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Reviews of The Manor House At Celtic Manor

4 out of 5
The Manor House At Celtic Manor
Coldra Woods, Newport, Newport, Wales

Reviews

7.6

Good

Rating 10 - Excellent. 108 out of 278 reviews" "
Rating 8 - Good. 76 out of 278 reviews" "
Rating 6 - Okay. 41 out of 278 reviews" "
Rating 4 - Poor. 31 out of 278 reviews" "
Rating 2 - Terrible. 22 out of 278 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

allegra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having stayed in the main resort before, I was pleasantly surprised by the comfortable and quieter space that Manor House is. I definitely preferred my stay there better than the main resort!
Stayed 3 nights in May 2024
Response from Michelle on 21 May 2024
Thank you for the 5 star review and that you enjoyed the Manor House

8/10 Good

Louise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable room. As I was alone I had room service food, as I didn’t want to sit in a restaurant and the food was poor
Stayed 1 night in May 2024
Response from Michelle on 21 May 2024
Thank you for the review and sorry to hear that the food was not as expected. We will review this with our chef.

2/10 Terrible

Christopher

Liked: Staff & service
Disliked: Property conditions & facilities
Shocked to see frayed and stained carpet in our room and during the night I could constantly hear someone in the room next to ours coughing. The view from the room was over grown grass and a broken roof tile. I have enjoyed a stay at Manor House many times over the years but this is our first visit in five years and the quality of the room has declined. Not even a glass to have a drink of water.
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

Jo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay. Our room was clean and comfortable, breakfast was delicious and I appreciated clear labelling for all items. Staff were friendly and helpful. The pool / spa was very nice although my 10 year old was disappointed that she was not able to use the jacuzzis due to her age. My old negative would be the £20 parking charge.
Stayed 1 night in Apr 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Okay

Christopher

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Second time staying in the Manor House and again very disappointed. Firstly parking is awful - no permanent disabled spaces outside, you have to park in the main underground car park which is chargeable and a long walk back to the Manor House. Secondly, the room had toenails on the floor, blood on the net curtains and used tissues behind the bed. Disgusting. The view out of the window was onto a roof which was littered with loads of rubbish, old paint tins, etc. Hardly what you would expect of a ‘5 star’ resort. Complained and only offered free parking and a bottle of wine - should have been upgraded immediately. Spa and pools are excellent, but booking system for the pool is ridiculous - allowing a 45 mins session! Staff are very good at waiving this though. There should not be any booking restrictions in place. Breakfast very good, Marta our waitress was wonderful, as were the staff and service as a whole. The hotel is next to a motorway and quite a distance from Newport town centre, so it’s costly to eat out if you need a taxi. Wouldn’t rush back to this hotel unless we had an immaculate room in the main resort.
Stayed 2 nights in Mar 2024
Response from Vicky F on 10 Apr 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

Paige

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seen poor reviews before visiting however when we arrived I had the room card digitally but room wasn’t ready until 16.15 but cleaner on the floor said the room had been ready over 2 hours but he was more than happy to help and show us reception and our room. The room was very clean and the cleaner on our floor couldn’t do about for us when we arrived. Had a reservation in Pad restaurant, that again did not disappoint. Overall enjoyed our stay and would visit again. Only downfall is I think it’s quite a late check in and walking from the resort into the manor I could not find the reception.
Stayed 1 night in Apr 2024
Response from Vicky F on 4 Apr 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Okay

Mark

Liked: Cleanliness, staff & service
An iconic venue but a bit dated and needs more tlc. Staff very friendly and helpful. Car parking miles away and still charged £10 despite being an outside area.
Stayed 2 nights in Mar 2024
Response from Vicky F on 26 Mar 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Good

Colin

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The room was very spacious and the bed was comfortable. I was greeted by the receptionist when checking in, who assumed I was a taxi driver instead of a guest staying in the hotel. I found this very rude and judgemental and never would have expected to be greeted in that way.
Stayed 1 night in Mar 2024
Response from Vicky F on 24 Mar 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We hope to welcome you back to the Resort in the future.

8/10 Good

Gareth, Burnham on Crouch

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked Celtic Manor House Hotel, but this is just the side entrance to the Celtic Manor Resort. The Resort has Spas, Swimming Pools and gym available on the usual terms if you want them but this is a vast Conference Centre and it can be noisy and we were woken several times in the night. Note that parking is (currently) £20 extra per night, so bear this in mind when you are planning your stay in Newport and area.
Stayed 3 nights in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

10/10 Excellent

harpreet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i enjoyed it
Stayed 1 night in Mar 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Okay

Zoe

Travelled with family
The Manor House had a damp smell throughout the property and the buffet dining experience was not up to the standards we were expecting.
Stayed 1 night in Jan 2024
Response from Abbie on 17 Mar 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations. Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

4/10 Poor

lewis

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vicky F on 6 Mar 2024
Thank you for your review! We hope to welcome you back to the Resort in the future.

