Apartments in Castillejos

"The room floors (carpet and tiles) were dirty. You can tell it hasn’t been mopped or vacuumed consistently. There was sewer smell inside the bathroom. Even when the air conditioning was turned on, you’ll be welcomed by entering the room with a musty smell, not sure if it was from the vent. Upon check out, I was told that there was a missing face towel and would be charged for it. I asked them to recheck because I am not interested in keeping any of their old, used, and smelly towels. The person checking said everything was accounted for. The hotel needs maintenance."

"We enjoyed the hotel and pool. Staff was great! Easy access to casino ."

"It would be nice if more than one person is at check in desk. A que of three people will be a half hour wait to check in. The employees are in the back, just not available to check in customers."

"The toilet leaked, mold in bathroom. The bathroom sink barely had running water. The bed was uncomfortable. "

"There are shops nearby. Did go to airport "

"The pool is spectacular. I don't swim, but if I did, I would show off pictures of me in the pool. There is also a rooftop pool that I didn't get around to checking out."

"The staff and service was all top notch. The facilities were great although they were starting to age. The breakfast buffet has to be seen to be believed. The only thing That I found to be a annoying was the WiFi, it was slow, spotty, and unreliable, not real important to me but could be for some people"

"Service very bad"

"Our family enjoyed our stay at Whiterock. The kids used the water theme park and slides. The 3 villas we rented were clean but could see outdated bathrooms. Not a lot of resort guests, so it felt exclusive for our family. Overall, we had a great time."