Premier Suite
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Reviews of Mezzo Hotel

4 out of 5
Mezzo Hotel
Corner F. Cabahug & Pres. Quezon St., Cebu

Reviews

7.6

Good

Rating 10 - Excellent. 59 out of 203 reviews" "
Rating 8 - Good. 82 out of 203 reviews" "
Rating 6 - Okay. 27 out of 203 reviews" "
Rating 4 - Poor. 19 out of 203 reviews" "
Rating 2 - Terrible. 16 out of 203 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Cedrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel 9 out of 10. Highly recommend the staff was wonderful and kind. The rooms were clean and comfortable.
Stayed 11 nights in Mar 2024

8/10 Good

Theresa E.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need more toilet paper in the bathroom.
Stayed 1 night in Mar 2024
Response from Cherry Joy Pepito on 11 Mar 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Janina Lou

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Pillows are old and flat, bath towels are old and so thin. No hand towels no face cloth no bath mat. Breakfast is gross, always the exact same food everyday. Staff are very nice. Location sucks
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

10/10 Excellent

Josefina

Stayed 4 nights in Jan 2024

2/10 Terrible

Santa

Disliked: Cleanliness, property conditions & facilities
They made us to wait for check in 1hour coz they are not ready for our room even check in time passed
Stayed 1 night in Jan 2024
Response from cherry joy pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

10/10 Excellent

Lionel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again
The staff were friendly, courteous, & always helpful
Stayed 1 night in Dec 2023
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Charles

Travelled with family
Disliked: Property conditions & facilities
Afraid to leave my room
Staff entered room at all times of day and night without announcing themselves or knocking . Things in the room was altered or moved, and no service provided at that time.
Stayed 2 nights in May 2023
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

6/10 Okay

Aldrin

Travelled with family, Travelled with partner
Liked: Cleanliness, property conditions & facilities
I love the suite room it was very good and huge … just don’t like the shower area…
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Chito

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this for my parents to attend an event held in same Hotel. Per family experience, Hotel is good and staff were nice as well as accomodating. The only issue i got with this booking was paying extra for breakfast and not getting what you paid. So, I would say posted option for breakfast in expedia when booking this Hotel is not reliable. I would suggest paying the breakfast directly to the Hotel during your stay.
Stayed 1 night in Sep 2022
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Tao

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quite a good deal. i happened to stay at the room near a wedding party group, which has more than 5 people chatting at night, a little bit noisy, otherwise, it is perfect
Stayed 2 nights in Apr 2022
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

6/10 Okay

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cebu Visit
The doorman and reception staff and every staff member i interacted with during my stay were polite and helpful. Prior to arrival contacting the hotel was very difficult and took 3 days of phone calls to eventually speak with someone.....very frustrating waste of time. The room was clean and comfortable. However nearly every day the room was serviced some things were replaced but others werent.....very confusing. on two occassions the bathmat was taken but know clean bathmat was left??.....as i kept explaining to housekeeping this was dangerous as the floor was slippery when wet. On one occassion the towels were taken but no fresh ones left?? Both these situations were able to be rectifiied by contacting the staff .....but was just strange situation On several occassions the coffee sachets that i used werent replaced the next day......and when i contacted the staff and advised i only needed coffee (no sugar no creamer no tea) ......i got tea and sugar left in my room but no coffee?? overall stay was good and all staff i spoke to were polite and helpful......just some strange things with the room
Stayed 9 nights in Mar 2022
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

Verified traveller

Stayed 2 nights in Jan 2020
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

alexander

Travelled with group
Disliked: Staff & service, property conditions & facilities
Never go here again
Worst service i have meet in a hotel. They didn't even show way to elevator. Gave us wrong room, 40min for check in (no other coustomer), smells bad and no service mind at all. Did check out after 3hours and book another hotel
Stayed 1 night in Jan 2020
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service
Very disappointing experience! Hotel is showing images not related to the room you'll get!! Hotel management is not decent in giving you what you paid for and what you expected.
Stayed 5 nights in Jan 2020
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Marc Louis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
baby's dayout
had a relaxing stay with my family
Stayed 1 night in Dec 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Eslam

