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"Very nice and polite staff. Convenient location, but no public transportation in close proximity. Good breakfast, but served in a very dark, small, and gloomy room. Amazing shower, but very sleepery floor. A lot of steps to get into hotel, no banisters, nobody offered help with a luggage. In front of the hotel are 4-5 benches where constantly are sitting very strange people. They look like bomges or alcoholics. Some of them eating, drinking alcohol, and smoking weed. Do not even think to walk from the train station to the hotel!  Half of the way you are going through big groups of an immigrants who does not look very friendly and asking for money or trying to sell you something.  Taxi should not cost you more than 15 euro. If drivers ask for more -negoshiate."

"Breakfast selection was very good for italian breakfast with sufficient fresh fruits. Location was absolutely fantastic with easy access to all trains, subways, buses, and taxis as well as major tourist points of interest. Building is relatively new so plenty of outlets. Hotel co-exists with student housing but the two are well separated so absolutely no issues. I would definitely stay here again."

"Palazzo Caracciolo has been our go-to hotel for over a decade whenever we visit Naples, we go there once a year since my family leaves there. The staff is consistently fantastic, always helpful and courteous. Gennaro DS is the best!"

"Giangi was excellent. Super friendly and told us everything we needed to know to make our stay enjoyable. He was so helpful and informative. The property is fab. Really retro and old school. Lovely cool vibe. Location is superb and close to the historic centre. The only thing to be aware of is the y flights of stairs."

"Left too early for breakfast. Didn’t feel like a good or clean neighborhood "

"Clean room and good central location"

"Room was small but comfy and staff was super helpful"

"The surrounding area seemed to be an old district. But it is near a train/subway station"

"Good clean room. Staff did a workaround we requested to make the double bed more like twin single beds. They also lent us the small scissors we asked for. The room had good acoustic isolation with the streets outside, as it managed to silence the noisy streets outside. Good air conditioning. Had a medium-sized safe that could hold a laptop but didn't have a frigobar. Spacious bathroom and shower box. Bidet with appropriate aiming. Very diverse and good quality breakfast. The internal areas of the hotel are well kept, cozy and decorated. Checkout at noon is great, as there are other places that say 11 or even 10 in the morning. There are also things you can buy in the reception, like various drinks, snacks, and electric gadgets. Location is great in the sense it is as close as it gets from the main train station from the city. Unfortunately, not the hotel's fault obviously, most of that central city region is a slum. "