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Reviews of Days Inn by Wyndham Cedar Falls- University Plaza

2 out of 5
Days Inn by Wyndham Cedar Falls- University Plaza
5924 University Ave., US 63 and University Ave., Cedar Falls, IA

Reviews

6.2
Rating 10 - Excellent. 148 out of 1000 reviews" "
Rating 8 - Good. 277 out of 1000 reviews" "
Rating 6 - Okay. 238 out of 1000 reviews" "
Rating 4 - Poor. 179 out of 1000 reviews" "
Rating 2 - Terrible. 158 out of 1000 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Except for the lack of elevator, it was excellent.
Stayed 1 night in May 2024
Response from Days Inn on 22 May 2024
Dear Carol,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We appreciate you taking the time to share your comments with us. Your kind remarks are being shared with our staff.We are very pleased that you had a pleasant experience and would like to take this opportunity to thank you for your patronage.We appreciate your feedback, and we hope to welcome you again in the future.Sincerely,Hasmukh KalariaGeneral ManagerDays Inn by Wyndham Cedar Falls

6/10 Okay

Usman

Travelled with group
Liked: Staff & service, amenities
Average motel
Stayed 1 night in May 2024
Response from Days Inn on 19 May 2024
Dear Usman,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,Days Inn

2/10 Terrible

Rebecca

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nasty dirty, garbage behind fridge, chair, nothing was dusted, no TV unless you want to pay for it. Furniture was dirty microwave was not cleaned out that greasy in the back and on the sides towels were dirty think had food or blood in it there is spots on the wall by the sink, sheets were dirty and comforters were stained. We walked in and pretty much walked out after we took video and pictures and left the building. I would not recommend this place at all oh yeah and on top of it it has bed bugs.
Stayed 1 night in May 2024
Response from Days Inn on 19 May 2024
Dear Rebecca,We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. Sincerely,Days Inn

2/10 Terrible

Meghan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first room that we were given was dirty, furniture was not in place, and the air conditioner did not work. We asked if we would be able to get a different room and we were told no. Finally, after going down to the office again the next morning, my boyfriend was able to get us a new room after the property manager had heard about our situation. Unfortunate for the guy that got yelled at by his boss for not giving us a new room with working air, but maybe should have just done your job in the first place, and we wouldn't have to complain again while your boss was there. Overall, I was not too pleased with our experience, and probably won't be staying there again.
Stayed 2 nights in May 2024
Response from Days Inn on 16 May 2024
Dear Meghan,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,Days Inn

2/10 Terrible

Daryl

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Days Inn on 19 May 2024
Dear Daryl,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.Sincerely,Days Inn

2/10 Terrible

eddie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was filthy: no carpeting had been vacuumed in ages, windows were very dirty, in the room, the furniture was dusty, the mirror was dirty, the paint was brushed here & there on the towel bar and dripped on the carpet, the TV remote didn't work, even after they put in "new" batteries, in the breakfast, the coffee was out and the pancake batter was out, leaving almost nothing. For the price, we expected clean and just a modest breakfast.
Stayed 1 night in May 2024
Response from Days Inn on 19 May 2024
Dear Eddie,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. I look forward to serving you in the future.Sincerely,Days Inn

2/10 Terrible

Becky

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I wouldn’t recommend this place. It’s not clean at all. No electric plugin to use. They are all just basically for the tv, and the refrigerator . Then by the bed they use a drop cord. Smoke alarm is taken apart from the wall and part is laid behind the tv, bathtub hasn’t been cleaned for months,refrigeraytor was dirty the mirrors hasn’t been cleaned for months. It was very filthy. I took pictures and talked to them about the room . Of course they don’t understand English well. They kept say oh redoing the rooms. They charge me a deposit for the room . They said I wouldn’t be charged until when I check out and nothing damage. They lied about it. On my mobile bank app showed they already took it out . When I confronted them they tried to tell me o it hasn’t. They won’t listen to what I would say or ask them.
Stayed 1 night in May 2024
Response from HK on 12 May 2024
Dear Becky,Thank you for choosing the Days Inn by Wyndham Cedar Falls for your recent stay.We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful. Also, upon check-in we take authorization for security deposit. Authorization means the amount remains on hold from your account and when you check-out that amount is released from our end. Now, depending upon the bank account, it usually takes 2-5 working days to be reflected in your bank statement. Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I appreciate you taking the time to share your experience with me. Sincerely,Days Inn by Wyndham Cedar Falls