Travelled with family
Stayed 3 nights in Dec 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

bret

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel despite lack of a doorman
The hotel is tucked away down a back street in an old district of Cebu city called Mabolo. Upon arriving there was no doorman to greet us or carry our suitcase up the steps in front of the hotel. Normally this wouldn't have been a problem however i had an accident 2 weeks prior and had injured my back so it was a real struggle to get into the lobby. The Lobby itself is quite pleasant with lots of marble and an open fish pond although strangely no seating unless you sit on the ponds edge. Checking in was straight forward as i had prepaid through hotels.com and only needed a signature a copy of my passport and a 1000 peso deposit. The receptionist gave us our room card and wifi logins and then left us to it. Upon entering the room it was already air conditioned which was a pleasant surprise in the Philippines as you usually have to activate it once you enter. The room which was a junior suite was of a reasonable size and very clean. The reason for going for it was that it had a full size bath which i wanted for my aforementioned bad back and i had three long baths over the 2 days we stayed which set me up for the long haul flight back to the UK. The bathroom also had a double size shower which worked well for the wife and overall i would say it was one of the best i have experienced in the Philippines over the 25 years I have been going there. Overall a good stay which could be enhanced by having a full time doorman (i did spot one on the middle day when i didn't need him).
Stayed 2 nights in Oct 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office ManagerFront Office Manager

6/10 Okay

Charles

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Really
Management intervention to assist in caring for customer needs. I was not sure that front desk cared if I stayed at the hotel or not. Front desk fumbled with paperwork, and getting me checked in properly, and the same with my guest. It took several attempts to program the room keys.
Stayed 1 night in Oct 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

Majid

Liked: Cleanliness
Disliked: Staff & service, room comfort
Alto a nice hotel, staff where vary rude, spoke to my pa
Stayed 1 night in Sep 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean , nice very quiet and very good wifi.
Stayed 4 nights in Aug 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
"Upgrade" ---to a SMALLER room, with a SMALLER bed
booked a Suite with a King-sized bed and a bathtub. was "upgraded" to a smaller room, with a smaller bad, with NO bathtub. I asked to be moved to what i booked, i was made to wait 2 hours. But was made to stay in the same room. disappointing.
Stayed 3 nights in Aug 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

OrbitzPlatinum, NY

Business traveller
Disliked: Staff & service, amenities
For my Aug23-26 stay, i booked a suite with a king-sized bed & bathtub. I was told i was “upgraded” but when i got in, it was a smaller room, with a queen-sized bed, and no bathtub. I asked to be moved. Then I was made to wait 2 hours. And in the end, i still had to stay in the same room. Disappointing.
Stayed 2 nights in Aug 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The staff was very friendly and courteous. The amenities are seriously lacking. The pool is very small amd and partially indoors. No seating around the pool. The pool bar is just a small counter in the corner that wasn't staffed when I went. The convenience shop wasn't open much during the day. The "restaurant" breakfast isnt anything great. Lots of breads and meats. The staff gets 5 stars. The hotel gets 2.
Stayed 3 nights in Aug 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

2/10 Terrible

Verified traveller

Stayed 9 nights in Jul 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Verified traveller

Stayed 2 nights in Jul 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

10/10 Excellent

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Hotel
Excellent Hotel with extremely good and helpful staff. The food in the hotels restaurants is to a high standard and value for money. We will be back.
Stayed 4 nights in Jul 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We're delighted to hear that you had a very nice experience with us. Your recommendation to your friends means a lot to us, and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable. We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
It was senior friendly, though house keeping was a bit short in cleaning the floor, TV/cable has some issues, buffet have very poor healthy or senior friendly options. The fruits we're limited to recurring pineapple that had no flavor and water melon. The cafe service is agonizing and the food was too expensive, a melon salad took about 50 mins. Otherwise, it was okay. The front desk was efficient.
Stayed 3 nights in May 2019
Response from Cherry Joy Pepito on 18 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 5 nights in May 2019

8/10 Good

Justin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with the hotel overall.
Stayed 1 night in May 2019