10/10 Excellent

jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room staff were wecoming & very helpful
Stayed 1 night in Mar 2024
Response from Vicky F on 3 Mar 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

annabelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Vicky F on 6 Mar 2024
Thank you for your review! We hope to welcome you back to the Resort in the future.

10/10 Excellent

annabelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was very quite nice night away
Stayed 1 night in Feb 2024
Response from Abbie on 25 Feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely fantastic hotel, amazing facilities. My room was clean and comfortable and the food was great. Definitely recommend
Stayed 1 night in Feb 2024
Response from Vicky F on 23 Feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 Terrible

Ryan

Stayed 1 night in Feb 2024
Response from Abbie on 20 Feb 2024
Thank you for your review. We look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Christine

Lovely room lovely staff lovely breakfast and a beautiful spa/forum
Stayed 1 night in Feb 2024
Response from Abbie on 20 Feb 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
The room was cold as there was no heating . The room service was cold and dry, even after sending the 4 meals back they still wanted to charge me .. The Manor is dated and in need for refurbishment
Stayed 1 night in Feb 2024
Response from Vicky F on 16 Feb 2024
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.We will be using your feedback as part of our on-going staff training, as we are constantly seeking to improve every aspect of our guests experience during their stay with us. Thank you once again.

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely amazing staff, brilliant staff. No complaints at all
Stayed 1 night in Feb 2024
Response from Vicky F on 16 Feb 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
potential…
alright hotel, but a kid did throw up in the pool, a robe got stolen from us at the spa and someone did open the door as we had an adjoining room. Not to mention slow service at both the hotel and restaurant
Stayed 1 night in Feb 2024

10/10 Excellent

Abi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came for a night's stay and enjoyed the rooms, facilities and the cuisine options. Will be returning again for more of the same sometime soon.
Stayed 1 night in Jan 2024
Response from Abbie on 31 Jan 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Scott

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vicky F on 1 Feb 2024
Thank you for your 10/10 review! We hope to welcome you back to the Resort in the future.

10/10 Excellent

harpreet

Liked: Cleanliness, staff & service, property conditions & facilities
all good
Stayed 1 night in Jan 2024
Response from Abbie on 31 Jan 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

2/10 Terrible

Alison

Business traveller
Disliked: Staff & service
Stayed 1 night in Jan 2024
Response from Vicky F on 1 Feb 2024
Thank you for your review. It's always appreciated when guests take the time to post.

6/10 Okay

Nathan

Liked: Staff & service
Stayed 1 night in Jan 2024
Response from Vicky F on 17 Jan 2024
Thank you for your feedback! We hope to welcome you back to the Resort in the near future.

10/10 Excellent

Maxine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mini break
We had a lovely beak away to unwind
Stayed 1 night in Jan 2024
Response from Vicky F on 17 Jan 2024
Thank you for your feedback! We are pleased to read that you enjoyed your stay with us and hope to welcome you back to the Resort in the near future.

2/10 Terrible

Tom

Stayed 1 night in Jan 2024
Response from Vicky F on 17 Jan 2024
Thank you for taking the time to review your stay. It's always appreciated when guests take the time to post.

8/10 Good

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Vicky F on 12 Jan 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

8/10 Good

Ceri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay but have to book use of the pool. Despite checking in really early (around 1200 hours) the earliest pool slot available was for 1800 hours which meant being a little rushed to go for food in the evening.
Stayed 1 night in Dec 2023
Response from Vicky F on 12 Jan 2024
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carpark a little distance from the manor but not a big issue. Lovely breakfast and room was really comfortable.
Stayed 1 night in Dec 2023
Response from Vicky F on 12 Jan 2024
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

10/10 Excellent

Roger

Stayed 1 night in Dec 2023
Response from Vicky F on 12 Jan 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from Vicky F on 12 Jan 2024
Thank you for your review! We hope to welcome you back to the Resort in the near future.

4/10 Poor

Jack

Stayed 1 night in Nov 2023
Response from Vicky F on 12 Jan 2024
Thank you for your review! It's always appreciated when guests take the time to post!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really friendly. Spa is amazing. Relaxing. Great food.
Stayed 2 nights in Nov 2023
Response from Vicky F on 26 Nov 2023
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

8/10 Good

Guy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic accommodation and facilities, lovely staff. On occasions you can get rooms at excellent rates but they make up for it other ways. In the bar - £19 for a burger and nearly £8 for a pint. Also the outdoor carpark (£8.50 per night) is 500m away up a very steep hill, the underground carpark is £20 per night.
Stayed 2 nights in Nov 2023
Response from Vicky F on 26 Nov 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

8/10 Good

Judith

Liked: Staff & service, amenities, property conditions & facilities
Lovely grounds. The foyer of the resort is stunning. Most of the staff were lovely, especially James a night concierge. My only complaint with facilities is that one of the pools could be longer, for Lane swimming and a cold plunge pool would be nice. I’m disabled, so loved the shuttle and parking. The Manor House is a little dilapidated and needs some attention but the rooms were nice and access to the resort made up for it too some extent.
Stayed 1 night in Nov 2023
Response from Vicky F on 26 Nov 2023
Thank you for your lovely review of our property following your recent visit. It is lovely to see you enjoyed not only the hotel facilities but our team looked after you so well. We look forward to welcoming you back to the Resort in the near future.

