On September 10, 2018, the guest booked my condo for September 14-17 and September 17-19. He was told on both bookings the unit was not available except for Sept.16. The next thing I knew he was already en route to the Philippines. I hurriedly booked a four star Hotel( SEDA HOTEL) with free breakfast, one block from the condo knowing he was arriving from a long trip with no place to stay. I paid $380.09 for his hotel and I received $337.25 from him. The guest tried to reverse his payment but after a thorough investigation from VRBO he was found to be at fault.

You did not contact the property manager regarding the water heater. There is a temperature regulator at the bottom of the vanity sink. It is usually set at low temperature as we don’t want anyone to get burned. Toilet papers are provided (2 rolls per bathroom) as well as cleaning supplies located in the kitchen. Be mindful that we are not a hotel but we would gladly provide you had you contacted us. We apologize that the cleaning lady came in. We thought you left already. It was the first time that happened. We appreciate your feedback and thank you for staying with us.

Thank you. I hope to see you in the near future. Have a great and safe holidays.🎉