4/10 Poor

Judith

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Extremely dirty , carpet in hallway was not vacuumed in a long time . We got to our room and mirrors were so dirty , the bathtub and shower curtain were filthy , we wouldn't use it . The beds were clean and comfortable . I would not stay again . I did not complain because I just wanted a place o sleep after granddaughters' graduation .
Stayed 1 night in May 2024
Response from Days Inn on 12 May 2024
Dear Judith,Thank you for taking the time to share your experience which was unfortunately not the one which we would like any of our guest to go through. We value the opinions of our guests and evaluate each message, suggestion, and comment to find out how we can better improve our service to you. We strive to provide services that guests find timely and helpful.Your feedback from your stay will help us identify opportunities where we can focus on making improvements.I again appreciate you taking the time to share your experience with me. Sincerely,Days Inn by Wyndham Cedar falls

10/10 Excellent

Shailesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, i slept very well.
Stayed 1 night in Apr 2024

2/10 Terrible

Trisha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was not clean at all. Absolutely unacceptable
Stayed 1 night in Apr 2024

2/10 Terrible

Patrick

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Asked operator the night before about breakfast time. He said 6 am. By the time I left at 6:30 , no one was there to bring breakfast.
Stayed 1 night in Apr 2024

2/10 Terrible

Daniel, Madison

Disliked: Cleanliness
Stayed 1 night in Apr 2024

2/10 Terrible

Roberto, Bloomington

Disliked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Apr 2024

6/10 Okay

Fitzgerald

Disliked: Amenities
Was a little off the Interstate I was travelling , good eating options around the property
Stayed 1 night in Mar 2024

2/10 Terrible

Craig

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My reservations were cancelled two days before by text saying they ran out of the room I booked and paid for a month earlier. After calling and complaining they hooked me up with a single bed. When I got to my room I found it to be dirty, the fire alarm wasnt there, the lock on the door was not there, and the air conditioning unit did not work. I asked for another room and they said sorry and I could check out for a refund. Not a good experience at all.
Stayed 2 nights in Mar 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was absolutely HORRIBLE! The staff was RUDE, yelled at me, and called me dumb all because he said Expedia didn't send him the right room that id booked. It was so dirty inside, smelled like Marijuana, and the hotel room had blood on the wall! The staff also screamed at a guest that asked for his key to be rescanned bc it wouldnt work anymore. I felt very unsafe in this place! NOTHING lIke the pictures on booking site! Looks more like an hourly rate room would look like. DO NOT BOOK HERE!
Stayed 2 nights in Mar 2024

2/10 Terrible

Holly

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was very very rude! I booked a double bed and only had a single bed, had the receipt to show him and he yelled at me and told me i qas ceazy! There was blood on the wall and the whole building looked so dirty and smelled of Marijuana. He hung up on people calling the front desk and when someone came down and told him his key wouldnt work, the front desk guy yelled at him and told him he would do his key this time but he needed to leave his door open if he left again. They wouldn't give me a refund since i couldnt stay at the hotel since he said no more rooms were available. The hotel looked more like qn hourly rate then a weekend stay. Worse experience I've ever had at a hotel!
Stayed 1 night in Mar 2024

8/10 Good

Douglas

Liked: Cleanliness, staff & service, amenities
Not as nice as It looked in pictures.
Stayed 1 night in Mar 2024

2/10 Terrible

Kenneth J.

Stayed 1 night in Feb 2024

2/10 Terrible

Jared

Stayed 1 night in Feb 2024

4/10 Poor

Alfred

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I asked for early check in, if possible. He said 2pm, as he didn't get cleaners until 12 noon. At 2 pm he says he told me 230.I decided to just wait in my car until 3. Hallways filthy. Bed skirt ripped, caulking in room terrible, smoke detector hanging down from wall. TV did not work.
Stayed 2 nights in Feb 2024

2/10 Terrible

Jessica

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely disgusting!! There was food from previous people in the microwave!!
Stayed 1 night in Feb 2024

