Casa Bernard Tours and Activities

I’ve just returned from a week-long stay and, overall, we had a lovely time. The hotel is very modern, and the rooftop pool was a highlight. We spent many days up there and really enjoyed it. Breakfast was good; there wasn’t a huge amount of choice, but we always found something we liked. There were, however, a few things that could have been better. The plugs either side of the bed didn’t really work, and our air-conditioning unit was leaking water. We were also given an accessible room, but unfortunately the shower head wouldn’t stay up, so it wasn’t the most relaxing shower. We had to ask for the shower gel and soap to be refilled, and even when we returned around 3–4pm, our room still hadn’t been cleaned. On our final day, we experienced numerous power cuts and weren’t given much information, only finding out what was happening after going to reception to ask. The rooftop pool was lovely, although the bar doesn’t open until around 1–2pm. Naturally, we bought water and snacks to take up before it opened. Once it did open, the staff were a little abrupt when we touched a bottle of water, telling us we couldn’t drink it. I found this slightly rude, as I would have ordered drinks from the bar if it had opened earlier. The location is perfect, around a 10-minute walk to the waterfront, restaurants and ferry port, with a bus stop very close by. Overall, we had a lovely stay and the hotel has a lot going for it.

Staff was very helpful and kind. You always felt like they were there to help! Only downside was the beach wasn’t actually on the property. But was only a short walk.

Terrible experience. The apartment was in poor condition, and the entire building was filthy, with pigeon droppings and feathers everywhere — impossible to avoid, even inside the flat. The building itself was under construction, which was never disclosed beforehand. The shower was broken — every time we used it, water leaked heavily and flooded the entire bedroom. Communication with the host was awful: our messages before arrival were ignored, and once we arrived at the address, we were denied access until we paid unexpected charges. Only after payment were we redirected to a completely different location, where the host refused to assist us and was rude over the phone. Other tenants had to help us find the apartment. The provider's behavior was deceptive and unprofessional. Avoid at all costs.