8/10 Good

robert

Stayed 1 night in Nov 2023
Response from Vicky F on 15 Nov 2023
Thank you for your review! We look forward to welcoming you back to the Resort in the future.

4/10 Poor

Garth

Business traveller
Liked: Cleanliness
Full of not nice surprises
Being asked for a £50 deposit for each of the rooms booked wasn't a nice experience - let's see how long that takes to get refunded .. Parking in Wales at £17.50 was a expense that makes the stay even more surprising And not to miss - breakfast being served at 07.30 when on line it's 06.30 might not seem much I'd a complaint, but when you can't pass the meal into another employee because he wasn't in the room but could wait until the restaurant opened just rubbed salt into the wounds
Stayed 1 night in Nov 2023
Response from Vicky F on 15 Nov 2023
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Vicky F on 7 Nov 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. We look very much forward to your return.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Celtic Manor
Staff very helpful and polite. The hotel was very clean and had excellent facilities including gym, swimming, sauna steam room and jacuzzi. Food was excellent too. Great value for money
Stayed 1 night in Nov 2023
Response from Vicky F on 7 Nov 2023
Thank you for your review. We are pleased to read that you enjoyed your stay with us and look forward to welcoming you back to the Resort in the near future.

6/10 Okay

Julian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Great rooms but service is poor.
On arrival trying to find the hotel reception was problematic as it’s not properly signposted from the main hotel lobby. The app for quick check-in and digital door key doesn’t work. Worst of all an unauthorised payment was taken by the hotel on my credit card. I’m told this has been refunded but, at the time of writing, no refund has been made.
Stayed 1 night in Oct 2023
Response from Vicky F on 1 Nov 2023
Thank you for your review. I am sorry to read that there was issues surrounding your bill on check out. Please reach out to us via email so that the team can look into this for you. Thank you once again.

10/10 Excellent

Emilie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 1 night in Oct 2023
Response from Vicky F on 1 Nov 2023
Thank you for your 5/5 review! We hope to welcome you back to the Resort in the future.

8/10 Good

terry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Vicky F on 25 Oct 2023
Thank you for your review. It's always appreciated when our guests take the time to post.

6/10 Okay

Christopher

Liked: Staff & service, amenities
Always wanted to stay in this hotel and overall I was disappointed. The Manor Suite, whilst connected to the main hotel is run down, smelt of damp, room was tired and in need of refurbishment. Parking is awkward as you have drop off park, then only have 20 mins to check in, drop off bags before driving up a steep hill to park again overnight at a rate of £8.50 (Expedia quotes £20 which is for parking in the underground car park). You then have to walk back to the Manor House. Spa was nice, with good facilities but lots of lockers out of order and a shower not working. Constantly asked ‘have you booked?’ before access, when not advised of this. Most staff friendly, professional and helpful. Room service meal portion was very small. Breakfast was ok but not the best. The main hotel is enormous with lovely interior design features and immaculately clean. Good resort facilities. Concierge was very helpful at the end of my stay getting me a ride to the car park.
Stayed 1 night in Oct 2023
Response from Vicky F on 25 Oct 2023
Thank you for your review. I am disappointed to hear that there were a few areas that failed to meet your expectations.Your comments will be discussed with our management to see where improvements can be made. Thank you once again.

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Vicky F on 25 Oct 2023
Thank you for your review. I am sorry to see that we failed to meet expectations.

10/10 Excellent

Mike

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Vicky F on 25 Oct 2023
Thank you for your 10/10 review!

4/10 Poor

Scott

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Old and tidy hotel.
Staff were great and the food was very good, but the hotel needs a full refurbishment, the rooms were very tidy leaking rooms. I personal would not stay here again.
Stayed 2 nights in Oct 2023
Response from Vicky F on 17 Oct 2023
Thank you so much for sharing your recent experience at The Celtic Manor Resort. Your feedback means a lot to us. I am sorry to read that there were aspects of your stay which did not live up to expectations. Thank you once again.

8/10 Good

Matthew

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Vicky F on 17 Oct 2023
Thank you for your review! It's always appreciated when our guests take the time to post.

2/10 Terrible

Jon

Stayed 1 night in Oct 2023
Response from Vicky F on 17 Oct 2023
Thank you for your review. I am sorry to see that your stay did not live up to expectations. Thank you once again for your feedback.