2/10 Terrible

Drew

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap hotel
Horrible experience
Stayed 1 night in Feb 2024

8/10 Good

Angie, West Des Moines

Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away!!
Horrible! Homeless people sleeping in the lobby. Front desk associate was rude and not helpful at all. We did not feel safe staying here and went elsewhere to stay due to the conditions.
Stayed 2 nights in Jan 2024

2/10 Terrible

Dale

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Miserable
It was cold as hell no heat so it was miserable
Stayed 1 night in Jan 2024

2/10 Terrible

DENNIS

Business traveller
Disliked: Staff & service, room comfort
Cold Reception
The room temperature in both rooms were cold. Tstat was raised to 80 degrees and room did not warm up during the 2 day stay. Fan speed would not increase. Room card key was not correct on check in and was returned to fix. Next day room key did not work again.
Stayed 2 nights in Jan 2024

4/10 Poor

Tracey, Spencer

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lobby, stairs, and hallways very dirty as not vaccumed in quite some time. Had no heat in my room
Stayed 2 nights in Jan 2024

2/10 Terrible

Sean

Disliked: Cleanliness, property conditions & facilities
Heater in room didn’t work, they brought us a space heater. Room was dirty, cops taking care of fighting couple outside our door until 2am. Staff was nice.
Stayed 3 nights in Jan 2024

4/10 Poor

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

2/10 Terrible

gary, napoleon

Stayed 1 night in Jan 2024

2/10 Terrible

leslie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Got there they put us in a room that was not nasty, they changed our room heat didn't work. Our friends room had dead bugs all over it. We were completely disappointed and will never stay there again.
Stayed 1 night in Jan 2024

4/10 Poor

Erik

Disliked: Cleanliness, property conditions & facilities
Room hadnt been vacuumed, no TP in room, phone to front desk didn't work, no breakfast, (which if there were, wouldn't have touched it) Better than sleeping in my car.
Stayed 1 night in Dec 2023

4/10 Poor

Kylie

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
my room was not cleaned completely. The toilet paper was nearly empty. Old water bottles on the floor, old rotting food in the fridge.
Stayed 1 night in Dec 2023

4/10 Poor

Mary

Disliked: Cleanliness, staff & service, amenities
I literally waited in the lobby for 1 hour as there was confusion between travelocity and the new manager on site. I never had any problems staying at this hotel when it was under previous mgmt. The manager would not do anything to help me and the area outside my room was pilled high with boxes and junk. I don't know what it all is, from but I took pictures. I have stayed there countless times, but never again with the new mgmt!

6/10 Okay

William

Stayed 2 nights in Dec 2023

8/10 Good

Cayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not to bad
It was quite clean and easily accessed
Stayed 1 night in Dec 2023

4/10 Poor

Thomas

Disliked: Staff & service
Wow
Stayed 1 night in Dec 2023

2/10 Terrible

Tyler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Nicole

Travelled with family, Business traveller
Disliked: Cleanliness
Area was nice. But when we arrived at 8pm the room wasnt completely clean. At check in the owner told us give them 20 minutes and so we went to eat came back and room still wasnt finished after 35 minutes. The owner came up and had to finish vacuuming and i used their cleaner and wrag to clean sink counter and tup. Other then that the stay was good
Stayed 2 nights in Dec 2023

4/10 Poor

victor

Stayed 1 night in Nov 2023

2/10 Terrible

Jody

Stayed 2 nights in Nov 2023

2/10 Terrible

Jennifer

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Michelle B on 4 Dec 2023
Thank you for taking the time to provide feedback about your stay. I apologize for the inconveniences you experienced. We'd like to know what issues you had while staying with us. We appreciate you staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
family
Decent place. Hallway needs to be vacuumed
Stayed 1 night in Nov 2023

4/10 Poor

Julie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for so I wasn’t expecting much but at least the room could have been vacuumed. At least the beds were clean.
Stayed 1 night in Nov 2023

8/10 Good

Eric

Stayed 1 night in Nov 2023

10/10 Excellent

David

Business traveller
Stay here
The staff was, as always friendly the place was clean minus the inside of the microwave
Stayed 4 nights in Nov 2023

6/10 Okay

Darrell

Liked: Staff & service
Stayed 2 nights in Nov 2023

4/10 Poor

Erika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023