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Reviews of Americas Best Value Inn Carson City

2 out of 5
Americas Best Value Inn Carson City
2731 S Carson St, Carson City, NV

Reviews

6.0
Rating 10 - Excellent. 98 out of 670 reviews" "
Rating 8 - Good. 173 out of 670 reviews" "
Rating 6 - Okay. 156 out of 670 reviews" "
Rating 4 - Poor. 116 out of 670 reviews" "
Rating 2 - Terrible. 127 out of 670 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

6.6/10

Amenities

5.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Cheng

Liked: Staff & service
My room smelled of old cigarette smoke.
Stayed 1 night in Apr 2024
Response from Harry on 25 Apr 2024
We do apologize for any inconvenience.

4/10 Poor

Suzanne

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel room was a real dump. It had probably been cleaned but need a major upgrade. It was cheap so I guess I shouldn't complain; however, I will not stay at another American Best Value Inn again.
Stayed 1 night in Apr 2024
Response from Harry on 23 Apr 2024
We do apologize for any inconvenience.

2/10 Terrible

Matthew

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Old dirty smelly room
Stayed 2 nights in Mar 2024
Response from Harry on 1 Apr 2024
We do apologize for any inconvenience.

6/10 Okay

Clifford, Bakersfield

Stayed 3 nights in Mar 2024
Response from Harry on 27 Mar 2024
We do apologize for any inconvenience.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price
Stayed 1 night in Mar 2024
Response from Harry on 10 Mar 2024
Thank you for staying with us.

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harry on 7 Mar 2024
We do apologize for any inconvenience. Thank you for staying with us.

2/10 Terrible

William J

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel review Guys, please take one minute to read this review and save yourself from a disaster. Learn from my mistakes, do not book here. I travel for work and have literally stayed in 100 hotels over the last decade, and this was by FAR the nastiest I've ever been in. Like many other reviews below, I don't mind dated interior, that's fine. But unclean is absolutely unacceptable and that is what you will find here. If you take the time to read other reviews, you will see the trend and realize that management does not give a sh** as they have not done so for several years now. My son and I booked room 103 (immediately beside the office) for two nights. We stayed all of one hour. I read other reviews and we left and booked at the Marriott across the street. Upon opening the door, I was hit by an overwhelming musty odor. The sheets had multiple human hairs by the pillows, blatantly obvious to any casual obsever. The comforter was covered in hair, the bathtub was covered in hair (I rinsed it before photos) so unfortunately you have to just take my word for it, and there was hair generally all over the place. Again, older is irrelevant, the problem is this place is nasty and unclean, to the extent it saddens me the health department somehow allows this place to be in business. I lost $155 of my hard earned money here, but that is a small sacrifice for staying in a clean room where I don't have to worry about bedbugs. Read the other reviews, look at the pictures of the bedbug bi
Response from Harry on 18 Feb 2024
We do apologize for any inconvenience.

6/10 Okay

Lanfang

Stayed 1 night in Feb 2024
Response from Harry on 15 Feb 2024
We do apologize for any inconvenience. Thank you for staying with us.

6/10 Okay

Oluwakemisola

Liked: Staff & service
The smell of cigarettes in the room was overwhelming. There was also a poop-like stain in the toilet bowl. Everything else was good.
Stayed 1 night in Feb 2024
Response from Harry on 12 Feb 2024
We do apologize for any inconvenience.

10/10 Excellent

Travis

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff super nice.
Stayed 1 night in Feb 2024
Response from Ravi on 8 Feb 2024
Thank you for staying with us. We appreciate your feedback

4/10 Poor

Diana

Disliked: Staff & service
Stayed 3 nights in Feb 2024
Response from Harry on 6 Feb 2024
We do apologize for any inconvenience. Thank you for staying with us.

8/10 Good

Le

Stayed 1 night in Jan 2024
Response from Harry on 16 Jan 2024
We do apologize for any inconvenience. Thank you for staying with us.

2/10 Terrible

Linda

Travelled with family
Disliked: Property conditions & facilities
This property was awful. Cigarettes 🚬 everywhere. Smelly Smokey room and people doing drugs in the parking lot. Trash and clutter in the hallways. We didn’t know how to get our money back or we would have !!!!! Beyond discusting
Stayed 1 night in Jan 2024
Response from Harry on 11 Jan 2024
We do apologize for any inconvenience.

8/10 Good

NIKMAL

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room had smell, use some hygiene while cleaning.
Stayed 2 nights in Dec 2023
Response from Harry on 31 Jan 2024
We do apologize for any inconvenience.

