Castle Point Holidays from AU$2,389

Cons Bad plumbing, shower drained slow, shower water control faucet was stripped and hard to control the temperature of the water, water stopped (completely) multiple times during showers. Shower curtain sticking to you as you bathe because it was so small. No electrical outlets near the bed or close to a table or chair. Beds weren't exactly comfortable, hard and springs in mattress were unforgiving, bathroom was extremely small, toilet, sink, and shower super close together, no room to move or dry yourself in the bathroom due to everything being so close together, and the inability to use the toilet comfortably. Stayed on the 12th floor, elevators were really slow and hard to catch at times. Pros Room was clean (linens, towels, and floors, etc.), A/C worked fine, it's a fantastic location close to most everything of interest, and the staff was friendly and courteous.

The hotel is beautiful and in unic place the stuff provides an outstanding service starting from valley parking, at front desk, at pool, in restaurants! It was my husband’s birthday. We got Champagne and sweets! Wish to come again. Highly recomended.

My first problems seemed to belong more to Expedia than to the hotel. I was booked & charged for 2 persons in the room (my name had been entered twice) & they could not correct it. Secondly I was charged, acc to Expedia two different prices for my 2 nights there— again, Expedia would not assist despite my 3 calls to them. Riu plaza room was small but lovely. It had all needed amenities & was mostly satisfactory. My only difficulties were with a frequent sandpaper rubbing kind of noise at all hours, which I suspect was because my room was next to the Pumping Room. Lastly I found that no matter how careful I was, water leaked after both showers, into the foyer of the room, which I used towels to clean up. In a less expensive room, I would not have considered this a problem but for prices at Riu, I was surprised. Other than those issues, the room was very good.

The property and our room were very clean. The lounge was nice and the food was decent. The only con was that it took our food a long time to arrive and we ordered a burger and a Caesar salad. They may have been short staffed that particular day. The bartender was very friendly and welcoming while we waited. However, because our food took so long, we decided to not try the Cafe for breakfast. Other than that, we enjoyed our stay and would stay there again. The hotel is located in an area where whatever you need is in the area. The city is not far either.

Our room was very cute but unfortunately the mini fridge was broken. I didn’t realize until I went to grab my dinner I put in the fridge and it was warm and gross. The light was flickering on and off, I thought maybe the light was broken but turns out the fridge was. I talked to the employee on shift that night when I went looking for food, and when I told him what happened, he said he applied 30% off the room. Unfortunately, we were charged the full rate and when I contacted the property about the 30% off discount I was told was applied to my account, they told me there was nothing noted on my account. I had just had surgery and had to eat every few hours and ended up walking around the neighborhood at 3am looking for something since my food dinner went bad and the hotel had no food available. Also, the amenities we not available.