Caroline Hotels, The Villages

"The staff was nice for the most part. The guy who was going about cleaning and doing a lot of the handy work deserves a raise, because even his hard work was not enough to help this place. They might be in between new ownership and renovations, but there should be better standards. The vending machine downstairs did not work, and in order to purchase from the one upstairs, it even says on the machine that it would put a hold on your bank account. The internet did not work for a third of the stay, and the night before I was supposed to leave, I discovered a bed bug in my room. I paid over $300 for those three days. Asked for a refund and they refused. I understand the internet going down, fine. But bed bug? That should be automatic refund, but apparently current ownership doesn't think so. Do not stay here until after ownership fully transfers over and renovations are finished. Not worth the money."

"Quiet"

"Clean room Updated would be better"

"Always a great stay. "

"Beautiful hotel, such a cute walkable area, 10/10"

"First and foremost, I did receive a refund on my one night stay. The front office was nice, clean, and well lit. The front desk woman (who I wish I got her name because she was the best part of the property). We called ahead for a late check in, and they accommodated it no problem. We didn’t do the breakfast, so I can’t speak to it outside of it smelled good and others were. Our room left a lot to be desired. Mainly a bed that didn’t smell like straight pee, a shower and sink that drained, and pillows without someone else’s hair on them. They’re dated, which is fine for the price however it could have been cleaned much better. The door and locked worked well however (which is great because there were unhoused and “working folk” circling the lot when we arrived). Parking lot was well lit also. Ac- worked very well. Water got hot and had great pressure. Fridge in the room was cold. Cheap. Overall a one and done for us. "

"Hands down the best vrbo hosts we have ever experienced!!! Paul and Diana were so accommodating with our travel plans, the villa was perfect and so clean! We truly appreciated all the extra effort our hosts made for us. Would highly recommend and hope to stay here again in the future."

"Excellent property and lovely stay and host!"

"Lovely as always. My favorite place to stay when I visit Lady Lake. My family stays there as well. It’s about 10 minutes from everything the Villages has to offer. The staff is always kind and accommodating. Rooms are always clean and comfortable "