10/10 Excellent

Abdul Wahid

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s clean
Stayed 2 nights in Dec 2023
Response from Harry on 7 Jan 2024
Thank you for Staying with us..

8/10 Good

Salvador

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Harry on 17 Dec 2023
Thank you for staying with us.

10/10 Excellent

Edgar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for my work options
Stayed 1 night in Nov 2023
Response from Harry on 28 Nov 2023
Thank you for staying with us. We appreciate your great review.

6/10 Okay

Carla

Travelled with family
Liked: Cleanliness
Rather disappointed. This place was really run down compared to other Inns of America that I have stayed in.
Stayed 1 night in Nov 2023
Response from Harry on 28 Nov 2023
We do apologize for any inconvenience.

6/10 Okay

Beverly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a note, 'Continental Breakfast' was a box of prepackaged pastries and a pump-jug of coffee. Not bad, but I was expecting a little more. Room was clean and staff was accommodating.
Stayed 1 night in Nov 2023
Response from Harry on 20 Nov 2023
We do apologize for any inconvenience. Thank you for your feedback

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 2 nights in Nov 2023
Response from Harry on 15 Nov 2023
Thank you for staying with us. We appreciate for great review.

8/10 Good

Ramon

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Harry on 6 Nov 2023
We do Apologize for any inconvenience. Thank you for staying with us.

8/10 Good

Patrick, Reno

Stayed 1 night in Oct 2023
Response from Harry on 17 Nov 2023
Thank you for staying with us. We do appreciate for your great review.

8/10 Good

Andrea

Travelled with pets
Liked: Staff & service
Disliked: Property conditions & facilities
The smell of the room and the homeless people in the parking lot
Stayed 1 night in Oct 2023
Response from Harry on 22 Oct 2023
We do apologize for any inconvenience.

8/10 Good

Adrian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed there on a Friday night but was woken up very early Saturday morning due to ppl partying in the parking lot and there was not staff in the office but maintained guy had to go out there several times and then finally called the police but they didn’t show up till 5 am and I had to be up bye 7am got very little sleep. The second night choose not to stay there stay somewhere else due to the night before and had to put out more money for another room did not get my mi way back for Saturday but did get my deposit back. Overall the room was great and it was clean not sure if I would stay there again. Staff was great but should have got my money back for Saturday.
Stayed 2 nights in Oct 2023
Response from Harry on 17 Oct 2023
We do apologize for any inconvenience. Thank you for your feedback.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusted by the bugs we saw!
The smell was a distinct mildew hidden by cleaning chemicals. The bed and sheets were filthy stains of blood. We figured out on our last day what those streaks of blood were…they were BUGS!!!! I literally squashed a flat looking bug in out bed sheet when we woke up. This had me running out of that hotel at 7am. I was disgusted and wonder if they even cleaned their sheets at each guest stay. 😢
Stayed 2 nights in Oct 2023
Response from Harry on 27 Oct 2023
We do apologize for any inconvenience.

4/10 Poor

Steve

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Harry on 11 Oct 2023
We do apologize for any inconvenience.

6/10 Okay

George

Travelled with family
not good
Stayed 2 nights in Oct 2023
Response from Harry on 9 Oct 2023
We do apologize for any inconvenience.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
dog friendly
Stayed 1 night in Oct 2023
Response from Harry on 7 Oct 2023
Thank you for staying with us.

4/10 Poor

Aurora

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Everything was very dirty, the carpet, the mirrors, the bathroom, the windows didn't close properly and the door, I don't recommend it for the family!
Stayed 1 night in Sep 2023
Response from Harry on 25 Sept 2023
We do apologize for any inconvenience.

10/10 Excellent

Denesha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay
Took a mini get away with spouse and furry kids. It was a great get away, considering our alternator went out on our truck and was in the shop all day. Was bummed there was no contiental breakfast as mention on their sign. Other than that everything from customer service and clean room it was worth the stay.
Stayed 2 nights in Sep 2023
Response from Harry on 23 Sept 2023
We do apologize for any inconvenience. Thank you for staying with us.

8/10 Good

Ted

Travelled with family
The room itself was very orderly and clean. The outside of the hotel needs a little work regarding cleanliness. The carpet on the stairs, for example, was quite dirty.
Stayed 2 nights in Sep 2023
Response from Harry on 23 Sept 2023
We do apologize for any inconvenience.

2/10 Terrible

Ta Jen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Harry on 18 Sept 2023
We do apologize for any inconvenience.