2/10 Terrible

Duane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
rude, unfriendly and uncaring staff
While the hotel itself was nice enough I found the staff to be quite rude, unfriendly and uncaring. I could've overlooked the utter lack of WiFi, lack of toilet paper, broken room safe, and lack of robes but the two men working at the front desk (one at check in and one at check out) were total imbeciles and made the whole experience one I will never repeat and so I encourage others to avoid this hotel as well. I could give more details and examples but this place just isn't worth any more of my time.
Stayed 2 nights in May 2019
Response from Cherry Joy Pepito on 29 Feb 2024
Thank you for choosing our hotel and for your positive review! We appreciate your feedback; we will strive to work in improving our services. At our hotel, we strive to provide exceptional service and a memorable stay for all our guests. It's rewarding to know that we were able to meet your expectations and create a positive impression. Should you or your friends plan to visit again, we would be more than happy to welcome you back and make your stay even more enjoyable.We look forward to serving you and your friends in the future. If there is anything else we can assist you with, please feel free to let us know.Glad To Be Of Service,Cherry Joy PepitoFront Office Manager

4/10 Poor

Anda

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not a good experience
We arrived at the hotel and was told to sign off some house rules including not to bring any drinks or food from outside ( and they even have fines on the paper if doing so) but the shop inside the hotel was closed during our stay. At the middle of the night we go waken up by some very loud screams and seems like someone was fighting on the hallway. Called the reception and they said they’ll check. Then heard the phone calling in the room next door lol probably their way of checking. In 10 min time somebody from the hotel showed up and heard them mentioning that the room next door ( that was us) complained about the noise. Hell of a privacy and security!! And they did let the people stay in the room after that! They didn’t even apologise at all, not even a single sorry!! Disappointing and def won’t stay there again!
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019

10/10 Excellent

Bev, Manvel, Texas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is new. Bathroom is wonderful. Room is clean.
Stayed 1 night in Mar 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a brand new building. All very clean and new. Location is not the best for a tourist. In the middle of the busy city.
Stayed 3 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Feb 2019

10/10 Excellent

Neil Alvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We really enjoyed our stay
Great service. They immediately fix our internet problem when we got into our room. One of the fastest bandwidth connection I experienced so far in Cebu.
Stayed 5 nights in Feb 2019

8/10 Good

LJ, UK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like everything about how the staff and crew handled our stay in the hotel (friendly, professional & hospitable), clean facilities & very up to date (contactless card) but: * not a smooth check in process, I made 2 separate reservations & been told that our check in should be the following day, had to collate all the necessary infos & explain what happened. We still managed to go in in the end. * no toilet rolls on our 2nd day and rusty & faulty toilet roll holder * not accommodated in the resto as it shuts at 10pm, not allowed to get food delivered so had to go to the nearest eating place On the lighter note: We would like to thank Eve from the frontdesk as despite being hectic in the day of our check in she still managed to accommodate all our queries and questions.
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
breakfast is fine but Noodle soup is too Salty., Waitress service so poor
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

4/10 Poor

Fran, central, hk

Liked: Room comfort
Hotel feels unfinished although clean there was no ambiance at all and staff unhelpful and uninterested.
Stayed 3 nights in Jan 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Gets The Job Done
Mezzo gets the job done, but really that's about it. It certainly does not have the feel of a 4-star place. The bed was very hard and the bathroom could have been cleaner. I would say only book if the value is great.
Stayed 1 night in Jan 2019

4/10 Poor

OLIVER IAN

Liked: Property conditions & facilities
Disliked: Staff & service
Not Recommended and Stay Away!
Not so good experienced of service with some of the hotel staff. Quite surprising for a Filipino service and it’s unusual. When we checked-out the hotel in the morning the lady in front desk is quite rude the way she speaks to the guests. We asked for change room due to aircon not working and the bed offered in new room was 2 single bed, we requested to combined together but the guy in room service said they cannot combined the 2 beds. But I called and checked with the front desk and they combined the bed together. Very disappointing. The food in the restaurant is not good and need a lot of improvement on the quality of taste The coffee is not good and we requested for instant coffee (3in1) and surprisingly answered they don’t have but they are offering for free in the room. Overall not recommended to stay!
Stayed 2 nights in Jan 2019

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
i love cebu and mezzo
superb stay at the hotel. staff exceptional. definitely staying here again on my next visit.
Stayed 4 nights in Jan 2019

8/10 Good

Bonsky

Liked: Cleanliness, staff & service, room comfort
First time staying in this hotel and loving it. Experience is great and will stay here once again when coming back to Cebu.
Stayed 2 nights in Dec 2018