tv options for those late nights. Nice things included the extras. Multiple spaces to chill, pool, pool table as well made it fun bonding. Close to everything.
Stayed 3 nights in Feb 2024

8/10 Good

Heric Alfredo de Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and the front desk personnel were very nice. One of the cleaning staff appeared to be very young and while doing her duties was on the phone arguing with someone very loud with no regard of anyone in the rooms.
Stayed 2 nights in Feb 2024

10/10 Excellent

Emir, St Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice we stayed there also couple years ago
Stayed 1 night in Feb 2024

4/10 Poor

Elizabeth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The staff was very friendly and nice. Pancake maker didn’t work for breakfast, no bread either. Bed was super hard and pillows were lumpy.
Stayed 1 night in Jan 2024

6/10 Okay

Steven

Travelled with family, Travelled with pets
No microwave or coffee maker in the room although the did have brewed coffee in the lobby.
Stayed 1 night in Dec 2023

10/10 Excellent

Saif-Uddin, Nashville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kendall

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Dec 2023

10/10 Excellent

Gary D.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Dexter

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 1 night in Dec 2023

6/10 Okay

JAMES, Fort Myers

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Cheney Vander, Edgerton

Stayed 1 night in Dec 2023

10/10 Excellent

Jeri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly accommodating staff
Stayed 1 night in Nov 2023

10/10 Excellent

Angela

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's nice that this property is pet-friendly and has a designated grassy area for dogs to go to out the back doors. Thank you!
Stayed 1 night in Nov 2023

10/10 Excellent

Ann

Travelled with family
Liked: Staff & service, property conditions & facilities
Loved the contemporary design. No smelly rugs.
Stayed 1 night in Nov 2023

10/10 Excellent

Richard, Rosemount

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet
Stayed 1 night in Nov 2023

4/10 Poor

daron

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Don’t recommend
Lights didn’t work. Staff was uncomfortably confrontational.
Stayed 1 night in Nov 2023

10/10 Excellent

Stephani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Sean (sp?) at front desk as fabulous.
Stayed 1 night in Oct 2023

8/10 Good

Don

Liked: Cleanliness, staff & service, amenities
My stay was great! the common area allowed our group to relax and play some pool and get to know fellow co workers. Parking was a little tough, but when you visit good hotels, they are busy so this didn't bother me a bit! Besides my shower head being broken, there was nothing wrong with my stay. Ill be looking for a TRU property on my next vacation for sure
Stayed 2 nights in Oct 2023

10/10 Excellent

Tracey

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, nice rooms, and a good breakfast.
Stayed 2 nights in Oct 2023

8/10 Good

thenmozhi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay at Tru by Hilton
No complimentary water bottles kept in the room. Water is such essential item must be there in the room at least a couple of water bottles for any emergencies. Also there is no microwave in the room. Otherwise we liked the hotel lobby and room interior.
Stayed 1 night in Oct 2023

4/10 Poor

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was extremely small and difficult to maneuver with 4 people in the room. there was no room for luggage in the room. I had to select my clothes for the next day and then return my luggage to my vehicle. The beds were comfortable though.
Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

6/10 Okay

Chris

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Room was dirty. Upon arrival we had to have housekeeping change the sheets on the bed. Disappointed in the breakfast. Not really much to choose from. Front desk not very friendly upon checkin. Didn't really explain anything to us. Didn't ask for Hilton rewards so I never got my rewards. Lighting in room was confusing. Couldn't figure out bathroom lighting so most of time had to use bathroom in dark. The hotel was ok for one night stay but overall probably would not stay there again.
Stayed 1 night in Oct 2023

10/10 Excellent

Shantanu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Gururaj

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very nice to stay, very co operative staff
Stayed 4 nights in Oct 2023

8/10 Good

Dinesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Stacy

Stayed 1 night in Oct 2023

2/10 Terrible

Schnell

Stayed 2 nights in Sep 2023

2/10 Terrible

Schnell

Stayed 2 nights in Sep 2023

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the marketplace with plenty of unique seating to accommodate groups of different sizes. Pool table was a hit!
Stayed 1 night in Oct 2023

4/10 Poor

Debbie

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Oct 2023

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, nice breakfast and lobby has pool table and games.
Stayed 1 night in Sep 2023

10/10 Excellent

Peter, Ellicott City

Stayed 1 night in Sep 2023

10/10 Excellent

Cher

Stayed 1 night in Sep 2023

4/10 Poor

Ronald

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Bad mattresses
Cute and trendy. Terrible mattress and the staff was not friendly. It was a little after the breakfast cut off time and i tried to pour a juice. No one said anything they just clised the window to close the breakfast area. Rude.
Stayed 1 night in Sep 2023

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great job
The front desk staff was fantastic. I can’t say enough about how friendly, courteous and just overall great they were.
Stayed 1 night in Sep 2023