2/10 Terrible

John

Disliked: Cleanliness, property conditions & facilities, room comfort
I will never stay there again.
Stayed 1 night in Sep 2023
Response from Harry on 17 Sept 2023
We do apologize for any inconvenience.

2/10 Terrible

Rita

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
nothing
Stayed 4 nights in Sep 2023
Response from Harry on 15 Sept 2023
We do apologize for any inconvenience.

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2023
Response from Harry on 30 Sept 2023
Thank you for standing with us.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time visit and was pleasantly surprised on how good the whole experience went.
Stayed 2 nights in Sep 2023
Response from Harry on 9 Sept 2023
Thank you for staying with us.

6/10 Okay

Noelia

Disliked: Staff & service
Stayed 2 nights in Sep 2023
Response from Harry on 9 Sept 2023
We do apologize for any inconvenience. Thank you for staying with us.

2/10 Terrible

Marcy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was filthy when I asked when the cleaning staff would be cleaning the front desk stated they don't clean every day. There was a dirty hand towel hanging in the shower when we got there. There was smeared poop on the wall the carpet was dirty. I guess you get what you pay for.
Stayed 2 nights in Sep 2023
Response from Harry on 5 Sept 2023
We do apologize for any inconvenience.

4/10 Poor

STEVEN

Stayed 2 nights in Sep 2023
Response from Harry on 26 Sept 2023
We do apologize for any inconvenience..

4/10 Poor

Susan

Disliked: Cleanliness, property conditions & facilities
We requested a first floor room. They checked and said one was ready as they had cleaned the carpeting. Toilet was dirty and overall condition of the room was very run down. No breakfast.
Stayed 1 night in Sep 2023
Response from Harry on 4 Sept 2023
We do apologize for any inconvenience.

10/10 Excellent

Josue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like, good area
Stayed 1 night in Sep 2023
Response from Harry on 3 Sept 2023
Thank you for staying with us.

2/10 Terrible

Lesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very dirty . Looked like people live there. They did not got have our room. Had to find another hotel (thank goodness) at last minute and that was not to easy. DONT STAY!
Stayed 2 nights in Aug 2023
Response from Harry on 28 Aug 2023
We do apologize for any inconvenience.

8/10 Good

jairo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good price
Stayed 1 night in Aug 2023
Response from Harry on 27 Aug 2023
Thank you for staying with us.

2/10 Terrible

claudio, rio rancho

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Dirty And it had a very bad smell
Stayed 1 night in Aug 2023
Response from Harry on 21 Aug 2023
We do apologize for any inconvenience.

2/10 Terrible

ginel

Disliked: Amenities, property conditions & facilities
Sorry, but this place is a real dump!! I could tell this even before I got to my room. Property is dirty with trash and cigarette butts. Lots of people just hanging out outside their rooms. These are people that live there, and there were alot of them. Bunch of kids running around all over the parking lot. My room was stinky, not cleaned well, curtains were dirty and holy, and the floor was so gross, I wouldnt step on it barefoot. Outlet on bathroom sink was burned out, so couldnt use the coffee pot (as that was the ONLY outlet). Couldnt wait to get out of there the next morning.
Stayed 1 night in Aug 2023
Response from Harry on 13 Aug 2023
We do apologize for any inconvenience.

6/10 Okay

Dawnitta

Travelled with family
Not a fan
I reserved a room with 2 queen beds. I was put in a room with one King. I had to share it with my adult son. There was a wad of hair in the shower wall and a dirty towel hanging in the back of the bathroom door. It took almost half an hour to check in. I want even acknowledged for the first 25 minutes
Stayed 1 night in Aug 2023
Response from Harry on 13 Aug 2023
We do apologize for any inconvenience.

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This company has clearly gone the extra mile to improve their property, recentl-tv system, and minimum bed size as King in their rooms.
Response from Harry on 6 Aug 2023
Thank you for staying with us.

2/10 Terrible

Shrey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Worst property! These guys are cheating so be careful. They mention breakfast in their website, Expedia, everywhere but when asked they denied breakfast and said only available on weekends.
Stayed 1 night in Aug 2023
Response from Harry on 4 Aug 2023
We do apologize for any inconvenience.

4/10 Poor

yuliana

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Harry on 1 Aug 2023
We do apologize for any inconvenience.

4/10 Poor

Charles

Disliked: Cleanliness, property conditions & facilities
Sheets weren’t changed. Something that looks like blood on one wall. Cleanliness biggest issue. Not enough towels or pillows. Had to go to office to get them
Stayed 1 night in Jul 2023
Response from Harry on 27 July 2023
We do apologize for any inconvenience.