Holiday Homes in Castries

"Clean and friendly "

"Absolutely beautiful view, amazing staff, and only 5 minutes from the airport!"

"Good stuff first. Grounds, housekeeping, and most of staff was great especially Wendy at Chill pool bartender and Leaverne in weddings, Alison in housekeeping. Horrible part: We had a reservation for king bed unit, arrived and given a 2 bed unit for our wedding and honeymoon. Front desk did nothing to help on arrival day, went 2 times the next day to see about changing. Told that king beds were only for in house guests not Expedia. WHY WAS EXPEDIA GIVEN THOSE TYPE TO RESERVE? Not blaming Expedia. After spending 4 days trying get a king room, they finally reluctantly moved us. Our first unit with the 2 queen beds"

"This was our second visit and it was everything we remember great staff. We had talked friends to come with us and the 2 bedroom 2 bathroom villa worked out very well with the large patio we would have dinner and the play cards under the stars listening to the waves The villa is clean with a beautiful view of the Caribbean Sea. We mostly cooked our own meals with the fully equipped kitchen and we did a per order of groceries that was wait for us on arrival. On our first day we did order dinner from the little restaurant on site which was awesome. I can’t say enough with great St Lucia weather quite beach steps away and the great staff that make you fell like family Looking forward to going back "

"Not infant friendly — cot provided had blankets and no mattress; no changing tables for diaper changes. Staff was very friendly, polite and helpful."

"Clean, spacious, good WiFi and Aircon, bit noisy, good value."

"We thoroughly enjoyed everything about our stay. The front desk, housekeeping and service staff were very friendly and helpful, which we found of all St. Lucians we met. The restaurants within the hotel provided excellent food, the Saturday barbecue was incredible."

"The ocean view standard room was quite large and had a great view. Very quiet and could hear the surf. Staff are all very friendly and helpful. The spa was tightly booked but nice treatment options every day."

"I have never left a negative review before. I understand that no property is perfect, and I always try to focus on the positive. However, this experience was serious enough that I feel obligated to share it. I am giving this Royalton two stars only because the staff members were genuinely kind and welcoming. They were doing their best under what appeared to be challenging conditions. Unfortunately, the property itself was in poor condition. The building was consistently dirty throughout our stay. There was construction happening day and night, making it impossible to rest. The pool water was cold, the hot tubs were not working, and there were no towels available after 3:00 PM. Housekeeping was inconsistent and difficult to access. Most concerning, we saw cockroaches in the building and mold in the bathroom. That is not acceptable at any level, especially for a resort that promotes itself as a premium experience. Guests plan, save, and sacrifice for their vacations. Time off is precious and cannot be replaced. When guests invest their limited time off and trust a brand at this level, the experience should reflect that commitment. I trust leadership will take appropriate steps to address both the operational gaps and their impact. ( Pictures and videos are available) "